Augmentive Reviews 217

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's kindness, empathy, and professionalism, making them feel heard and supported. The customer service is frequently praised for being attentive, understanding, and creating a safe space for discussions. Many people appreciate the clear explanations and the personalized approach to their concerns, which helps them feel at ease. The service itself is described as efficient and easy to use, with a quick booking process and timely appointments. Reviewers also value the comprehensive assessments and the clear guidance provided for next steps and treatment plans. However, some customers also noted a slight issue with a handover, though this did not detract from their overall positive experience.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, expertise, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional care and support... See more

Service

Customers had positive experiences with service, often describing it as efficient, professional, and... See more

User experience

People report positive experiences with the user experience, often highlighting the ease of use and the... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first interaction with Augmentive I felt positive and confident. Dr Eappen's assistant Debra was friendly and efficient and helped me when I had a few questions. The session with Dr Eappen wa... See more

Company replied

Rated 5 out of 5 stars

I had a video call with Dr Sawhney and cannot recommend her highly enough. She was incredibly kind, attentive, and thoughtful throughout our conversation, creating a safe and supportive space from the... See more

Company replied

Rated 5 out of 5 stars

Dr Sawnhey was thorough, sympathetic, listened well and did her best to put me at ease throughout our conversation. She was patient with me, yet kept focused on the gaol and gently guided the conversa... See more

Company replied

Rated 5 out of 5 stars

Dr Eappen was incredibly kind and patient, explained everything to me clearly, allowing time for questions. This is something I’ve struggled with my whole life and not knowing what it was has been imm... See more

Company replied


Company details

  1. Mental Health Service

Written by the company

We provide quick access to personalised mental health support. Augmentive's online ecosystem empowers individuals to both build and maintain positive mental wellbeing. You have over 1,000 mental health professionals at your finger tips. It is easy to both navigate and access support from the diverse range of specialists which includes therapists, clinical psychologists, psychiatrists and many other specialists. They specialise in a wide range of issues including anxiety, depression, stress and ADHD.


Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Denise is awesome

Had a follow up with Denise - a nurse practicioner. She's an absolute gem and answered all of my questions carefully – and, more importantly – didn't try to "upsell me" on other products like I've experienced with other clinics in the past. A great addition to the Augmentive platform.

April 7, 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Karan,

Thank you for your kind feedback. We’re so glad to hear Denise provided such thoughtful support and that you felt well guided throughout your follow up.

Best wishes,
Laura

Rated 5 out of 5 stars

Natascha was extremely knowledgeable and friendly

Natascha was extremely knowledgeable, friendly and helped me in the exact way I would've liked. I would highly recommend her and Augmentive as a whole

April 3, 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Josh,

Thank you for sharing your experience. We’re thrilled to hear that Natascha provided exactly the support you needed and that you’d recommend her and Augmentive so highly.

Best wishes,
Laura

Rated 5 out of 5 stars

I can't recommend Dr Sawhney enough

I can't recommend Dr Sawhney enough. I felt listened to and her insights were highly valuable. She provided a compassionate and informed assessment that left me feeling a huge sense of relief and hope for the future.

March 26, 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Izzy,

Thank you for your feedback. We’re glad the assessment was supportive and gave you a sense of relief and optimism.

Best wishes,
Laura

Rated 5 out of 5 stars

Dr Inder Sawhney was exceptional

Dr Inder Sawhney was exceptional. She was thoughtful, patient, interested, informative and very kind. She bonded well with my 18 year old daughter and made a process my daughter was very worried about easy and stress free. She involved us in decision making and made a plan for follow up. Dr Sawhney has already given my daughter confidence in herself and painted a picture of a bright future with well managed ADHD.

March 24, 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi there,

Thank you for sharing your experience. We’re so glad Dr Inder Sawhney made the process easy and supportive for your daughter, giving her confidence and a clear path forward.

Best wishes,
Laura

Rated 5 out of 5 stars

Denise is amazing

Denise is amazing

March 23, 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Duncan,

Thank you for your note. We’re thrilled to hear you had such a positive experience.

Best wishes,
Laura

Rated 5 out of 5 stars

Very good review with Natascha who is…

Very good review with Natascha who is friendly and listened carefully and then advised from a professional standpoint.

March 20, 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi there,

Thank you for your feedback. We’re glad Natascha’s friendly and attentive approach made the review so helpful and professional.

Best wishes,
Laura

Rated 5 out of 5 stars

Really compassionate assessment

Really compassionate assessment that valued me as a person. Took time to explain what my assessment means for me and was really reassuring.

March 18, 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Ellie,

Thank you for your kind words. We’re so pleased the assessment felt compassionate and reassuring, and that your experience was valued throughout.

Best wishes,
Laura

Rated 5 out of 5 stars

Expertise in Female ADHD

I had Dr. Natascha for a follow up titration appointment and she was especially good at talking about medicating ADHD around the menstrual cycle. I would recommend her for female clients!

March 18, 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi there,

Thank you for sharing your experience. We’re glad Natascha’s expertise was so helpful, especially regarding ADHD and female clients.

Best wishes,
Laura

Rated 5 out of 5 stars

The assessment process was explained to…

The assessment process was explained to me at the start. I've suspected for a while that I may be ADHD, but having the assessment has confirmed. I was given lots of options on what to do next.

March 16, 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Anon,

Thank you for your feedback. We’re glad the assessment was clear and helpful, and that you now feel supported in your next steps.

Best wishes,
Laura

Rated 5 out of 5 stars

The website is very easy to use and the…

The website is very easy to use and the booking process very smooth. Reply to message are very quick. I got an appointment very quickly. Dr Inder was very nice and di a very in depth assessement. I felt that I was taken seriously.

March 15, 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Claire,

Thank you for sharing your experience. We’re glad the platform was easy to use and that Dr Inder provided such a thorough and attentive assessment.

Best wishes,
Laura

Rated 5 out of 5 stars

Would recommend

Patient, kind, thorough.
Helpful management plan
Would recommend

March 14, 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi there,

Thank you for your feedback. We’re pleased you found the doctor kind, thorough and supportive.

Best wishes,
Laura

Rated 5 out of 5 stars

I was so comfortable speaking to the…

I was so comfortable speaking to the Dr. Thank you so much.

March 14, 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Anthony,

Thank you for your note. We’re delighted to hear you felt so comfortable speaking with the doctor.

Best wishes,
Laura

Rated 5 out of 5 stars

Dr Vilanova for an ADHD assessment…

I saw Dr Vilanova for an ADHD assessment and would recommend him with 5 stars. He puts you at ease, and is very attentive in listening to your issues with sincerity. I found the whole assessment process to be very clear and straightforward. The sense of validation and understanding from Dr Vilanova made an immediate impact on me during the assessment and this has already given me a profound sense of assurance about myself.

March 12, 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Claire,

Thank you for sharing your experience. We’re so glad Dr Vilanova made you feel heard and supported. The clarity and reassurance you felt during your assessment is so important.

Best wishes,
Laura

Rated 5 out of 5 stars

Natascha is brilliant

Natascha is brilliant, she is super friendly, knowledgeable and made the whole process easy & smooth. Really thankful for all of her support, you couldn't ask for a better professional to guide you through the process. I would highly recommend her.

March 13, 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Alex,

Thank you for your kind words. We’re so glad Natascha made the process smooth and supportive for you, she’ll be thrilled to hear this.

Best wishes,
Laura

Rated 5 out of 5 stars

Dr Inder was brilliant

Dr Inder was brilliant - very calm and professional, she conducted the interview with complete sensitivity and care. I would thoroughly recommend her to all prospective patients.

March 12, 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Bertie,

Thank you for sharing your experience. We’re delighted to hear how thoughtful and professional Dr Inder Sawhney was, and that you’d recommend her so highly.

Best wishes,
Laura

Rated 5 out of 5 stars

Very positive experience

i had a very positive experience working with Natasha. From the start, she created a space that felt safe, respectful, and genuinely supportive.

What I value most is here ability to listen carefully and ask thoughtful questions,

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Really pleased with my experience with…

Really pleased with my experience with Augmentive and Dr Cross. I had been waiting well over a year to start titration on the NHS and was feeling desperate. When I signed up to Augmentive I was seen on the SAME DAY(!), and started medication within a couple of days. The difference between struggling with ADHD unmedicated and finally feeling 'normal' on Elvanse is money worth paying for.

The handover with my existing report/assessment felt really seamless and Dr Cross was very flexible in his approach to get me to the right dose. Also, all the clinic notes sent to the GP were accurate and detailed. Which helped me finally get Shared Care Approval from my GP, which I'm absolutely delighted about.

Phoebe was also very speedy and efficient in sending me all my paid invoices so that I could claim back with my healthcare cash plan.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Denise K was lovely to speak to

Denise K was lovely to speak to, she was very understanding and supportive!

March 4, 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Cameron,

Thank you for your lovely feedback. We’re so glad to hear that Denise was supportive, we’ll be sure to pass this on to her.

Best wishes,
Laura

Rated 5 out of 5 stars

The doctor has given me hope

The doctor has given me hope and confidence that he can help me with my anxiety, which has already made me feel much better. He was easy to talk to, very understanding, knowledgeable, and really positive about being able to help

March 3, 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Adeel,

Thank you for sharing this. We’re so pleased to hear that your doctor has given you confidence. That’s exactly what we aim for.

We really appreciate you taking the time to leave a review.

Best wishes,
Laura

Rated 5 out of 5 stars

very helpful and understanding service…

very helpful and understanding service was perfect thanks to Dr Inder Sawhney and augmentive team

February 28, 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Mason,

Thank you for your kind words. I’m so pleased you found the service helpful and that you had a positive experience with Dr Sawhney.

We’ll be sure to pass this on to her and the team.

Best wishes,
Laura

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look