Clarity of information.
Aus Bac Supply gave my order personal attention and were quick to respond with my questions, order and delivery. Their Customer Service outreach enabled me to make the best choices for my requirements.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Aus BAC Supply is an independent Australian online retailer of factory-sealed bacteriostatic water, bacteriostatic sodium chloride 0.9% (BAC saline) and sterile water, dispatched from Melbourne to every state and territory. We do one thing and do it carefully. Every vial we sell reaches you exactly as its manufacturer sealed and labelled it. We never decant, repackage or relabel. Our range includes genuine Hospira (Pfizer) manufacturer presentations alongside our own-label Aus BAC Supply bacteriostatic water, plus the practical supplies that go with them: insulin syringes, alcohol prep pads, sharps containers and bundle kits that save you money on a restock. Orders placed before 1 pm Melbourne time on a business day are dispatched the same day, with tracking emailed the moment your parcel leaves. Express typically arrives within 1 to 3 business days and Standard within 2 to 6. Standard shipping is free on orders over $200. Every order is packed to protect the vials in transit, and if a parcel is lost or damaged we replace it or refund you in full rather than leaving you to chase the carrier. We are a publicly identified Australian business, not an anonymous storefront. Our ABN, business location, phone number and email are on the website, and our returns policy is written in plain English and backed by the Australian Consumer Law. Real people answer questions about products and orders, usually within two business days. Our website also carries free, plainly written guides on what bacteriostatic water is, how it differs from sterile water and saline, how to store an opened vial and what to check in any supplier, including us. The supplied label and manufacturer product information always take priority over anything we write.
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aus Bac Supply gave my order personal attention and were quick to respond with my questions, order and delivery. Their Customer Service outreach enabled me to make the best choices for my requirements.
Parcel arrived quickly and communication was excellent. Will buy from Aus Bac Supply again
Good quality genuine hospira bac. Very friendly company who were able to deal with me being a difficult customer, and maintained professional communication even during less than ideal circumstances. Will definitely use them again!
the ordering was easy, plenty of information about their products and prices.
ships fast , great customer service
Good quality product and excellent customer service
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.