Audi San Diego Reviews 5

Just wanted to give a shout out for a great service experience at Audi.
Answered all of my questions and fixed my problem quickly

Took my car in to Audi San Diego for a routine 60k service. Was initially quoted around $650 which seemed reasonable. Then the final bill came in at $1,380 more than double what I was told. When I looked at the breakdown, the labor charge was $725 at $175 an hour. But here's the thing I dropped the car off at 11:15 and was out the door by 1:45, and that includes all the waiting around, chatting with the advisor, paying, and even the car wash. So realistically they worked on it for maybe two hours, which should've been around $350. That's roughly $375 I can't account for.

I've reached out to the manager multiple times about it and haven't gotten anywhere. Still waiting on any kind of resolution. My advice to anyone going there for service go through your invoice line by line. If they're padding the labor charges like this, who knows what else they're slipping in for parts too.

Horrible experience with Audi San Diego.
Amazing how they can easily sell me a known problem car with documented issues. 3 yrs later they still refuse to diagnose, then have the nerve to deny any and all repairs, recalls, with no facts at all supporting their claim the car is "TD1."
Insane and illegal, also is stating blown head-gasket to avoid PZEV CA 15 yr warranty when the car was diagnosed professionally day I picked it up as blown turbo which would be covered and has been the focus of many class actions, recalls and other. Days later confirmed the turbo propeller broke off launching into my exhaust manifold. The recall was supposedly done for the oil suction tube that starves the turbo causing catastrophic failures, it was not. AudiSD wasted 5 months time while it was left out in the lot even cared to take a quick look but even lied to CARB about their fictitious diagnostic of a blown head gasket. They knowingly stalled and made up a story to cover their tracks from a fraudulent sale, causing me to miss my CA Reg and SMOG dates, money for towing their and back and repairs and new turbo i paid for that they were responsible for as a faulty part and under various warranties they wrongfully denied. They refuse any details, cowardly the GM, AoA President, no one cared to get involved with a call, letter, reply, nothing.
After 15+ VW and Audi thus far, this experience has shown me what this brand has sadly turned into. They are not honest, have no clue about truly diagnosing a car, and they do NOT care whatsoever about the customer or their products.
A wounded company driven by greed can only go one way and that is down. Sad to see but not surprised as I would be embarrassed to be and Audi employee after what I was forced to endure. Shame on Audi San Diego and Audi of America for not supporting your customers, and not believing in and standing behind your products.
They are all dishonest, guilty cowards...steer clear!!!

I normally don’t write reviews unless the service is either exceptionally good or extremely bad. In the case of Audi San Diego, the sales experience with Mario was excellent. However, the after-sales service with Richard, Daniel, George, etc has been an absolute nightmare, and I feel compelled to share this review in hopes that they improve some very basic customer-service standards.

I own a 2025 Audi SQ6, which I picked up in July. Since then, the car has randomly displayed error messages, malfunctions, and system limitations. In October, while exiting the highway, a “danger on the road” warning suddenly appeared and the car tried to steer itself to the right to “avoid” an obstacle — even though there was nothing on the road. It was a terrifying experience trying to keep control of the vehicle.

When I called Audi San Diego to schedule an appointment to diagnose and fix the issue, they said the earliest available date was four weeks out, because they didn’t have a loaner car available. I accepted a service date for December 2nd. On the day they were supposed to pick up my car, they never called to confirm anything. I had to call them myself, only to be told:
“We don’t have any loaner cars available for you.”
In other words, they were not coming — and had no intention of notifying me.

I explained that I had already waited an entire month specifically for the loaner. After a lot of back-and-forth, they offered to rent a car from Enterprise for me. An hour later, they called again saying they now had an Audi loaner after all. After wasting half my day, they finally picked up the car.

On Thursday, they texted saying they were updating the software and that they would contact me with more information on Friday. Friday passed — nothing. I let the weekend go by, and on Monday we tried calling more than five times. We waited hours for call-backs, spoke with multiple different people, and were transferred repeatedly to employees who either weren’t at their desks or weren’t even working that day. Every call went to voicemail.

On Tuesday, I started calling again at 9 a.m. Same story: constant transfers to unavailable employees. After a lot of insistence, they told me the car would probably be ready on Wednesday. I asked them to bring it back at 3 p.m. because I would be out in the morning, and I also requested that they check the foot-activated trunk sensor, which rarely works at all.

On Wednesday, around 2 p.m., I called to confirm everything. Again, I was told the car would only be ready later that day or possibly Thursday. Again, no intention of notifying me. Since Thursday and Friday are my busiest days, I told them that if they didn’t bring it on Wednesday, they would need to deliver it on Monday, since the dealership service is closed on weekends. Shortly after, they texted saying they could bring my car now. Great — I just wanted my car back in proper working condition.

When the vehicle arrived, I was surprised to see it had 21% battery. I couldn’t understand how a dealership could take your car, drive it, and not even replenish the battery they used. When I asked the employee, he said:
“You have to ask us to charge it. If you don’t ask, we don’t do it.”
Honestly, I never imagined I needed to request something so basic. I even made sure to return the loaner with a similar charge level they gave me.

To make matters worse, when I asked about the trunk sensor, the employee couldn’t get it to open even once with the foot motion. And their solution? Nothing. They simply don’t know how to fix it and don’t seem concerned with the customer experience at all.

After all these issues, the lack of communication, and the overall indifference toward their customers, I’ve completely lost confidence in Audi San Diego’s service department. Next time I need anything for my vehicle, I will be taking it to Audi Carlsbad, hoping their service is more professional.

NOT SO GOOD - SERVICE DEPARTMENT AT AUDI SAN DIEGO
Went for regular service at 55k, initial quote was approx. $700, final invoice $1,446….
Labor cost charged was $779 ($190 per hour), but I arrived at Audi SD at 10:54 and left at 13:24 the same day (that includes waiting time at the desk, talking to the service advisor, paying, car wash etc…), so labor should have been approx.. 2 hours, therefore $380 and not $779, so that is a $399 rip-off.
I complained several times to the manager, Mark Monell, but so far nothing happened.
I recommend anyone going to Audi SD for service to check carefully all invoices/receipts, as I suspect they would overcharge not only labor, but also parts.