Aurora Expeditions Reviews 

297
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the exceptionally knowledgeable, friendly, and professional expedition staff who go above and beyond to ensure passenger safety and enjoyment. Guests also highlight the remarkably comfortable ships, breathtaking destinations, and exceptionally well-organized itineraries that create truly unforgettable memories. Some people were dissatisfied with the food quality and specific meal arrangements during their trips. Reviewers mentioned that certain meals had room for improvement and that evening dinners at hotels were not always included. A few customers also noted occasional problems with large group sizes and equipment malfunctioning during rough sea conditions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, extensive... See more

Service

Customers had positive experiences with service, highlighting the friendly, professional, and extremely... See more

Holidays

People report positive experiences with holidays, describing them as once-in-a-lifetime journeys. Consumers... See more

Location

Users describe positive interactions with location, highlighting the incredible itineraries and beautiful... See more

Quality

Reviewers highlight positive aspects of quality, noting that food is generally excellent, consistently tasty,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The people involved in handling the whole program from arrival in Lisbon to departure from Amsterdam. Fran was there at every step to guide us old folks, telling us to stay on the ship or watching out... See more

Company replied

Rated 5 out of 5 stars

Our trip was unforgettable—kayaking beside whales, seals, penguins, and glaciers with guides who felt like walking encyclopedias. We didn't just see Antarctica; we lived it, from the waterline to the... See more

Company replied

Rated 5 out of 5 stars

The expedition staff was truly amazing. Their knowledge of the Antarctic area, its history, the geology, the expeditions & stations, the sea and land animals was really wonderful. The ships crew was... See more

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Rated 5 out of 5 stars

Great ship, Sylvia Earl, crew and staff. All Aurora staff was incredible and knowledgeable, and helped in making for a fantastic vacation. Cabins were spacious, and always clean. Great selection and... See more

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Company details

  1. Cruise Line Company
  2. Adventure Sports
  3. Sport Tour Agency
  4. Tour Operator
  5. Travel Agency

Written by the company

Aurora Expeditions is an Australian-owned adventure company specialising in small group expedition-style travel to polar regions and other wild and remote places. We offer travellers the chance to have an intimate experience in these regions with its small ships and flexible, innovative itineraries. With a history of pushing the boundaries of expedition travel, Aurora Expeditions is proud to have pioneered a number of activities such as scuba diving and climbing in Antarctica. The majority of voyages now offer adventure options such as mountain climbing, sea kayaking, photography and camping in various locations; while Aurora's expert naturalists, historians, staff and crew help to unlock the wonders of these special places.

Our Approach

Written by the company

Pioneering Expedition Travel to the Heart of Nature
From the start, Aurora Expeditions was destined to be different. Our passion for adventure, exploring wild places and sharing the experience with friends burns just as brightly as it did 28 years ago, as does our preference for small-group, personal expeditions. Each expedition is accompanied by an expedition team we believe are the world’s best. Remote area specialists, their onboard lectures entertain and expand your knowledge. Whether you’re joining us for the first time or returning for another thrilling adventure, our original goals remain unchanged. Explore wild places that stir the soul, offer personal attention on unforgettable expeditions and welcome new friends into the Aurora family.
Small Groups are Best
We believe that small groups are best. Unlike larger vessels, our smaller ice-strengthened ships allow us the flexibility to land when the best opportunities present themselves. In turn our passengers can experience nature at its very best; maximising time spent exploring ashore.
Expert Guides
Our highly acclaimed expedition specialists are some of the best in the business. Many are recognised world leaders in their fields and enthusiastically share their knowledge to ensure that each moment you spend with us is interesting and educational.
Flexibility and Freedom
We stop for breaching whales! Our itineraries are designed with flexibility in mind. If weather or sea ice block our way, we always have a Plan B, C and D! We're always on the look out for new places to explore and we're not afraid to adjust our schedule if we stumble upon an unexpected wildlife display.
Environmental sensitivity and enrichment
We helped develop international environmental guidelines for the polar regions we visit, and consciously limit the number of people we take to our destinations. The more our remote area specialists share their knowledge about the natural environments we encounter, the more rewarding your experience.
Our Spirit of Adventure
We were the pioneers of some previously unheard of activities such as polar diving, polar kayaking and camping on the ice in Antarctica. Photograph ice-tipped peaks in Patagonia, scuba dive or snorkel amidst glistening icebergs, sea kayak with whales or enjoy a feast of tundra berries. No matter where we are in the world, we encourage a true sense of exploration.
Our Experience
It's been more than 25 years since our co-founders, Greg and Margaret Mortimer, first started taking small groups of friends and keen travellers to Antarctica. Aboard small, ice-strengthened vessels, they took groups of intrepid explorers to places that few, if any, had been before, pioneering a long list of 'firsts' along the way.
Full Service Travel Agency
We operate an accredited travel agency offering friendly, one-on-one service and deep expertise. We plan comprehensive itineraries that complement our expedition to remote places, so no matter where you’d like to go, we can suggest the best things to see and do to make your expedition even better. So why not add a Patagonia Discovery Trek, take a self-driving tour around Iceland or add a stopover at the mysterious Easter Island?
Added Extras
Whether it’s a polar jacket and photo book to keep; flights for our Fly/Sail Antarctic program; pre/post voyage accommodation in South America; or high Arctic activities in Longyearbyen, our inclusions are what most others would consider extras.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

297 reviews

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4.5

All reviews

(297)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent in every way

Excellent in every way: size and comfort of cabins, superb expedition leaders, polite and helpful crew ( cabin staff, waiters), excellent food, size of ship ( only 120 passengers), time of cruise (early November) so we experienced Antarctica at its best. No words to express the awe and wonder that being in Antarctica with massive icebergs and rugged snow covered mountains everywhere instilled in us.

February 13, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing new ship

Amazing new ship. Friendly and competent crew. Outstanding food. Top equipment for outdoor activities. I can't say enough about this trip. It was an incredible experience.

February 8, 2020
Unprompted review
Rated 5 out of 5 stars

Once in a Lifetime Experience

I had the opportunity to join Aurora on the maiden voyage of the Greg Mortimer and it was nothing short of spectacular. The cruise and the expedition staff were world class. The new x-bow technology made the drake crossing a breeze. We had crossed in only a day and a half on either end. From start to finish every day was excellent!

February 8, 2020
Unprompted review
Rated 4 out of 5 stars

Excellent and can be improved

Excellent and can be improved. This was Auroras second expedition on the new ship to Antartica. The crew and program and opportunities were excellent especially for those wanting outdoor off ship experiences. Still a few things that the team were making better. The expedition team, ship crew and leadership were very available, capable, knowledgable and committed. I am highly experienced outdoors in the snow, and found the half day ski touring destinations great however the guiding and gear advice requirements were overly cautious. Highly recommended

February 8, 2020
Unprompted review
Rated 5 out of 5 stars

The staff and crew were exceptional.

The staff and crew were exceptional. The guides were incredibly knowledgeable and friendly. The staff was friendly and accommodated all our requests. The ship Captain was experienced and deftly handled this incredible ship, the Greg Mortimer on its first journey with passengers. There were a few cosmetic issues with tears on the new chairs but I trust they have been fixed.

February 7, 2020
Unprompted review
Rated 4 out of 5 stars

A great trip and one that is rather…

A great trip and one that is rather different to any other travel experience I've ever done. The ships crew were very good as were the team leaders were excellent, but a few of the activity leaders need to lift their game a bit.
The ship was first class as was the food and service.
The only reason for not giving it 5 stars was the time wasting day and night waiting to embark and the slow return journey.

February 7, 2020
Unprompted review
Rated 5 out of 5 stars

Fun and knowledgable expedition staffs

Fun and knowledgable expedition staffs. I enjoy the small group vibes which gives you opportunity to enjoy Antarctica in serenity. I also enjoy the lecture-filled down time to learn about history of Antarctica and it's supporting wildlife.

February 7, 2020
Unprompted review
Rated 5 out of 5 stars

One can not give enough accolades to a…

One can not give enough accolades to a mind blowing & once in a lifetime experience . A great ship with even better crew . The expo leaders did a great job led by Howard . A special mention to Hillary & Bronwyn . Thoroughly recommended to all .

February 7, 2020
Unprompted review
Rated 5 out of 5 stars

Best experience ever.

Best experience ever.
It is not every day that you get the chance of a life time, the chance to go to Antarctica, and I am glad that I went with Aurora Expeditions. The crew was so accommodating and very kind. The excursions were beautiful and me and my family enjoyed every second.

December 12, 2019
Unprompted review
Rated 5 out of 5 stars

Spirit of Antartica: surreal and sublime

I have just completed the Spirit of Antartica cruise on the new Greg Mortimer ship. The expedition leaders and the ship crew were all fantastic and the landings and zodiac cruises were simply amazing! What you see from the ship is just a microcosm of seeing things inland or from a zodiac . I loved the lectures , met some fabulous people and each day brought another surreal almost sublime experience . The cabins were lovely, spotlessly cleaned each day and the food was excellent . I had to ration myself as I think otherwise my waterproof
Pants wouldn’t have done up! .
My tips would be : if you are NOT very mobile you won’t do well trying to get in and out of zodiacs and / or walking in what was sometimes deepish snow. I would book direct with Aurora and look at paying in USD to their account. I was solo and had my own cabin( I luckily picked up a special deal so my supplement was small) and loved being able to almost meditate at the scenery passing in silence . But there are plenty of places to have your space within the ship if you do share . If you get seasick , ( I don’t) pick a lower deck. Avoid the rooms right at the back of deck 4 as the banging in and out of the mud room may annoy you. The privacy screens were missing on deck 4 after
Storm damage and that would be my only annoyance / negative as people
Just walked along outside your window rather than the inside corridor ! Bit awkward if you left your curtains open and were in bed .. If it’s on your list : do it. And I would definitely travel with Aurora again.

December 1, 2019
Unprompted review
Rated 5 out of 5 stars

Antartica Cruise and the Greg Mortimer

My dad and I just completed our inaugural Antartica Cruise on the Greg Mortimer - a stunning experience!

From my first engagement with the Aurora team at the Travel Expo in Sydney, the support from Matthew and Carley in making real, Howard’s exceptional leadership, Hilary’s inspirational guidance and to the whole crew of the Greg Mortimer - a big thank you for making this special journey with my dad even more memorable!

The comradeship, sharing and emotions created by experiencing the natural wonders of Antartica were significantly enhanced by a simply great ship in the Greg Mortimer.

Trust of ship and captain can never be underestimated - this was clearly on display!

Yes - it may be a bucket list cruise; however the Antartica is more... it’s a very special and inspirational place to connect with the wonders of nature and people! A must do and more than once!

November 28, 2019
Unprompted review
Rated 5 out of 5 stars

Antarctica 2019

Re "In Shackleton’s Footsteps (ASG77)" I was very impressed with the thorough way in which the Sydney staff helped organise elements of our expedition. Once on board "Polar Pioneer" we were treated with respect, honesty, equality and friendliness. The staff were very supportive of personal needs & wishes. The content was thought provoking and field trips rigorous. The Russian crew were very professional and supportive as well. The itinerary was packed full of interesting, exciting adventures along our route. There were few disappointments. We received support when weather changed our plans. I highly recommend Aurora and hope to sail about their ships in the future. gn

November 8, 2019
Unprompted review
Rated 5 out of 5 stars

I have recently completed my 3rd Aurora…

I have recently completed my 3rd Aurora voyage and would highly recommend Aurora to everyone. My first two voyages I travelled with my husband who has now passed away. My third trip was to the Kimberley which I did alone and can thoroughly recommend Aurora to any singles as well as couples. I met an amazing group of people – all like minded wanting to explore pristine wilderness and untouched beauty. The staff and crew on all my Aurora voyages, Antarctica, Arctic and Kimberley have been nothing short of excellent, with thorough knowledge of not only the vessel but of course the destinations. I’m so excited because I have just now booked another Aurora trip to Costa Rica. I know that I travel in extremely safe hands with people who are experienced in the areas of travel with a massive input of knowledge to impart.,,,,,Michele

October 15, 2019
Unprompted review
Rated 5 out of 5 stars

Adventure + safety = I'll come back

Adventure + safety = I'll come back. The majority of the 54 passengers on board were Aurora regulars, so that says something. American outfitters (many if not most) are so afraid of liability issues that they suck the adventure part out of adventure travel with rigid schedules and "safe at all costs" activities. For example, most Amer. outfitters offering a polar cruise, would not offer a kayaking option. Aurora is Aussie and they still believe in the notion of personal responsibility. We kayaked daily and I felt very safe. Kayaking offered 10x more adventure than zodiac rides.

October 7, 2019
Unprompted review
Rated 4 out of 5 stars

What a magical trip

What a magical trip. Everything imageable was on show from Polar bears to Artic Fox's. It was fantastic and enjoyable to see the wild life in their natural habitats. Great to catch up with the original staff from our very fist with Aurora trip. Looking forward to our next adventure.

October 7, 2019
Unprompted review

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