What an awful experience. I wish i had read these reviews before I purchased. My Cii stopped working within a day, two weeks of emails, tickets contact later, I finally have been offered a refund whic... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
UPDATE after several weeks they responded helpfully. It turns out that non connection can be resolved by changing the DNS setting from auto in Settings. Their on line manual doesn't mention that. I b... See more
But turned out there was nothing to worry about. I cancelled an online purchase before it despatched. Had read these appalling reviews and got worried about my refund. But two anxious emails later and... See more
After purchasing several devices for a multiroom system, an A10 stopped working properly after 3 years (knowing that it's wall-mounted high up with no easy manual access, so under normal use). For a €... See more
Company details
Information provided by various external sources
Since 1978, we have built loudspeakers with one ambition: to give you the best sound at the best price. We want as many people as possible to be able to enjoy good sound quality at home. Audio Pro has been pioneers since the very beginning, and now ...
Contact info
Rua dos Lagos 183, 30882, Brazil
- audiopro.com
Impossible to return item
Impossible to return item, service is unresponsive.
Avoid.
April 23, 2023
Unprompted review
Advertisement
top-notch audio but bad app and unresponsive user support
I'm sorry to track this: despite the audio quality of their devices is top notch for the price I've spent (used their promotions to get multiple devices: 2 C10, 2 A36, SW-10), they have some issues that are less than acceptable for a brand willing to be appreciated by customers.
1. their app is still very limited and hard to use, compared to what you would expect from the value proposition you are buying. Just check the app reviews in the stores.
2. their user support is really unresponsive. I can tell firsthand, after waiting for a long week to receive an answer on a common issue like the one illustrated in user group threads on facebook, where C10 devices just stop working cold turkey.
I'm open to update this review, but I'm not much confident that this will happen. Not even sure that anybody at AudioPro is taking care of this users' feedbacks.
April 16, 2023
Unprompted review
No Return of unwanted items possible, refuse to reply
Quick delivery, but the promised return and refund were not responded to. Fingers off of this company, your stuck with what they sell you wether you like it or not - which is not even legal when one buys online.
March 6, 2023
Unprompted review
Wasted money
April 8, 2023
Unprompted review
SO angry
SO angry. Spent over £300 to get multiroom on a pair of audio pro c3 speakers. The information implied clearly that you can play multiroom for ALL your music.... BUT.... YOU CANT...... it won't play you tube music from android.... I've message the company 12 times now and they have absolutely NO interest in any response. Diabolical
December 25, 2022
Unprompted review
Advertisement
Every other brand is better!!
Good sounds but absolutely the worst headache to connect with Bluetooth or wifi. You need the app to “connect“ multiple devices but I hope you have better patience than a log. Don’t buy!!
December 26, 2022
Unprompted review
Terrible customer support from Audio Pro.
This is the most awful customer support I have ever encountered. I ordered a bluetooth speaker a week ago and wanted to find out the status of my order, because I haven't heard back from them since I placed the order. I opened a few tickets, but they simply ignored me. They didn't even have the decency to respond and say anything, anything at all.
May 27, 2022
Unprompted review
Great sound from a fragile products with terrible customer service
The Drumfire sounds amazing, as you would hope for the hefty price. However, the imitation leather outer lining became extremely fragile, to the point that it cracks and peels when handled. Upon contacting Audio Pro’s customer service, they were quick to blame and sent us on our way. Buyers beware.
February 24, 2022
Unprompted review
This company make some wonderful &…
This company make some wonderful & simple speakers&units that just sounds amazing as well.
Good service, quick response time from when I made my order until they sent it from they storehouse.
5*****
May 5, 2020
Unprompted review
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.