Augmentive Reviews 217

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's kindness, empathy, and professionalism, making them feel heard and supported. The customer service is frequently praised for being attentive, understanding, and creating a safe space for discussions. Many people appreciate the clear explanations and the personalized approach to their concerns, which helps them feel at ease. The service itself is described as efficient and easy to use, with a quick booking process and timely appointments. Reviewers also value the comprehensive assessments and the clear guidance provided for next steps and treatment plans. However, some customers also noted a slight issue with a handover, though this did not detract from their overall positive experience.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, expertise, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional care and support... See more

Service

Customers had positive experiences with service, often describing it as efficient, professional, and... See more

User experience

People report positive experiences with the user experience, often highlighting the ease of use and the... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first interaction with Augmentive I felt positive and confident. Dr Eappen's assistant Debra was friendly and efficient and helped me when I had a few questions. The session with Dr Eappen wa... See more

Company replied

Rated 5 out of 5 stars

I had a video call with Dr Sawhney and cannot recommend her highly enough. She was incredibly kind, attentive, and thoughtful throughout our conversation, creating a safe and supportive space from the... See more

Company replied

Rated 5 out of 5 stars

Dr Sawnhey was thorough, sympathetic, listened well and did her best to put me at ease throughout our conversation. She was patient with me, yet kept focused on the gaol and gently guided the conversa... See more

Company replied

Rated 5 out of 5 stars

Dr Eappen was incredibly kind and patient, explained everything to me clearly, allowing time for questions. This is something I’ve struggled with my whole life and not knowing what it was has been imm... See more

Company replied


Company details

  1. Mental Health Service

Written by the company

We provide quick access to personalised mental health support. Augmentive's online ecosystem empowers individuals to both build and maintain positive mental wellbeing. You have over 1,000 mental health professionals at your finger tips. It is easy to both navigate and access support from the diverse range of specialists which includes therapists, clinical psychologists, psychiatrists and many other specialists. They specialise in a wide range of issues including anxiety, depression, stress and ADHD.


Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Dr Hina was lovely

Dr Hina was lovely. She really listened to me, asked direct and pertinent questions. She was clear and very pleasant to speak with. She took her time with me and was attentive. She explained everything to me in a clear and concise way.

July 19, 2024
Unprompted review
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Reply from Augmentive

Dear Kate

Thank you so much for your wonderful review. We are grateful that you took the time provide such positive feedback about Dr Hina and we share your high opinion of her. I hope you will benefit from Dr Hina's expertise and support.

I hope you have a lovely weekend.

With many thanks and best wishes
Sarah

Rated 5 out of 5 stars

Very thorough

Very thorough, patient and understanding. Clear and supportive feedback. Treatment plan to move forward with

July 9, 2024
Unprompted review
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Reply from Augmentive

Thank you so much for taking the time to provide great feedback on your consultation. It is so rewarding to know that patients are having a good experience and we greatly appreciate your comments.

Have a wonderful weekend and many thanks again.

Best wishes
Sarah

Rated 5 out of 5 stars

I can breath easy now things are moving forward..

My whole experience has been excellent whilst dealing with Augmentive, the service has been very professional and helpful which has made a difficult and daunting experience easy to deal with and get the help that I need.

July 8, 2024
Unprompted review
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Reply from Augmentive

Dear Charlie

I'd like to say thank you from our whole team for the wonderful feedback you've given. It means the world.

Most importantly, I'm so glad to know that you've received the help you need and would like to assure you that we will continue to offer you an excellent service should you require us in the future.

Again, thank you so much from the Augmentive team. We love receiving positive feedback!

Best wishes
Sarah

Rated 5 out of 5 stars

New to Augmentive.io

Easy to communicate with my psychiatrist via Augmentive. I found him through the site with ease and find it great for sharing documents and exchanging important messages. It also has great video quality during sessions.

May 10, 2024
Unprompted review
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Reply from Augmentive

Dear Lauren

Thank you so much for such a lovely review. We are absolutely delighted to hear that you had such a good experience with Augmentive. It means so much to us.

Best wishes
Sarah

Rated 2 out of 5 stars

Buggy platform

As a platform, I have experienced frustrating challenges. Delays (nothing is quite real time), missed messages and having to chase seem to be the norm, but the worst one was when we were sat waiting for a video appointment to start. It seems there is a bug in the system that doesn’t always connect the participants. It was only by chance that we dailled in again from a separate device and connected - but had lost over half of our appointment slot by that point.

March 22, 2024
Unprompted review
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Reply from Augmentive

Dear Alistair. I'm so sorry to hear that you found the experience on our platform to be buggy. We are constantly working to improve the speed and efficiency of the tech and are disappointed to hear that you found it to be buggy. Our engineers have been looking into the cause of the issue you had with the video feature and are currently working to make changes so that this doesn't happen again. If you would like to get in touch, I would be keen to hear more about the experience you had and ways in which we can improve. Best wishes Sarah

Rated 5 out of 5 stars

Excellent

My experience was very positive with Dr. Sadiq. His approach is excellent. Please do not hesitate to get the support that you need. I highly recommend him.

January 27, 2024
Unprompted review
Rated 5 out of 5 stars

Was very relaxing for my daughtet

Was very relaxing for my daughtet, she was easily able to share and comfortable during assesment. Such a good service to understand why and where she is her now. Highly recomended.

November 12, 2023
Unprompted review
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Reply from Augmentive

Dear Rebecca

I’m so glad your daughter benefited from her assessment. Thank you so much for taking the time to write this review and for recommending Augmentive. We hope that your daughter continues to improve and we’re here should she need any more support.

Best wishes
Sarah

Rated 5 out of 5 stars

Augmentive feedback

I’m going to struggle to do justice to just quite how professional, compassionate and generous everyone I’ve had the pleasure of interacting with at Augmentive has been. I’ve been left speechless on occasion, and that’s very out of character! I had concerns as to whether the process would be idiot-proof enough for me to use, and it is. Regardless the support team and medical secretaries (Helen, Denise, Sarah, Phoebe and others) work tirelessly to make it all happen. Dr Sadiq is knowledgeable as you’d expect, but the attention to ethics, empathy and conveying a sense of calmness by not rushing in/out was something that has made a huge difference. Everyone has been so generous with their time, and I’ve somehow not felt like a nuisance, despite my best efforts. It’s been such a ‘faith in humanity’ restored experience. I don’t feel alone, and that help isn’t just being facilitated but that I’m being supported by people who care.

November 16, 2023
Unprompted review
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Reply from Augmentive

Dear Ben

We would all like to thank you for being generous enough to share your thoughtful feedback and for the trust you put in us. It was our absolute pleasure to be able to help out and guide you to the expertise of Dr Sadiq.

We continue to be ready to help in any way we can.

Thank you again. Phoebe, Helen, Denise, Sarah, myself and our wider team appreciate your kind words of encouragement.

Best wishes

Kit

Rated 5 out of 5 stars

Professional service and a stress-free process

Ease of access to therapists' profiles allows enquirers to make an informed choice of therapist, and a straightforward process from enquiry to initial meeting for client and therapist takes all the stress out of finding the right person to work with.
Communications from the Augmentive team are timely, concise, warm and friendly. They do all the heavy lifting, so all parties feel they are in professional hands.

November 10, 2023
Unprompted review
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Reply from Augmentive

Dear Ian

It’s so good to read your review and to know that we’ve been able to make a difference in helping you to seek and access the right therapist to work with. Your review provides us with confidence that our Service is benefitting people and gives us the inspiration to keep striving to offer a high quality pathway to support, always looking for ways to make that journey more comfortable. Thank you so much.

Best wishes
Sarah

Rated 5 out of 5 stars

Great experience despite initial skepticism

Must say, was bit unnerved by having fork over reasonable chunk of money upfront to officially book the appointment on a website I'd never heard of but in the end, it was a great experience. Correspondence leading up to appt was through and timely and, much to my surprise, I got an appt within a week. Dr Sadiq was great – very knowledgeable and reassuring, exactly what you need in these situations.

November 9, 2023
Unprompted review
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Reply from Augmentive

Dear Greg

Thank you so much for taking the time to write this review. It means to much to our team. We are delighted that you found it to be a great experience and hope that you continue to benefit from the expertise and caring support that Dr Sadiq offers his patients.

With best wishes
Sarah

Rated 5 out of 5 stars

Therapist experience

As a therapist on the platform I find the staff respond very swiftly to any questions, Clients have not expressed any concerns in using this secure platform to access therapy. Augmentive takes a low admin fee so is fairer to practitioners than many others.

October 20, 2023
Unprompted review
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Reply from Augmentive

Dear Hilda

What a lovely vote of confidence! We very much value your trust in Augmentive and your kind words about your experience of the platform. Equally, we very much value the positive comments we've received from your clients, past and present.

Thank you so much.

Best wishes
Sarah

Rated 5 out of 5 stars

Easy and uncomplicated

The whole process was simple and not complicated. I was sent reminders about everything that needed doing and also several before my appointment. The Dr was very understanding and brilliant and explaining everything. He understood that I was struggling mentally to take everything in. Absolutely well worth the money to not have to wait years on the NHS

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great Staff, Great Communication

I used Augmentive following my suspicions of ADHD and I managed to get a quick appointment with Dr Udayan Chakrabarti who is an incredibly pleasant and down to earth man. Following my diagnosis he has kept in touch regularly and assisted me with changing my medication to find the right balance. I strongly recommend using this service as it is a very reasonable price compared to other places but also the communication is fantastic. Thanks to all behind the scenes at Augmentive too. P Geary

March 16, 2023
Unprompted review
Rated 5 out of 5 stars

We had a very positive experience…

We had a very positive experience during the whole diagnosis and management process. . Dr Khurram had been extremely kind, attentive and listened to set of problems very patiently. The whole procedure was easy and smooth. Follow up appointments were booked without any hassle and once again Dr Khurram was very cautious about potential side effects of medications and titrated the medications carefully.
Thanks for providing an absolute fantastic experience.

May 16, 2022
Unprompted review
Rated 5 out of 5 stars

Great Company, great DR would recommend

The whole process of booking and getting an appointment was excellent. DR Udayan Chakrabarti was amazing, he made my Husband, who hates talking to new people at ease and listened to each point. I would 100% recommend him and the company.
Thanks again
Gemma and Jamie Townsend

May 11, 2023
Unprompted review
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Reply from Augmentive

Thank you so much for taking the time to share this kind words, Gemma and Jamie. It means so much to us.

We're very glad to hear that you found the whole process of booking and getting an appointment with us to be excellent. It's also fantastic to hear that Dr. Chakrabarti was able to make your husband feel at ease and listened attentively to his concerns. It is a privilege to have been able to support you and we wish you all the very best for the future. Our team are here and happy to help if you need any further support or guidance in the future.

Rated 5 out of 5 stars

I found augmentive extremely helpful…

I found augmentive extremely helpful and caring while looking for an ADHD diagnosis. I was booked in within 2 weeks of first contact with the company and the psychiatrist, Dr Udayan, was amazing when completing his assessment. Very soft spoken and made you feel comfortable. He is also prompt with replying to any messages and helping you out! Would definitely recommend this service.

February 11, 2023
Unprompted review
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Reply from Augmentive

Thank you so much for sharing your positive experience on here, Saskia. We're thrilled to hear that our team at Augmentive was able to provide you with helpful and caring support while seeking an ADHD diagnosis.

It's also great to hear that you were able to quickly access an appointment with Dr. Udayan. He has a lovely approach and we're glad he made you feel comfortable throughout the assessment process.

Thank you very much for recommending our service too. It's a real pleasure to have been of assistance and we wish you all the very best. If you ever need further assistance or have any questions, please don't hesitate to reach out to us.

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