I got a very prompt response when I enquired about replacing an earring I had lost. Unfortunately one wasn’t available but I went with a recommendation for a pair with same setting in a slightly diffe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What an amazing company. I ordered a fingerprint pendant for my partner after our son was born two years ago. His fingerprint wasn’t fully developed at the time so they sent the pendant with letter en... See more
Company replied
The bracelet was lovely albeit a little tight on my wife's wrist. I contacted Auree and they immediately offered to extend it and once they received it they then did the work and the bracelet was... See more
Bought two pairs of stud earring - lapis and turquoise, seem solid and durable v nice on but early days yet, hope the backs don’t become loose. Order despatched v quickly
Company details
About Auree Jewellery
Written by the company
Founded over a decade ago by Amelia, Auree was born from a simple belief: beautiful jewellery shouldn’t be hidden away for special occasions, it should be part of your everyday story.
All our pieces are made with the highest quality solid Gold, Sterling Silver, Gold Vermeil, and natural gemstones. Made in small workshops all over the world, each piece holds a story. Our jewellery is not for keeping hidden away in a box but to wear, enjoy and love.
At Auree, we’re not just making jewellery—we’re creating the pieces that will accompany your greatest moments, your ordinary days, and everything in between. Because the most beautiful jewellery isn’t the kind you save for someday; it’s the kind you wear today.
You'll find us regularly appearing in Sunday Times Style, Mail on Sunday YOU, ES Magazine, Harper’s Bazaar, InStyle and Grazia. And you know they know.
All orders are beautifully gift wrapped, and offer a variety of delivery options including FREE UK delivery for orders over £75 plus, guarantee next day services too.
To just like your Auree jewellery is not enough for us, we want you to LOVE it. So if you wish you’d chosen something different, we are always happy to exchange or refund (see our returns page for more details).
If you have any queries about our range of jewellery, give us a call, speak to us on Live Chat or send us an email. We're here Monday to Friday 9am to 5.30pm and you'll get a speedy answer during office hours, or the next working morning if you email us in the evening or at a weekend.
Free Five Year Guarantee
We are confident of our quality
We are proud to offer a free five year guarantee for all our customers.
We want you to wear your jewellery every day. Our pieces should be the perfect partner; built to deal with the daily grind and travel through life with you. We use premium materials chosen to be beautiful and resilient, to ensure they are made to last.
We stand by our quality promise, which is why every piece of Auree Jewellery is guaranteed for five years from the date of purchase.
If our design lets you down, the gold vermeil plating needs a little pick-me-up or something completely unexpected happens to your jewellery we will fix or replace it completely free of charge. Even if your jewellery was bought as a gift, or purchased from one of our lovely stockists. We’ve got you covered, no questions asked, and that’s our promise to you. See more details on our FAQ page.
Contact info
ARC Club, SW18 4HA, London, United Kingdom
- 0207 993 5548
- contact@aureejewellery.com
- aureejewellery.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Auree Jewellery
Thank you. Auree x
Great after sales service
One of the posts on my earrings broke unexpectedly. Auree were brilliant in their after sales service. I sent the earrings back, unfortunately it could not be repaired so I was offered a replacement. Really pleased.
June 23, 2025
Unprompted review
Reply from Auree Jewellery
So glad we were able to help. All our jewellery is coved by our five year guarantee so if there's ever a problem we're here to help. Hope you are enjoying wearing your earrings once again. Best Auree
What a customer service
Bought russian style ring as pressies for my missus. It was size too big. Emailed customer service asking for return and exchange for size smaller. They were happy to assist and I returned ring. New one arrived pretty much immediately. I really appreciate your help guys!
June 9, 2025
Reply from Auree Jewellery
Very happy to have helped and so pleased the ring has been well received! Auree x
Reply from Auree Jewellery
We're thrilled to hear you enjoyed shopping with us and are enjoying your earrings! Auree x
Another beautiful piece of jewellery
Another beautiful piece of jewellery! And fast delivery!
June 12, 2025
Reply from Auree Jewellery
Thank you so much and we're so pleased you love your jewellery! Auree x
As always an excellent service from…
As always an excellent service from start to finish.
June 12, 2025
Reply from Auree Jewellery
Thank you so much! Auree x
My St Ives earrings were stunning
My St Ives earrings were stunning! I love them and on a previous product that I needed a refund, Catherine on the phone was very prompt and professional. I am happy and I give them in overall 10 out of 10!!
Despina
June 11, 2025
Reply from Auree Jewellery
Very happy to have been able to help and find you some earrings that you love. Auree x
Beautiful things!
Beautiful things and beautifully packaged. Quickly delivered. Hope they keep up the watches too!
June 9, 2025
Reply from Auree Jewellery
Note re the watches and we're so pleased you are happy with your order! Auree x
Reply from Auree Jewellery
Thanks so much for your review. Auree x
Another beautiful piece of jewellery to…
Another beautiful piece of jewellery to add to my collection from Auree. As usual, brilliant service, very fast delivery, beautifully packaged and always quick to respond to any queries. A very happy customer!
April 24, 2025
Reply from Auree Jewellery
We're so pleased to hear how much you like your Auree pieces and thank you for your review! x
Beautiful jewellery and an excellent…
Beautiful jewellery and an excellent personalised service.
May 17, 2025
Unprompted review
Reply from Auree Jewellery
Thank you so much! Auree x
Amazing pair of earrings. ✨️
I bought a simple but so beautiful pair of earrings from AUREE, about one month ago! They came fast and in a nice package, every detail made the experience special, overall.
Since they arrived I were them every day,(I took them off at sleep and in the shower). I have to say that when I placed the order I was a bit worried because normally all the earrings are painful in my ears, but it wasn't the case with those frum AUREE.
I truly recommend taking a look on their website.
My experience was amazing overall.
April 22, 2025
Reply from Auree Jewellery
We're so pleased the earrings are a success and thank you for your review! Auree x
Beautiful earrings
Beautiful earrings! Exactly what I was looking for and lovely packaging. Delivery was next day!! Sooo happy! Would highly recommend
April 25, 2025
Reply from Auree Jewellery
Thrilled to hear that you love your earrings Tracy! Thanks so much for your kind words. Auree x
Very helpful and friendly response by…
Very helpful and friendly response by phone to a query about delivery time and the necklace is gorgeous! Beautifully packaged and arrived the next - thank you so much!
April 24, 2025
Reply from Auree Jewellery
Hi Nicola, thanks so much for your review - it's so lovely to hear that you enjoyed shopping with us and are happy with your jewellery. Auree x
I wasn't sure what size ring to order…
I wasn't sure what size ring to order so emailed a request on a Sunday for a ring sizer. It came within a few days with an information leaflet about Russian wedding rings. I was particularly interested in the width of each ring.
I placed the order and it arrived quicker than I'd expected. The ordering process was very straightforward and I was able to track the delivery.
The ring is beautiful, so well made and even came with a silver cleaning cloth (nice touch).
A very very happy customer.
Thank you!
April 7, 2025
Reply from Auree Jewellery
We're so pleased to have been able to help and thrilled to hear you find something you love! Auree x
The order arrived quickly.
The order arrived quickly, and I was delighted with it . The moonstone has lovely colours going through it.
April 16, 2025
Reply from Auree Jewellery
Thank you so much for your review Susan! Moonstone is one of our favourites too! Auree x
Reply from Auree Jewellery
So pleased you enjoyed shopping with us! Auree x
Silver Pendant
The item arrived on time and was well packed, however, I was disappointed with the size of the stone in the pendant, the illustration on your site made it look much larger. My Granddaughter chose it for her 30th birthday I only hope she is not disappointed when she opens the box.
April 8, 2025
Reply from Auree Jewellery
Thank you so much for your review and we're sorry to hear the pendant wasn't quite what you were expecting. We do hope your granddaughter loves it but if not please don't hesitate to contact us so we can help her choose something else if needed. Auree x
Great service and product
Delivery good but the product wasn’t quite what was pictured with the length but this was quickly resolved. Amazing customer service
March 31, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.