Really wish I’d read reviews before making my purchase. Along with everyone else ego has left similar comments DO NOT buy from this site. Dress purchased is nothing like image on site. Poorly make, no... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Luxurious leather handbags & accessories, that can be personalised, at affordable prices. Designed in London, made in Spain. Your guilt-free indulgence.
Contact info
Mansfield Street, W1G 9NY, London, United Kingdom
- aurora-london.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
FAKE- Don’t buy anything
It’s fake. Half price shoes. Nearly 4wks to arrive. Nothing like the picture. Piece of cheap suede and a plastic base that the picture shows cork. Not orthopaedic. No arch. Rubbish
SCAM - item not as per the description.
Purchased a dress original price £60 reduced to £32.99. What arrived after 3 weeks was nothing more than a rag. Nothing like the picture such poor quality. When I asked for a refund told I’d have to send to main warehouse in China or I could have a 15% refund (£4.95) and they suggested I gift to a friend! I wouldn’t even give this rag to a charity shop. DO NOT PURCHASE FROM THIS COMPANY.
I wouldn't even give them one star
I wouldn't even give them one star Aurora London bags
Please do not buy from this company
They are not in London they are in Asia
No refund policy in place you have to pay for return then your refund is not a full one.
This company needs reporting and taken down
The products are nothing like the photo when they arrive
Do not buy !!!!!!
Does not even des 1 star wish I had…
Does not even des 1 star wish I had read the reviews. Dress was nothing like the picture the sizing is out and the quantity is substandard. I am trying to get a refund and 2 months later still no joy they are now asking for a video. For gods sake it’s not right just refund me. Don’t ever buy from them
Really wish I’d read reviews before…
Really wish I’d read reviews before making my purchase. Along with everyone else ego has left similar comments DO NOT buy from this site. Dress purchased is nothing like image on site. Poorly make, not true to size, cheap & nasty fabric & returns are a JOKE! Better service & quality from other well known China sites.
Real crooks,duplicated my ordered one…
Real crooks,duplicated my ordered one minute after I placing it, website complete scam
Wish I’d have read these reviews
Wish I’d have read these reviews. Nothing about London it’s a beautiful dress in the photo but when it arrived weeks later (clearly uk based company) it was thin shyte material paid £35 not even worth £5!!!! Do not buy! SHEIN is better quality than what I have received plus the dress is a lot shorter than advertised.
Nothing more than a scam
Awful company; nothing more than a scam. The only positive aspect is that I paid using PayPal and they gave a full refund after I initiated a dispute. The company uses a .co.uk website but items (which are very low quality, badly made and inaccurately sized) can only be returned to China at the seller's expense: £35. This is despite a return address of Southall on the label. They offer all sorts of discounts to get your to cancel the PP dispute, implying it won't go in your favour but once PP took a look at those emails they gave the refund. Avoid this scam.
Cannot believe I was fooled into…
Cannot believe I was fooled into purchasing from this company. Hideous dress looking nothing like the picture awful quality too. Looked at returns and yes you have to return to Asia tracked and that would cost me more than the dress !
Looks like I have done my dough
Looks like I have done my dough. Checked the return policy before ordering but no mention of returns being in china. Shoes have never turned up and even if they do, looks like the shipping is worth more than they’re worth. Very annoying !!
Total scam
Total scam, the item was described as leather but was a nasty stretchy vinyl material when it arrived. The returns process is also a total scam, I wish I'd read these reviews before I bought the bag. Absolutely shocking quality. Do not buy anything from this retailer!
Wish I had read the reviews before I…
Wish I had read the reviews before I ordered my boots look nothing like the picture cheap and nasty and the returns policy is a joke
This is not a UK based store
This is not a UK company! Another Shein! After selecting an advert on Facebook I Bought some boots thinking I was buying from a London company. £35 for a pair of boots that look nothing like the image. Cannot return as returns we’d to be shipped too Asia and the cost will be more than I spent on the boots. DO NOT BUY FROM THIS COMPANY
Avoid
Avoid!
Items take 10-12 days to arrive from China, do not look anything like the item on their website. They decline to offer full refunds and instead try to persuade you to keep the item and they will refund you 15%. They say that they use this method to try and limit their carbon foot which is complete nonsense. They are violating UK Consumer law
If could give 0 stars I would
Misleading Company Name & Bad Quality Goods
The name is misleading - Aurora London. They are based in Asia, therefore the item took forever to get here. The quality of the item I purchased is so awful. Its cheap material put together and claims to be a dress.
Their return policy states that the buyer foots the bill for returns - which need tracking. This would cost the same as the dress I purchased!
So they are offering 15% refund and I keep the dress (or piece of black material)!
Very misleading! Don’t trust the claims
Very misleading!
They claim to handcraft the items in Italy or Spain, but the shipping details show they come from China.
They claim to be made from leather but they are plastic.
As I’m trying to buy local and avoid plastics I feel very cheated.
COWBOYS WHO ROB YOU BLIND
READ THE REVIEWS BEFORE YOU ORDER COWBOYS. WHO ROB YOU!!! DO NOT BUY FROM THIS COMPANY. THERE A BACK STREET CHINESE OUTFIT USING LONDON AS A FRONT. ALL SHIPPED AND MADE IN CHINA. CHEAP MATERIAL CHEAPLY MADE! RETURN POLICY IS PURPOSELY DESIGNED SO YOU DONT RETURN AND THEY GET TO KEEP YOUR MONEY!!! GOOGLE NEEDS TO BAN SCAMMERS LIKE THIS!!!
Dont buy. Dont buy. Dont buy
Scam. Dont buy. Dont buy. Dont buy. Awful products. Terrible quality. Nothing like advert. Refunds to be sent to China at the customers expense of £35 postage. Shop is not in London.
Absolute scam
Absolute scam. Do not buy from this company. The shoes I received were little more than cheap material sewn on to cardboard and nothing like the photo They will not give a full refund only a small percentage unless you pay a fortune to return the item. They are taking money from gullible customers. I seriously regret putting any trust in them.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








