My experience has been a nightmare. Products have been sent that I haven’t ordered. I have asked for a subscription to be canceled. I’m still getting emails about orders that I did not place now I’m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was very easy since my info was saved from before. I like the feel of it on my skin, but it is a bit greasy at first. It seems to help my mild arthritus.
I did not sign up for your subscriptions. I am 83 years old. I retired from the Air Force after 50 consecutive years of civilian service. I had breast surgery on Feb 18 and a second Mar 24. During th... See more
Company replied
I use the FRANKENSENSE for my arthretic knees. It seems to be helping!
Company replied
Company details
- #76 of 80 best companies in Fitness and Nutrition Service
- #20 of 20 best companies in Herb Shop
- #6 of 6 best companies in Toiletries Store
Written by the company
AuraNaturals is a wellness brand focused on helping people support their health, vitality, and everyday well-being through nature inspired solutions. The brand specializes in essential oils and related products designed to promote physical comfort, emotional balance, and overall self care at every stage of life. Rooted in the belief that nature offers powerful restorative benefits, AuraNaturals develops products using carefully selected botanical ingredients. The company emphasizes purity, quality standards, and sustainable sourcing practices to preserve the effectiveness of natural extracts while respecting the environment. With years of experience in aromatherapy and natural wellness, AuraNaturals aims to create products that support relaxation, skincare, energy, and holistic well-being. The brand also contributes a portion of its proceeds to initiatives focused on environmental care and social well-being, reflecting its broader commitment to responsible business practices. AuraNaturals continues to grow its community of customers interested in natural self care, combining traditional wellness inspiration with modern quality standards to deliver accessible, nature based solutions for everyday life.
Contact info
2.7
Poor
30 reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NIGHTMARE
My experience has been a nightmare. Products have been sent that I haven’t ordered. I have asked for a subscription to be canceled. I’m still getting emails about orders that I did not place now I’m trying to contact somebody about returning an order exactly what to do. It’s been a nightmare.
April 8, 2026
Reply from AuraNaturals
Hello Joanne,
Thank you for sharing your feedback.
We take customer concerns seriously and aim to ensure all orders and account settings reflect user preferences accurately. Your case has been noted and passed to the responsible team for review.
After reviewing your account, we can confirm that your situation has already been addressed. If anything remains unclear or requires further support, please reach out to our support team so we can assist you promptly.
Kind regards,
Joselyn from AuraNaturals
It doesn’t work for me please cancel my…
It doesn’t work for me please cancel my subscription
April 8, 2026
Reply from AuraNaturals
Hi Timothy,
Thank you for your feedback.
We take concerns regarding product performance seriously. An agent has been assigned to your case.
We appreciate the opportunity to support you further.
Kind regards,
Joselyn from AuraNaturals
I did not sign up for your…
I did not sign up for your subscriptions. I am 83 years old. I retired from the Air Force after 50 consecutive years of civilian service. I had breast surgery on Feb 18 and a second Mar 24. During this time, my sister-in-law encouraged me to get frankincense which I did but now regret it. I do not have the energy to deal with these types of issues. I believe that you use deceptive ways to get subscriptions. I will return the 2 bottles and request my money back.
April 7, 2026
Reply from AuraNaturals
Hello Mary,
Thank you for your feedback and for sharing your experience. We value your time and understand the importance of a straightforward process.
We take concerns about subscriptions seriously and aim to ensure everything is clear and transparent. Your case has been escalated, and an agent is reviewing it to help process your return and refund promptly.
Kind regards,
Joselyn from AuraNaturals
I do not want to subscribe to this…
I do not want to subscribe to this product. Please cancel subscription. Thank you.
April 7, 2026
Reply from AuraNaturals
Hello Gloria,
Thank you for sharing your request.
We have assigned an agent to review your case and ensure your subscription is canceled promptly. Your experience is important to us, and we are committed to making this process smooth and straightforward.
Kind regards,
Joselyn from AuraNaturals
I ordered ONE jar of balm to TRY
I ordered ONE jar of balm to TRY. Please stop sending me one a month! This is very sneaky. I do not want ay more.
April 6, 2026
Reply from AuraNaturals
Hi Del,
Thank you for your feedback.
Your experience regarding the recurring orders is important to us. We have assigned a dedicated agent to review your case and ensure that the shipments are stopped.
Our team is eager to support you and reach a resolution as quickly as possible.
Kind regards,
Joselyn from AuraNaturals
After using a full jar on my knee I…
After using a full jar on my knee I found no difference in pain or range of motion. I have canceled my future orders.
April 3, 2026
Reply from AuraNaturals
Hello Melind,
Thank you for sharing your experience.
Providing transparency and confidence during every step of the purchasing process is very important to us. We take concerns like yours seriously and do not engage in deceptive practices.
Upon reviewing your order, we can confirm that all charges have been refunded in full.
Our support team is available if you need any further assistance regarding this case.
Best regards,
Joselyn from AuraNaturals
Wasn't any good didn't feel any relief…
Wasn't any good didn't feel any relief and you changing 38.00 for no good stuff so please stop sending me that stuff and I'm calling my bank to stop future withdrawal from my account
March 22, 2026
Reply from AuraNaturals
Hi Clarence,
Thank you for providing your feedback.
Your concern regarding the product effectiveness and recurring charge is important to us. An agent has been assigned to review your case.
We are eager to work with you to address this situation and provide a satisfactory resolution.
Kind regards,
Joselyn from AuraNaturals
I had emailed to cancel my order last…
I had emailed to cancel my order last month as was billed and shipped another order this month! Have requested a credit be issued back to me immediately.
March 30, 2026
Reply from AuraNaturals
Hi Beth,
We appreciate you bringing this to our attention. Your case has been escalated to a dedicated agent who will review your case.
All return and refund requests are processed according to our policy, and our team is committed to resolving your case as efficiently as possible.
Kind regards,
Joselyn from AuraNaturals
not good at all
March 30, 2026
I never asked for a monthly order
I never asked for a monthly order. You have sent me 3 deliveries I did not authorize. My credit card company has credited me all 3 times. I spoke to a representative from your company and was assured you would close my account. This did not happen.
February 4, 2026
Unprompted review
Reply from AuraNaturals
Hello Lawrence,
We appreciate you bringing this to our attention. Repeated charges and deliveries are taken seriously and reviewed carefully.
Orders are only processed after checkout confirmation. To address your case, it has been escalated to our support team, and an agent will review your account and assist with the appropriate next steps.
Kind regards,
Joselyn from AuraNaturals
I did not want to go on monthly and it…
I did not want to go on monthly and it seems that zi am. I want to return delivery that is coming cancel monthly and get a refund
Virginia Poyer
March 28, 2026
Reply from AuraNaturals
Hello Virginia,
Ensuring a clear and reliable ordering process is a priority, and feedback like yours is taken seriously.
Your case regarding the subscription and refund request has been escalated to a dedicated agent who is now reviewing it and will assist you further.
Kind regards,
Joselyn from AuraNaturals
Quick a nd easy purchase It was very easy since my info was securely saved from last time. A few clicks and i was done.saved
It was very easy since my info was saved from before. I like the feel of it on my skin, but it is a bit greasy at first. It seems to help my mild arthritus.
March 28, 2026
I didn’t order
I didn’t order , I was only looking because it said 85 % discount. I never agreed on ordering.
I think your business is abusive I refused your membership and you guys still sent me one more product. If you guys do that again I will file a complaint with consumer affairs.
March 20, 2026
Reply from AuraNaturals
Hello Lucina,
We continuously review customer feedback to improve our processes and ensure transparency at every stage of the purchasing journey.
We take concerns like yours very seriously and aim to provide a clear and reliable experience. Your case has been escalated to a dedicated agent who is now reviewing it to assist you further.
Kind regards,
Joselyn from AuraNaturals
I was charged for a delivery I did not…
I was charged for a delivery I did not need- I never got an email asking me if I had a need to reschedule my delivery
Not acceptable!
March 27, 2026
Reply from AuraNaturals
Hello Laura,
Thank you for sharing your feedback.
Customer input is carefully reviewed to improve communication around deliveries and ensure expectations are clearly set throughout the process.
An agent has been assigned to your case to review your concern in detail and assist you further.
Best regards,
Joselyn from AuraNaturals
CANCEL MY SUBSCRIPTION
I sent you an email to cancel my subscription that I did not realize I signed up for. I have not used your product from the first shipment and do not think I will use the product in the future.
Please cancel my subscription and cancel the shipment. I can return the first shipment and plan to return the second shipment.
March 23, 2026
Reply from AuraNaturals
Hello Kay,
Thank you for bringing this to our attention. We understand your concern regarding the subscription and shipments.
An agent has been assigned to contact you for your case to ensure both the cancellation and returns are handled promptly.
Please check your inbox for further instructions.
Warm wishes,
Joselyn from AuraNaturals
Reply from AuraNaturals
Hello Jimmy,
Thank you for the five stars! We're glad it you found the ordering process quick and easy.
Let us know in case you have any questions.
Best regards,
Joselyn from AuraNaturals
Does not work for me
Does not work for me. Please stop sending your order to me immediately!
3/21/2026
March 21, 2026
Reply from AuraNaturals
Hello Alicia,
Thank you for sharing your experience. We're saddened to hear that AuraNaturals didn't meet your expectations.
We see our team has already provided a couple options for you to explore. To make sure this is resolved promptly, we've assigned an agent to your case.
Please keep an eye on your inbox for further communication.
Warm wishes,
Joselyn from AuraNaturals
I canceled this order. Several times and still billed…
I canceled this order and still billed for the item.
No where in the information are you informed you are signing up for auto shipment. You must receive at least 2. After the 2nd shipment I canceled my order. They still shipped out a third item. When I advised I canceled my order they came back with we we ill give you 10% off the order. I said no I canceled this order. They continued with multiply emails increasing the percent off, up to 50%.
Not until I advised I would contact BBB did they stop the emails.
I hope this account is really canceled!
March 20, 2026
Reply from AuraNaturals
Hello Sara,
Thank you for reaching out. AuraNaturals subscription program is designed to provide convenience, though we understand it may not have aligned with your expectations.
For transparency, we want to note that subscription details are clearly indicated at checkout, and all orders are managed in accordance with our policy, including cancellations.
Our email communications are intended to offer flexible options and assist with any questions. That said, we have reviewed your case and can confirm that your subscription has been successfully cancelled.
If you have any further questions, please don’t hesitate to let us know.
Best regards,
Joselyn from AuraNaturals
I use the FRANKENSENSE for my arthretic…
I use the FRANKENSENSE for my arthretic knees. It seems to be helping!
March 20, 2026
Reply from AuraNaturals
Hello Denise,
Thank you for the review. We're thrilled to hear Frankincense is working well for you!
If you ever need our support regarding any questions you may have, please don't hesitate to let us know.
Warm wishes,
Joselyn from AuraNaturals
I have cancelled my initial order 3…
I have cancelled my initial order 3 times, yet they continue to send it monthly and charge me! I continue to request a refund, and they continue to ignore my request instead offering a discount - ON PRODUCT I NEVER ORDERED! This is clearly a business scam decision as others have complained similarly. Avoid these crooks!
March 17, 2026
Unprompted review
Reply from AuraNaturals
Hello Beth,
Thank you for bringing this up.
We want to check what happened. As we couldn't locate your order based on this review alone, we've sent you a request through TrustPilot for extra details.
Please check your inbox at your earliest convenience.
Best regards,
Joselyn from AuraNaturals
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.