Do I need or can I afford a tennis bracelet right now? No! But Yolo. After I ordered my emerald one, I got an add for an ombre one, which is why I'd initially been looking for. I sent an email to cust... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue regarding my recent order I placed. I reached out to customer service and Jessah responded to my request very quickly and made everything right. So the earrings I fell in love with ar... See more
Company replied
Kimberley resolved an embarrassing issue for me. I ordered a made to order ring and picked the wrong address when I ordered it. I just caught the error and Kimberly resolved it. I had wanted to send t... See more
Company replied
I’ve ordered a few times and the quality of jewellery has been fantastic. A company is truly defined though by how they respond when things go awry though. The customer service team is exceptional. Th... See more
Company replied
Company details
- #42 of 58 best companies in Jewelry Designer
- #112 of 155 best companies in Jewelry Store
Written by the company
Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Contact info
New York, United States
- care@auratenewyork.com
- auratenewyork.com
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Aurate New York
Hi Janina,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
I ordered one of those mystery boxes…
I ordered one of those mystery boxes earrings were broken - I emailed and was told too bad so sad - I love buying thing but this place I wouldn't recommend
December 30, 2025
Reply from Aurate New York
Hi Jody,
Thank you for taking the time to share your experience, and I’m so sorry to hear about what happened.
We understand how disappointing it must have been and feel unsupported; that’s certainly not the experience we want for our customers. Your feedback is important to us, and we’ll be sharing it with our team.
We truly appreciate you bringing this to our attention.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Riley,
Thank you for sharing your experience! We’re glad to hear that our team was able to respond quickly and assist you with modifying your order.
We truly appreciate your feedback!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Love this company and customer service!!
April 8, 2026
Reply from Aurate New York
Hi Tara,
Thank you so much for your kind words! We’re thrilled to hear that you love our company and the service we provide.
Your support means the world to us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Debra,
Thank you for your feedback! We’re glad to hear that our team was able to respond promptly.
We truly appreciate you taking the time to share your experience!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Zeynep,
Thank you for taking the time to share your experience! We’re so glad to hear that our team was able to assist you quickly and efficiently with the pricing issue.
It’s always our goal to provide helpful and timely support, and your feedback reassures us that we’re doing just that. We truly appreciate your kind words and your continued support!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Cyd,
Thank you for your feedback! We’re glad to hear that our team was able to respond to your inquiry promptly.
Your kind words mean a lot to us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Concerns addressed quickly
My concerns were addressed quickly and kindly. I was unsure if my earrings would arrive in time for my wedding. I was assured they would and even got the anticipated shipping date.
April 4, 2026
Reply from Aurate New York
Hi Gabrielle,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to address your concerns quickly.
We’re so glad your earrings arrived in time for your special day; congratulations on your wedding!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Shruti,
Thank you so much for your kind words! We’re glad to hear that our support team was able to assist you quickly and effectively.
Your feedback means a lot to us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Very helpful
Jessah was very helpful and kind and resolved eh issue quickly. Appreciate the customer service and will continue to purchase from Aurate :)
April 3, 2026
Reply from Aurate New York
Hi Aditi,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to assist you so promptly and kindly.
We truly appreciate your support and are so glad to hear you’ll continue to shop with us. Your kind words mean a lot to our team!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
What great customer service
What great customer service. My salesperson was just fantastic. So responsive, organized and pleasant. You are lucky to have her
April 2, 2026
Reply from Aurate New York
Hi Karen,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with our team was so positive, and we’ll be sure to pass along your kind words; they’ll be so happy to hear this.
We truly appreciate your support and are grateful to have customers like you!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Grateful. Love Aurate even more now!
I was so grateful to learn Aurate has a repair service and .. the team was so helpful in getting back to me right away and explaining how to use and ship back. Plus, it was all very easy to do! Complete with a shipping label. Thank you!
April 2, 2026
Reply from Aurate New York
Hi,
Thank you so much for your kind words; we truly appreciate you taking the time to share your experience!
We’re so glad to hear that the repair process was smooth and easy for you and that our team was able to assist you every step of the way. It means a lot to know that everything, from the instructions to the shipping label, made the experience seamless.
Thank you again for your support!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Did NOT provide any useful information…
I placed my first order on 3/26 and did not receive any status updates until 3/31! And that's only because I sent them an email asking for status, which, by the way, took them 3 days to respond to! When I finally got a response, the agent did NOT provide any useful information whatsoever! Basically, all they said is that they'll look into it! USELESS!
March 31, 2026
Reply from Aurate New York
Hi Miri,
Thank you for sharing your experience with us. We’re truly sorry to hear about the delay in updates and the frustration this caused; it’s absolutely not the experience we want for our customers.
We also understand how disappointing it must have felt to not receive a timely or helpful response when you reached out, and we sincerely apologize for that. Your feedback is important to us, and we’ll be sure to share it with our team as we continue working to improve both our response times and the quality of support we provide.
We appreciate you bringing this to our attention.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Good, not great
So, ultimately the customer service was good, but when I reached out initially and just wanted to exchange a 7 inch bracelet for a 6 inch, I got a Pat answer from someone saying that it was outside your 15 day window. If the person would’ve read what I wanted and processed what I was asking for, it would’ve been a five star experience. I love your products, but was a little disappointed in that initial response.
March 30, 2026
Reply from Aurate New York
Hi Ellie,
Thank you so much for your feedback; we truly appreciate you taking the time to share your experience.
I’m really glad to hear that our team was able to assist you overall, but I’m sorry for the initial confusion and that your request wasn’t fully understood right away. That’s certainly not the experience we aim to provide, and your feedback is incredibly helpful in making sure we continue to improve.
We’re so happy to hear that you love our products, and we truly appreciate your understanding.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Great designs and customer service
Love this brand, it's designs and its excellent customer service!
March 31, 2026
Reply from Aurate New York
Hi Vasudha,
Thank you so much for your kind words! We’re thrilled to hear that you love our designs and had a great experience with our team. Your support means the world to us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Mark,
Thank you so much for your kind feedback! We’re glad to hear that our team was able to assist you quickly. We truly appreciate your support and look forward to helping you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Naima,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
📬 Shitty delivery service 🖕USPS 👎
I'm still waiting to receive my item sadly to say. It was supposed to arrive today 03/28/2026 but sadly to say you all use USPS which is the worst 😞 way to send ppl their items FEDEX/ UPS would never take as long as USPS shitty delivery service. They don't deliver mail on Sunday so that's out of the question. Now I'm stuck hoping and praying that it comes Monday. Bottom line get a better delivery service cause USPS suck and that's why I'm giving you guys no stars 😤🖕👎 I'm pissed 😡😡😡😡😡
March 28, 2026
Reply from Aurate New York
Hi Lawand,
Thank you for your feedback, and I’m truly sorry to hear about the delay with your delivery. We completely understand how frustrating this situation must be, especially when you were expecting your item sooner. We appreciate you bringing this to our attention.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Amazing customer service and very quick…
Amazing customer service and very quick to respond.
March 28, 2026
Reply from Aurate New York
Hi Matt,
Thank you so much for your kind words! We’re thrilled to hear that our team was able to assist you quickly and provide a positive experience. Your feedback means a lot to us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Great company
This company is great. Their customer service responds in a timely manner and excellent way. I’m very satisfied.
March 26, 2026
Reply from Aurate New York
Hi Claudia,
We’re thrilled to hear that you had a great experience with us! Our team strives to provide timely and attentive support, and we’re so glad it made a difference. Thank you for sharing your feedback; we truly appreciate it!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
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