Audio Tech Direct Reviews 

The Sales person Sara was especially helpful. Great company.

The staff are friendly, helpful and professional. The fitting took the time they said and my new Applecar product is great, the screen is a good size for using GoogleMaps

Excellent service, cannot fault

speedy purchase/delivery of frequency changer for our 96' japanese import. fitted within 1 hr. works as it says. instructions limited but not difficult either, plenty avail on web from third parties.

Was looking for a fascia for a hyundai i10 and came across ATD emailed the company and got a very quick response and we're very honest with me said that the fascia I wonted was a new product and only sold 2 but I felt the company was one I could trust so I placed order and was delivered the next day. I fitted it today and was more than happy it fitted perfectly much better than the two I'd already wasted money on. So if your looking for a fascia for gen 2 i10 I would definitely recommend ATD. Thankyou ATD.

Great service & value, quick delivery 👏

Ordered two packs of speaker connecting leads for a Dacia Duster (through their eBay shop). Item was described by the seller as suitable for a Dacia Duster. The item was not.
Dacia dealer states the type of connector on the supplied leads was not fitted to the Duster but to other vehicles. Therefore sellers description of the item was at fault and in breach of the Consumer Protection from Unfair Trading Regulations 2008.
ATD refused to accept liability and refused to provide a refund or replacement unless I, at my expense returned the original items I'd been sold through misrepresentation.
I'm now faced with taking formal action to recover my losses.
This Company has shown no goodwill and has been unhelpful at best and all for items totalling £13.98
If they behave this way for such a small thing imagine what a nightmare they'd be for a higher value item!
Oh, and I should mention they have blocked me from leaving negative feedback via eBay to warn others of my experience which is why I'm leaving this review here.
I've raised a dispute through eBay's site and will be notifying Trading Standards and will be taking action to recover my money.
Beware this Company - so many better businesses are out there for the things you need

Just to share my negative experience with this company maybe it will help someone in similar situation to prevent being left without money and without the ordered items.
I bought 2 separate items on ebay and the seller Audio Tech Direct without any consultation with me or notification sent these 2 items merged in 1 shipping with UPS Express instead standard post as it was stated and described.
UPS requested more money from me for handling and storage beside standard importing costs. I have contacted the seller immediately but there was no collaboration or will to solve the problem so I rejected the shipment and asked to return back.
After the shipping was back, the seller didn`t want to refund my money, he didn't offer even partial refund at least for the goods because they were returned.

So at the end I don`t have my money and I don`t have the ordered items.

Be careful guys and eyes open with this company!

very helpful, with lots of advise and options to cater for my specific requirements.
nothing too much trouble

Product arrived very promptly and was as expected. Would definitely use again.

They made it super easy. Dropped my car off and collected about 2 hours later. Great to have a reversing camera in my car

Bought an upgraded replacement unit, and all the bits for reverse camera and steering wheel controls. Excellent system and very very helpful and knowledgeable staff.. Especially notable in today's climate of 'not answering calls' and 'can't be bothered attitude'.. Can't reconmend enough. I'll use again for my other cars - when built. Thanks.

Helpful and fast

The tech guys are always super helpful when it comes to asking questions. Very good service and easy to use web page products always good.

Great product, swift service and delivery.
Absolutely recommended.

Brilliant company! Listened to my wants and needs from a head unit, sent me different options to choose from. I decided to go for one of their own models (which is fantastic). Fast delivery and then technical support after purchase!
Thank you, excellent service

I wanted to buy a FRONT&REAR dash cam for my A-SURE Android head unit for my Mazda MX-5 NC and ATD seemed to be the only game in town. When I got it (DVR-19555, from the EBAY store) it seemed to work well, but then three things happened:
1. the front video stated juddering
2. the whole MEMORY system on my head unit went weird
3. they upgraded the software on the dash cam and now it had all sorts of features that had no meaning and no apparent function.

"NO PROBLEM" I thought and I contacted ATD on EBAY for support - and then the problems REALY started. In summary:
a. ATD on EBAY either don't understand their own products or don't want to support them
b. ATD on EBAY won't answer simple questions ("can I have an APP manual?", "what does XXX on the APP do?")
c. take an age to respond to anything - and then don't provide any information

On my own I have found out a number of things; the important ones are:
A. this F&R dash cam IS a good product, if you can figure out how to use it
B. the upgraded app allows you to capture GPS and SPEED data, but
b.1 enabling GPS capture makes the video capture terrible
b.2 the speed capture is stuck in KPH; they don't know how to change it to MPH
C. the reverse camera DOES work as a rear dashcam AND a reversing camera if you wire it correctly
D. there does not seem to be a SOFTWARE manual so there are many "hidden" features, including RECORD VIDEO TO THE HEAD UNIT (rather than a SDcard) that can't be used
D. if the SDcard fails (old, overheated, ...) it puts the APP into a permanent death loop and your head unit becomes unusable

ATD on EBAY are very unprofessional and unsupportive; I recommend you don't use them. ATD direct (web site) seem to be better, although all they have done is acknowledge the problems but not solve them.

If I find an APP MANUAL I'll post about it here. In the meanwhile buy and instal this dashcam - if you can do it all on your own

2ND POST - STILL ABOUT ATD EBAY
ATD asked for my contact details so they could "review my experience" - but actually just to dump on me. They sent me a reply which was factually incorrect in many ways:
1. We communicated with you many times promptly - wrong: they messaged me 4 times over a period of a month and typically did not respond to any QUESTIONS I raised but attempted to fob me off
2. We asked you for the performance features of your head unit many times and you never provided it: wrong - they asked for it ONCE and I provided it immediately
3. You bought 3 dashcams for two different head units yet you blame our product: wrong - I've bought two dashcams and tried them on two head units and through a disciplined debugging process I've figured out what the fundamental faults are
4. You are complaining but you still have the dashcams: correct - because I HAVE FIGURED OUT HOW TO GET THEM TO WORK

ATD sell a combined HW&SW product. The HW is the two cameras with some cabling. The SW is the Android APP. ATD provided ZERO information how to instal the HW but it was fairly easy to figure it out. ATD have provided ZERO INFORMATION ABOUT THE APP - DESPITE MULTIPLE REQUESTS - SO FIGURING OUT HOW IT WORKS AND HOW IT FAILS IS LEFT TO THE CUSTOMER (for example: the PAINT ROLLER icon wipes the SDcard - who knew).

I've got the HW to work and I'm figuring out the APP. Don't buy from these people unless you can help yourself, because they sure as shit won't help you.

Very helpful with the installation instructions and very knowledgeable,Thank you for all the support

Outstanding Customer Service Even Though I Wasn't a Customer
I rarely leave reviews, but I felt this one was deserved.
I recently needed some technical help with my DUDU7 unit. Unfortunately, I didn't purchase it from AudioTech Direct, although I genuinely wish I had.
After spending weeks trying to contact what appeared to be the official UK distributor, I eventually discovered it wasn't. Feeling frustrated, I contacted AudioTech Direct who I found through a google search and spoke with David, one of their technical engineers.
From the moment we spoke, David put me completely at ease. He was incredibly knowledgeable, patient, and reassuring. He explained that this wasn't the first time he'd heard from someone who had been caught out by the other company, and despite me not being his customer, he was more than happy to offer advice and point me in the right direction.
I'm now in the process of obtaining a refund from DuduAutoUK, which I want to make absolutely clear has no association whatsoever with AudioTech Direct.
David's willingness to help someone who hadn't even purchased from them speaks volumes about the company's values and customer service. He didn't have to help me, but he did, and that's exactly why they've earned my future business.
Once my refund has been sorted, I'll be purchasing my replacement unit from AudioTech Direct with complete confidence.
Thank you, David. You've turned a very frustrating experience into a positive one and gained a customer for life.

Very helpful. Great bit of kit.