Audio Tech Direct Reviews 69

They are deceptive in their marketing, making you think that you can order seamlessly from them if you're in the EU - but then when your order is held up in Customs, they throw up their hands and say they can do nothing.

very pleased with the team at ATD today. Me and my sister turned up out of the blue around midday. We were looking for a new applecar-play infotainment system, a reversing camera and a relatively inexpensive dashcam. All for my sisters Mk5 VW polo. After a chat with one of their technicians we decided on everything we wanted and went to book it in. They amazingly got us in that very minute and just 3 hours later the car was complete. everything works as expected and is so easy to use. She is over the moon with all the new features of her car. Stops her from spending thousands on a new car. We would highly recommend ATD to everyone.
Thank you all

Amazing help from these guys. I have a mk6 Fiesta with a bizarre setup that needed a loom to convert to Android/Linux head unit and Sarah got me sorted easily over email with a few photos of the car and stereo loom. Just waiting delivery now. Very excited to have my old car brought into the 21st century

Had upgrade. 2011. Range Rover 2011. Face lift . And hard wired dash cam. Stereo is now wireless .Apple car play. Loads of apps world radio app. Waited while they fitted. Excellent workmanship. Very friendly knowledgeable people. Stereo is light years ahead. Of landrover original.Highly recommend. Also competitive price.

Highly recommended. I’ll definitely be using them again. The technical knowledge was outstanding, I had two enquiries to which other companies either didn't list for or said nothing could be done. Audio Tech Direct got both cars audio units upgraded with CarPlay. I got recommended them from a forum and I am so pleased I got in touch.

⭐️⭐️⭐️⭐️⭐️
Absolutely brilliant experience with Stuart and the team. From the start, communication was excellent and they were very professional, helpful, and easy to deal with.

I purchased a sat nav and reverse camera for my BMW E90, and the quality of the products is genuinely premium. Everything works perfectly. What really stood out was the support. They took the time to explain the installation properly, guided me step by step, and made sure I knew exactly how to fit and set everything up correctly.

I was also lucky enough that they’re not far from me, so I visited in person. The whole team was extremely friendly and welcoming, showed me everything in detail, and provided outstanding customer service throughout.

Very competitive prices for the level of quality, support, and communication you get. Highly recommended, and I wouldn’t hesitate to use them again.

Thank you very much guys ! 🙏🏼
Alex

Item not delivered and they think it's acceptable to say it's on a collection shelf at the Royal Mail delivery office. And expect me to travel miles away to get it when there's no actual proof it's there.

🤥

Edit

Reply below on 29th December and didn't bother replying until I chased them today. Suggesting I use my time to phone or go 3 miles to chase a parcel is ridiculous.

No wonder they have plenty of bad reviews.

_____
The last scan was on December 19th from WOLVERHAMPTON DO (delivery office) where they put it out for delivery. Is it possible for you to call into that delivery office or give them a call? It has most likely been put on their collection shelf.

Had seen their social media page, so decided to call. As I'm not savy with tech stuff I wanted to see what they could offer. Luckily, they were not far away so paid them a visit and ended up with new cameras for my vehicle and fitted too, at a very reasonable rate.
Thanks for all your help, patience and guidance.

Bought an in car charging lead off this company through eBay..
lead is advertised as iPhone compatible but it IsNot.. apparently customer is supposed to Guess that it only charges Old iPhones
Customer service is Rude and Patronising.
Apparently I should have studied the pictures of each lead and worked out there wasn’t one for an iPhone.
Apparently only charges very old iPhones but it wasn’t possible for them to state it in the advertisement. Ridiculous. False advertising will never touch them again

Outstanding Service & Product!
I couldn't be more impressed with my experience! I ordered a head unit for my car, and not only did it arrive incredibly fast within 24hrs but it also came with all the correct interfaces—no guesswork, no missing parts, just a perfect fit.
What really stood out was the technical advice I received over the phone prior to my purchase. The team clearly knows their stuff and took the time to ensure I got exactly what I needed for my specific vehicle setup. Their guidance was clear, professional, and super helpful. I had the head unit installed and working in less than an hour.
From start to finish, this was one of the smoothest transactions I’ve ever had. If you're looking for top-notch products, expert support, and lightning-fast delivery, this is the company to go with. Highly recommended!

Brilliant help and advice from James Jackson. I'm very pleased with the Pioneer headunit that has bought my Focus RS up to date with wireless Apple car play and Android auto. Very helpful company with lots of knowledge on all sorts of headunits.

Audio Tech Direct sourced a facia to fit the 9 inch screen i fitted to my smart 451.
Great service, fantastic postage as it was recorded delivered.
Would definitely use again 👍🏻

I was in need of a replacement reversing camera for my Ssangyong Korando, many companies offered cameras but without the certainty that they were suitable.
I contacted ATD and they explained that a replacement camera has to be compatible with the monitor in the car. I provided the part number to them and they located a camera with the part number for me to buy.
Throughout the whole process nothing was too much trouble for them, they acquired the part and forwarded it for a successful fitting. Would highly recommend them.

Edit: 10% off a part that didn’t fit is a joke.

Ordered a face plate for a fn2 type R civic 9 inch screen, the part came in a reasonable time frame. 50£ pretty steep for a cheap 15£ part on AliExpress

However, I wouldn’t have minded paying if it actually fit as I was in a hurry and time is convenience.

One of the 2 mounting tabs for the air conditioning vent did not align, I made them aware and sent them measurements and how much the factory needed to correct.

There response was “send it back then, out of your own pocket” (at least the out of pocket was assumed since all they sent was a return slip, didn’t even send me an address)

I thought what a gruff way to handle this, jeez ok well I guess I’ll just make a bracket so that the screw can hang on and at least GRAB the ac vent since I already had the entire car tore apart and just wanted it over with if the right part wasn’t going to be supplied.

I sent them pictures of the washer setup I used and asked if I could get a partial refund.

They offered 10%

-_-

Greedy and won’t be there to take care of you when the curtain drops.

Avoid and look for more honest and helpful sellers

James

Back up camera Kia Sportage 2012
Super fast delivery, very good quality components and very easy to install, however what really made the experience amazing was the after sales service and support I received when I had issues with the camera which actually turned out to be my error if connecting to the wrong input on my head unit, the team were super fast to respond and offer solutions, great work team thank you

Purchased a radio to replace the broken factory fitted radio in my VW EOS. The product works brilliantly and was a great upgrade. Customer service has been really helpful and responsive. Thank you Audio Tech Direct!

Excellent website, so ordering correct head unit for my 2013 Polo import from Japan was straight forward. Installation was relatively easy and the unit looks really good. The unit has andriod auto and apple car play, plus lots of other features, including sat nav which works best with google maps using Bluetooth on my phone. The sound is very good, with plenty of options to suit every taste. The only negative was the user manual, which is very limited, so you basically have to figure it out how to use all the various menus and operators for yourself, which aren't very intuitive.

Great company to deal with. Some good deals available and great back up service.

I wanted an Android head unit for my Mokka that would look like an OEM factory fit, rather than a tablet stuck on the fascia, and ATD were the only ones that seemed to do that. It cost a bit more than the fleaBay and AliExpress cheapos, but would integrate with the car systems through a CANBUS box, so I went for it.
I called to check a few things before ordering online, and Sarah at ATD was brilliant, giving sound advice on adding a DAB unit, and putting my mind at rest on fitting this unit.
It arrived just after Xmas (fairly quickly considering the post around then), and fit fairly easily. I had some issues with it 'talking' to the car through the CANBUS, but after a couple of calls Sarah sorted me out (my head unit now thinks it is in an Astra, but it works!).
The unit is brilliant and I love it, and I am grateful to Sarah and ATD for all their help. I plan to keep my Mokka (Astra?) for a long time, so it's a good investment. Highly recommended.

Bought head unit for my car. Seller recommended additional items which were not required for my car. Furthermore, the media unit arrived after 2 weeks with no instructions whatsoever. Luckily paid through PayPal. I requested a return and here is where all the drama started. The seller first asked me to close the return request on PayPal if he is to provide advice on installation. Of course I didn't. He then kept telling me how he doesn't understand why I want to return it. As a result, I had a bad feeling that he might be a dishonest seller, so I decided to take a video and pictures of the unit before sending items back using special delivery on my own expense. Unsurprisingly, the seller had broken a plastic bit on the back of the unit and refused to refund, claiming that I had broken it. Little did he know that I had all the photographic proof to confirm that the item was in perfect condition when I sent it. PayPal reviewed my case and of course refunded me eventually. Bottom line is, this is a dishonest and malicious seller. I would advise to avoid.

Edit: The seller now has responded to my review yet again with lies. I have the email where they ask me to close the PayPal case in order for them to provide further help. Furthermore, at no point did they say that the unit required professional installation. Also, I never said that their unit is not working or that it is working simply because it was never installed. I am astonished that the seller is blatantly being dishonest with regards to the broken bit. I have photographic and video evidence showing that I sent the unit in perfect condition. I am happy to provide these if required. It is crystal clear to me that this company is far from being professional, trustworthy or reliable. Again, I advise buyers to think well before getting entangled with them.