Aura Reviews 120

My Aura frame stopped working and wouldn’t power up. I attempted to restart and other potential remedies suggested on the web site, but wasn’t successful. I wrote Aura customer service, and they sent me a new power supply. Problem solved! Thanks so much Aura support.

I had an issue with my frame. The team at Aura diagnosed and fixed the issue right away. Amazing experience!

Paul from Aura was a Great support! We had a glitch in our Aura and had lost all picture rotating. Paul was able to reboot and save all our picture and put them back on aftyer a factory reboot. Love our Aura Frame and so do 4 other family members with theirs.

I had an issue with a frame loading photos. After trying all the FAQ suggestions, I submitted a ticket and I was contacted by Amin in Customer Care. I was walked thru the process to reset the frame, and then Amin made sure my photos were reloaded onto the frame from the cloud. Great service and product!

I love My Aura frame! So when it stayed on all night?, then in the morning went black screen, I was frustrated 🥴. Rey did an awesome job listening to me and suggesting steps to resolve my screens problem/s . Rey suggested a new power cord sent to me for free! and awaited my reply to see if that worked? or a continued search for a solution.
The cable worked! 💜Power, a spinning ring of start-up, and YEA😁MY AURA FRAME is sharing timeless pictures again. Thanks so much to Rey, Grateful😊

After we emailed to Aura Frames that ours stopped working, we received a new power cord free of charge. It brought the Aura Frames back to function perfectly fine. I thanked Rey for the power cord in the email. Rey responded back to me with kind words. I like a responsible and caring company like yours. I hope your business will continue to do well. I'll tell people about you.

In today’s world it is wonderful to deal with a company that has such amazing customer service people. Michael, Ebony and Chelsey have been in contact with me by e-mail helping me with the problem. Happy to say the problem was solved quickly.

Rey had a quick response and followed up quickly after the part was received!

When i made my initial support request, the response, and possible solutions came quickly. When the first effort failed they continued with possible solutions even sending out a replacement cord ,which solved my issue.

Easy to log an issue, quick response, you sent me for free a new plug and it worked. I'm up and running with my Aura frame working again in less than a week.

Rey was very helpful at diagnosing the problem. Sent replacement promptly and free of charge. All fixed. 😀

My frame stopped working and the support team quickly and easily fixed my issue. They sent me a new power cord for free and it fixed my issue. They responded quickly and efficiently to my emails.

Amazing company and really helpful when I needed a replacement part, they definitely go over and above other companies. Buy from the best, and you only buy once.

Great customer support even when out of warranty duration.

I was given my Aura frame as a gift about a year and a half ago. Recently it quit working. Gulzhan tried everything to help me get it working again to no avail. They even offered me a large discount if I wanted to replace it. I had about 4600 photos of my kids and grandkids on that frame, so I was going to do that. Gulzhan came back and said (even though it's out of warranty) they were going to replace it for free. he also offered to help me reload all the photos onto the new frame. It would be wonderful if all companies treated their customers so well.

Great Customer Service - above and beyond my expectations. Aura Frames really cares about their customers.

Easy to contact for support
Quick response
Very detailed instructions to follow
Gave a few options
Excellent follow up to makes sure everything was correct
Love my Aura frame. Wouldn’t want to live without one…seriously

Aura has the best customer service of any company I have dealt with in recent years. I emailed them and Paul answered me immediately. He resolved my problem, sent me a new wire and my frame worked. Unfortunately, the problem arose again and Paul has now issued an email to me to pick a new frame. This is unbelievable customer service.

I had an issue with my frame and went right to the Support articles. When those suggestions did not work, I emailed Customer Care. I received a VERY quick response with very clear instructions for next steps. I actually had to email several times and each time the response was very prompt, kind and detailed. Since my issue could not be resolved, I was offered a new frame...even though I was out of warranty. Who does that??? BEST customer service for a prodcut I absolutely love!

Prompt response to my email when i needed assistance with a problem. Easy to follow steps to correct the problem and quick followup to make sure my concerns were addressed!