aura-print.com Reviews 251

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the prints and products, highlighting the attention to detail and professional results. Many people appreciate the outstanding customer service, noting the team's helpfulness, patience, and clear communication throughout their projects. Reviewers also frequently mention the ease of using the website and the quick turnaround times for orders, making the overall experience smooth and efficient. However, some customers experienced issues with order delivery and tracking, with a few noting a lack of response from the company regarding these concerns. Additionally, some people found the ordering system unclear, particularly regarding how quantities are applied across multiple designs, leading to discrepancies between expectations and received orders.

What people talk about most

Product

Reviewers consistently express satisfaction with the product quality and range of options available.... See more

Quality

People report positive experiences with quality, consistently praising the high standard of prints and... See more

Service

Customers had positive experiences with service, consistently praising its professionalism, friendliness, and... See more

Order

Users describe positive interactions with order, with many finding the website and instant quote system easy... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professional, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Aura Print for a few years now and I always love the quality of the prints. I also really enjoy that things are easily customizable - which is always a huge plus!!

Company replied

Rated 5 out of 5 stars

Aura Print is FANTASTIC!! I've come back to them over 10 times and have also tried other places to print custom playing and tarot cards, and NO ONE has their level of high quality, customer care, pati... See more

Company replied

Rated 5 out of 5 stars

I have been using Aura Print for years and it's about time I left them the review they deserve. They have been absolutely wonderful from the get-go, and are always very helpful and communicati... See more

Company replied

Rated 5 out of 5 stars

An absolutely first rate experience every step of the way. I wanted a specialist printer for 78 card oracle deck, but in a small business card size. Aura print have more flexibility than any other pri... See more

Company replied


Company details

  1. Digital Printer

Written by the company

Aura Print is a specialist print and finishing company based in Huddersfield, West Yorkshire, delivering high-spec, production-led print to businesses across the UK, USA, and beyond. With a focus on complex, bespoke print projects, Aura Print combines premium substrates with advanced finishing techniques such as duplexing and triplexing, metallic foiling, painted edges, die cutting, and more. Many of these capabilities go beyond standard online print, enabling stand-out results on everything from business cards and art prints to playing cards and packaging. Founded in 2007, Aura Print has built a reputation for technical expertise and consistent quality, supported by ongoing investment in modern equipment and an experienced in-house pre-press and production team. Every project is managed with a focus on detail, accuracy, and finish.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

251 reviews

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No history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Bowls Club Banners by Aura Print

I stated what I wanted the banners to say and the colours. The Design that came back to me to approve exceeded my expectations. Once I approved the design the banners were made and dispatched very quickly and they were half the price of many other quotes.
Thank you

April 8, 2015
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Rated 5 out of 5 stars

First class service

Superb service, excellent quality print products at a fraction of the price I've paid elsewhere. Highly recommend this company I will certainly be using them again.

April 7, 2015
Rated 5 out of 5 stars

Prompt and helpful service!

After a small hiccup caused by an email which went to spam, sorted by a phonecall, followed written instructions to the letter for design, sent a proof within a day and delivered start of following week, couldn't fault the service, very good and curteous to a fault. Would recommend to anyone, great price too!

March 30, 2015
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Rated 5 out of 5 stars

Reliable local printers

We've been working with Aura for a few years now and can always rely on them to do a good job and turn things around quickly.

Would highly recommend.

March 25, 2015
Rated 3 out of 5 stars

DL Leaflet Printing

Friendly service and printing colour quality good (done on litho). However, leaflets received without lamination as requested and variation in cutting position noted. Aura were very quick to reprint the leaflets and correct the cutting variation and the new set is fine. Just don't have the time to follow stuff like this up.
Also to note is that the minimum delivery cost for 150 DL leaflets at £10 is far too high and as I asked for folded (crease line put in) leaflets, I had hoped that they would come folded, which is not the case....

March 20, 2015
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Reply from aura-print.com

Sorry to hear we didn't get it right first time. From time to time things do go wrong, but we very quickly corrected the issue & reszent new print at our cost. Sorry for any delay this caused.

Delivery is £10 across the board, no matter how big or small your order, that is extremely good value on orders of a few thousand flyers or more.

If you asked for a crease line, that isn't the same as folding, if you let me know your invoice number I can check exactly what was ordered.

Thank you

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Rated 4 out of 5 stars

Quick, professional and very reasonable on price

The guys are Aura are very helpful. I'm not keen on having to order on their web site if honest because I like to have an invoice as soon as I've placed my order (which it can't produce) unless I'm doing it wrong but on every other respect, first class.

I recently placed an order for 7 PVC banners using their 'contract' offer rate. It's designed for simple artwork requirement but they took it on and saw it through - FIRST CLASS!

March 11, 2015
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Rated 5 out of 5 stars

Always excellent service

We've ordered from Aura Print several times. In all the times we've ordered - everything shipped on time and as expected. With this order, there was a problem with the delivery company and the product did not reach us in time for our departure to the U.S. Aura fixed the problem and arranged to ship items to us in the United States. Excellent customer service.

March 6, 2015
Rated 5 out of 5 stars

Excellent value and service!

Was very pleased with the price and also the helpful advise prior to purchase. The purchase method was very simple and easy to use. Delivery was quick and had progress emails for piece of mind. Over the moon with the quality of the product.

March 6, 2015
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Rated 5 out of 5 stars

Great value and customer service

I use various printers for various functions of my business and these guys are right up there in my top ten. Order placed 4pm Wednesday and was here Saturday am. Which is remarkable considering I'm based North of Aberdeen and we get nothing delivered quickly. Product was great quality and first class value for money. Spoke to the team during ordering process and their customer service was excellent.

Highly recommended

February 26, 2015
Rated 4 out of 5 stars

Usually great service, bit of a hiccup with new website

Aura Print are normally fantastic - they're my supplier of choice for PVC Banners. Recently they upgraded their website which has a confusing process for specifying the quantity - I needed three banners, but only one was printed initially as I'd entered the quantity in the shopping cart, not the product specifications. Once reported, the issue was quickly resolved and the remaining banners printed and shipped in a couple of days. Just a bit of niggle. Hopefully the website will be corrected and made more user friendly soon.

February 5, 2015
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Reply from aura-print.com

Its great to see we are normally fantastic. I look forward to the 5 star reviews for all the times we got it right first time? The printing of 1 banner, instead of 3 was human error, not a confusing process so shouldn't happen again. The new site now works on mobiles, so is much more user friendly. Sorry we only printed part of your order, but once pointed out, we quickly fixed the problem and supplied another 2 banners.

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