Absolutely awful, just wanted to try it once to see. Automatically enrolled into a subscription I didn't ask for . Had to figure out how to cancel. The product doesn't work at all it smells bad, won... See more
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I had a adverse reaction to this product. It did not remove the hair, and it burned my skin, causing bleeding and blisters. It smelled bad. I have tried to go down the official channels but the... See more
Company replied
The absolute worst customer service I have ever experienced! I ordered the trilogy set in April and it is July and I still haven’t received my order. I have sent multiple emails to customer service... See more
Does not work, didn’t even take off my thin baby light hairs. Instead it just made my skin go red. I did the test behind the ear like it suggested and had no reaction but when using it on my chin it c... See more
Company details
Written by the company
Boosting Confidence With Hair Removal Essentials ✨
Contact info
Unit A, 82 James Carter Road, IP28 7DE, Suffolk, United Kingdom
- support@aurlux.co
- aurlux.co
Breach of guidelines
AVOID AVOID AVOID - SCAMMERS
Would give zero stars if possible - wish I had looked at these reviews before signing up but was taken in by their sponsored ads on social media promoting this game changer for PCOS sufferers.
Product doesn't work and when you try to cancel the link to manage your subscriptions never appears. Despite MULTIPLE emails to support I've either had no response or one that wasn't helpful. I have contacted my bank and am now pursuing a complaint with trading standards but will continue to email until I get confirmation it's been cancelled and how to return the latest product which is 'on the way' despite my request for the subscription to be cancelled last month.
January 15, 2026
Unprompted review
Reply from Aurlux
Hi Emily,
We’re very sorry to hear about your experience and understand your frustration. This is not the level of service we want for our customers. Please contact us directly at support@aurlux.co with your order details so we can ensure your subscription is fully canceled, provide instructions for returning any unwanted products, and address any unintended charges. We’re committed to resolving this for you as quickly as possible.
Kind regards,
The Aurlux Team
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This company is the biggest SCAM
This company is the biggest SCAM, a company that plays dumb when you're trying to contact them, a company that puts you on a subscription when you never asked for it, a company that won't allow you to cancel subscription when you email them over 100 times, at the end of the day this company is the BIGGEST FAKEST COMPANY YOU WILL EVER COME ACROSS, if your stuck on a subscription, don't kill yourself trying to contact these fools, just go to your bank to deal with it cause this company will never contact you back so good luck to everyone 👍🏾🙏🏾
January 1, 2026
Unprompted review
Reply from Aurlux
Hi Maxine,
We’re very sorry to hear about your experience and understand how frustrating this must be. This is not the level of service we aim to provide. Please reach out directly to support@aurlux.co with your order details so we can resolve your subscription issue and ensure any unintended charges are addressed immediately.
Kind regards,
The Aurlux Team
Beginning to think this is a huge scam…
Beginning to think this is a huge scam based on other experiences too. I tried to cancel my subscription, never got a link to my profile, emailed and did get a response saying they have suspended my subscription but two more orders have gone through and several emails to cancel I now never heard back.
Don’t trust them.
January 15, 2026
Unprompted review
Reply from Aurlux
Hi Tara,
We’re very sorry to hear about your experience and understand your frustration. This is not the experience we want for our customers. Please contact us directly at support@aurlux.co with your order details so we can investigate immediately and make sure your subscription is fully canceled and any unintended charges are resolved.
Kind regards,
The Aurlux Team
I’d give zero stars if possible
I’d give zero stars if possible. So far it’s been impossible to cancel my subscription, which I didn’t realize I had until after ordering. No one from customer service has reached out to me. The product did not work as advertised, or at all honestly. They must be paying for positive reviews because this is one of the worst companies for product and customer service I’ve ever dealt with. I suppose I’ll have to try to find a way to dispute the charge and the last shipment that has been sent as of today, even though I’ve followed all instructions to try to cancel. I hope more people see this review and know to be wary of this company!
January 14, 2026
Unprompted review
Reply from Aurlux
Hi Sara,
We’re very sorry to hear about the frustration and difficulties you experienced with both your subscription and our product. This is certainly not the experience we want for our customers, and we sincerely apologize for the stress this has caused.
Please rest assured that your subscription has now been fully canceled, and no further charges or shipments will occur. If you have any remaining concerns or questions, our support team is available to assist and can be reached directly at support@aurlux.co.
We also appreciate your feedback regarding the product, as it helps us improve both our formulations and customer service.
Kind regards,
The Aurlux Team
Bought Aurlux as gift for daughter
Bought Aurlux as gift for daughter. Then I rcd 2nd charge for next item being posted mthly sub! Oh no, my daughter doesn’t live with me. Customer services true to their word, were 1st class, offered full refund, or 50% if I kept item, plus they would cancel subscription so not to happen again. Fantastic service. No scam, just pure professional business. Thank you.
December 29, 2025
Unprompted review
Reply from Aurlux
Hi M-a Thomson,
Thank you so much for sharing your experience! We’re delighted to hear that our team could resolve the situation quickly and professionally, and that you felt supported throughout. Your kind words mean a lot to us and motivate our team to keep providing excellent service. ✨
Kind regards,
The Aurlux Team
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I was very disappointed
I was very disappointed. Women with hormone issues have course hair growth.
This product may work on baby fine hairs but definitely not on my course black hair.
I compare this product to Neet hair removal. Save your money gals
January 13, 2026
Unprompted review
Reply from Aurlux
Hi Nancy,
We’re very sorry to hear that our product didn’t meet your expectations. We understand how frustrating it can be to manage coarse hair, especially with hormonal changes, and we appreciate your honest feedback.
We continuously strive to improve our formulations and provide clear guidance on what our products are best suited for. Your input helps us ensure we set accurate expectations for all customers.
If there’s anything we can do to assist you further, please reach out to our support team at support@aurlux.co.
Kind regards,
The Aurlux Team
Aurlux is either fraudulent or the most incompetently run company on earth
This company is shady and the product doesn't work. I noticed in time that they were trying to sign me up for a subscription without me noticing and was able to cancel it, but that doesn't seem to be the case for most people and I'm already expecting recurrent charges based on others' experiences.
Customer service is non-existent. The website says they respond to emails in 24 hours and have a 60-day guarantee, but neither of those is true. There is no customer service number, only an email that no one ever checks, apparently. There's a special place in hell for companies like this that take advantage of vulnerable populations.
UPDATE: After 4 weeks of emails, I have received a partial refund (because my original purchase was a buy one, get one free, they only refunded half of the item I paid for. Just another shady business practice). Judging from other reviews, I was lucky to even get that much resolution.
December 26, 2025
Unprompted review
Reply from Aurlux
Hi DD,
We’re very sorry to hear about your experience and the frustration caused by both the subscription process and your product order. We understand how upsetting this must have been, and this is certainly not the experience we aim to provide.
We want to clarify that all customers are eligible for our 60-day guarantee, and we take complaints seriously. We’re glad that your refund has now been processed, and we sincerely apologize for any confusion regarding promotions or partial refunds.
Your feedback is extremely valuable, as it helps us improve our processes, communication, and service. If you have any remaining concerns or questions, please reach out directly to our support team at support@aurlux.co and we are here to assist.
Kind regards,
The Aurlux Team
I wish I could give this company a BIG…
I wish I could give this company a BIG FAT ZERO STAR!!
Don’t buy cause you can’t cancel subscription. I tried to cancel my subscription for the last few days and now they are wanting an email to log in to manage your subscription. I would do my email and they would never send me a link.
All I want is my subscription to be cancelled for good so I don’t get charged. They don’t even care about the costumers they only care about the money. SO DON’T BUY!!!
I WANT MY SUBSCRIPTION CANCELLED NOW!!!!
January 13, 2026
Unprompted review
Reply from Aurlux
Hi Shawndra,
We’re very sorry for the frustration and stress caused by the difficulties in canceling your subscription. This is certainly not the experience we aim to provide, and we sincerely apologize for any delays in communication.
Please rest assured that your subscription has now been fully canceled, and no further charges will occur. If you have any remaining concerns or questions, our support team is here to help and can be reached directly at support@aurlux.co.
We appreciate your feedback, as it helps us improve our subscription process and customer service.
Kind regards,
The Aurlux Team
I have tried multiple times to cancel…
I have tried multiple times to cancel upcoming subscription...no email link is ever sent... can't get a hold of anyone...now supposedly another shipment is coming and still can't get a hold of anyone...bad customer service
January 12, 2026
Unprompted review
Reply from Aurlux
Hi Rhonda,
We’re very sorry to hear about the frustration caused by the difficulties in canceling your subscription. This is certainly not the experience we aim to provide, and we sincerely apologize for the delays and lack of timely communication.
Please rest assured that your subscription has now been fully canceled, and no further charges or shipments will occur. If you have any remaining concerns, our support team is here to help and can be reached directly at support@aurlux.co.
Thank you for your feedback—it helps us improve our processes and customer service.
Kind regards,
The Aurlux Team
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Unhappy customer!
I’ve been sending them emails for the past couple of months trying to cancel my subscription as this product didn’t work & I’m not happy with it at all. They answer some of my emails but won’t cancel it for me as the products keep being sent to me. I didn’t realize when I first ordered it that I was going to be locked in to a subscription that just keeps coming. I just want it canceled & it’s not happening!! I’m so frustrated & angry with this company.
November 17, 2025
Unprompted review
Reply from Aurlux
Hi Susie,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we truly apologize for any confusion or inconvenience caused.
We’d like to resolve this immediately. Please contact us directly at Support@aurlux.co with your subscription details, and we’ll ensure your subscription is canceled right away and any future charges are stopped. Your satisfaction is very important to us, and we want to make this right.
Thank you for your patience and for giving us the opportunity to address this.
Kind regards,
The Aurlux Team
Awful company
Awful company. Cannot cancel subscription that they automatically sign you up for! I have tried to cancel since 3rd december. They bombard you with junk emails but dont reply when you want to cancel. Cream doesn't work. DO NOT BUY
January 11, 2026
Unprompted review
Reply from Aurlux
Hi Miss Oliver,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience with your subscription and the cream.
Please contact us directly at Support@aurlux.co with your subscription details, and we will cancel your subscription immediately and review any recent charges for a refund if applicable. Your satisfaction is very important to us, and we want to make this right.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Appalling
Appalling, it’s got to be a scam. You attempt to cancel and they don’t respond and they continually take money out of my account. It’s supposed to be a money back guarantee but it doesn’t exist. I’ve emailed a number of times but after the first response I have had no firther emails from this company. DO NOT USE THEM
January 11, 2026
Unprompted review
Reply from Aurlux
Hi Kelly,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience with your subscription and the communication delays.
Please contact us directly at Support@aurlux.co with your order and subscription details. We will cancel your subscription immediately and review any recent charges to ensure a refund if applicable. We truly want to make this right and restore your confidence in our company.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Expensive, stinky, not worth your money
Expensive, smelly and does not do a great job. I bought for myself and sister to try. It works just like any other hair removal cream and smells as well. Results last a day or two as it does not get all of the hair it just melts the on top. I’ve used it three times now and it’s not good. I still have heaps of product because I got caught in an auto subscription. So I purchased four packet to give it a go and now have more being sent to me :( was hard to cancel as well.
January 11, 2026
Unprompted review
Reply from Aurlux
Hi Katie,
We’re very sorry to hear about your experience and completely understand your frustration. Your feedback is important to us, and we sincerely apologize for any inconvenience caused by the product or the subscription.
Please contact us directly at Support@aurlux.co with your order details, and we will assist you immediately with canceling your subscription and discuss a resolution regarding your purchase. We want to make this right and ensure you’re fully supported.
Kind regards,
The Aurlux Team
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Worst company and customer service I…
Worst company and customer service I have ever dealt with. Have yet to even receive the first product I ordered over a month ago, cannot get any response from multiple emails sent wanting a refund, and just got charged for a second product when I’ve yet to receive the first product!!! Still no response from any customer service emails. No number available to call and speak with anyone. Don’t ever do business with this company
January 10, 2026
Unprompted review
Reply from Aurlux
Hi Erin,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the delays and lack of communication.
Please contact us directly at Support@aurlux.co with your order details, and we will prioritize resolving this immediately—ensuring your orders and any necessary refunds are properly addressed. We want to make this right and restore your trust.
Kind regards,
The Aurlux Team
impossible to cancel
Editing to Add- I was finally offered a full refund based on this review if I would remove my negative feedback. I said no to leave this warning for others, but have still not received ability to cancel the subscription.
If you used a service like PayPal you can go in to your settings and remove their ability to charge you.
This product did not work. Their website does not give you a login, you have to request permission to log in. I have requested this at least 10 times by entering my email, with no response. However, I get their sales emails every single day.
I have emailed the service email at least 3 times with no response.
I have also messaged on Facebook, with no response.
It appears that Aurlux monitors these messages, so I would love to have a direct way to contact them to request a stop on my subscription.
January 6, 2026
Unprompted review
Reply from Aurlux
Hi Kim,
We’re very sorry to hear about the difficulties you’ve experienced and completely understand your frustration. This is not the experience we want for our customers, and we appreciate you bringing it to our attention.
Please contact us directly at Support@aurlux.co with your order details, and we will immediately assist you in stopping your subscription and addressing any other concerns. Your satisfaction is very important to us, and we want to make this right.
Kind regards,
The Aurlux Team
Terrible! Does not work and can’t get canceled
Hair removal cream did not work and caused severe skin issues for me. Tried multiple times to cancel the unwanted subscription but never received the email link. Also tried emailing many times since receiving and trying the first shipment requesting cancellation. Only received a few replies directing me to use the email link request to cancel and now no response at all. ???!!!
January 8, 2026
Unprompted review
Reply from Aurlux
Hi Millicent,
Thank you for your feedback. We sincerely apologize for the difficulties you experienced accessing your account and for the delay in our responses. Upon checking, we can confirm that your subscription has already been successfully canceled, and no further charges will be applied.
We truly appreciate your patience and your input, as it helps us improve our systems and customer experience. If you have any further questions, please don’t hesitate to contact us directly.
Kind regards,
The Aurlux Team
Satan’s Hair Cream
Got my shipment in today and used the product. I was only able to leave it on my face for 3 minutes before it started to feel like I was on fire. Now my face is irritated and is even bleeding in various spots. I also didn’t realize that I was signing up for a subscription and can’t cancel as the email link hasn’t been delivered after multiple requests.
January 5, 2026
Unprompted review
Reply from Aurlux
Hi Angie,
We’re very sorry to hear about your experience and the reaction you had to our product. Your safety is extremely important to us, and we strongly recommend discontinuing use immediately. If you are experiencing severe irritation or bleeding, please seek medical attention.
Regarding the subscription, we sincerely apologize for the difficulty you’ve had canceling. Please contact us directly at Support@aurlux.co with your order details, and we will ensure your subscription is canceled and any necessary refunds are processed promptly.
Your feedback is extremely valuable, and we will use it to review both our product instructions and subscription processes to prevent similar issues in the future.
Thank you for bringing this to our attention, and we hope you are able to find relief soon.
Kind regards,
The Aurlux Team
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ZERO STARS
ZERO STARS!
The worst customer service I have ever received. Still going back and forth on email trying to get a refund. After telling them to cancel my subscription months ago and actively doing this myself on the website 3 times! I’m actually shocked with the level of incompetence of this company. I have emailed pictures of my return twice now without any acknowledgement of how to return this (ie orders I did not order and did not want as I had cancelled my subscription long before and made it clear the product itself is utterly garbage!).
The worst company I have ever dealt with. Total scam and the customer service team are an absolute joke! Avoid at all costs!
Being a hairy beast is worth never having to deal with these utter eejits!
January 5, 2026
Unprompted review
Reply from Aurlux
Hi KA,
We are very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We understand how upsetting it is to feel ignored and to have difficulty canceling a subscription or returning items.
We take concerns about subscription cancellations and product returns seriously and want to make this right. Please contact us directly at Support@aurlux.co with your order details and the return information you have sent so we can review your case, process any appropriate refunds, and ensure your subscription is properly canceled.
Your feedback is invaluable and helps us improve both our products and customer service processes. We sincerely apologize for the inconvenience and stress this situation has caused.
Kind regards,
The Aurlux Team
AVOID - you’ll get automatically enrolled for a subscription that you can’t cancel
AVOID - if I could give 0 I would. Placed an order in October and got automatically signed up for a subscription. Which they then took money again two weeks later before I’d even tried the products, this is when I realised a subscription had been set up. Customer service completely ignored my request to cancel and asking for a refund, just sent emails containing ways to manage my subscription and to let them know how I wanted to proceed. Even telling them cancel and refund they kept repeating what they were able to offer (terrible customer service and shit products). They refused to cancel again and I got charged for a 3rd time, I ended up contacting my bank to put a block on them taking more. They still keep emailing me for payment and advising ways to manage my subscription again not listening to what I’m saying. Honestly please don’t waste your money with this company- I haven’t actually used the product due to not initially having the time but after reading reviews I won’t waste my time. Was charged 3 payments, received 1 lot of product and had nothing but stress trying to reach out to them. Please AVOID
In response to there reply, I have emailed multiple times to be met with the same excuses that you can give me discount on my subscription etc, each time I’ve said no and to cancel. Today you have emailed me for the 4th time to say you can’t take payment and will try again in 2 days - I replied to the first 2 emails again stating that I wanted to cancel and asked for a refund .. to be ignored again. This response is purely for show, they do not value their customers or take any complaints seriously.
October 28, 2025
Unprompted review
Reply from Aurlux
Hi Newbury,
We are very sorry to hear about your experience and sincerely apologize for the frustration and stress this situation has caused. We understand how upsetting it is to feel that your subscription and refund requests were not handled properly.
Please know that we take subscription concerns very seriously and aim to resolve them promptly. We would like the opportunity to review your case and ensure that any incorrect charges are refunded and your subscription is properly canceled.
If you are willing, please contact us directly at Support@aurlux.co with your order details so we can resolve this fully. Your feedback helps us improve our processes and prevent similar issues for future customers.
Thank you for bringing this to our attention, and we truly apologize for the inconvenience.
Kind regards,
The Aurlux Team
I cant give 0 stars but that is my…
I cant give 0 stars but that is my rating. Not only does the product not remove unwanted hair, it also burnt my skin.
I only wanted to test it out as all other products have failed to remove my pcos hair but they signed me up to an auto refill and when I wanted to cancel they took me in a 360 loop. I finally have cancelled my prescription but I know how 3 unopened boxes of crap which I didn't even want.
January 4, 2026
Unprompted review
Reply from Aurlux
Hi Katherine,
We are very sorry to hear about your experience and sincerely apologize for the frustration and discomfort this has caused. Your safety and satisfaction are extremely important to us, and we regret that our product caused irritation. If you are experiencing any lingering effects, we recommend seeking medical attention immediately.
We also sincerely apologize for the difficulties you encountered with your subscription. We take these concerns seriously and strive to make cancellations and refunds as clear and easy as possible.
If you are willing, please contact us directly at Support@aurlux.co with your order details so we can review your case and discuss any further resolution, including returns or refunds.
Your feedback is invaluable and will help us improve both our products and customer service.
Kind regards,
The Aurlux Team
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