I ordered an Ausom L1 scooter from ausomstore.eu at the end of July. At first I was a bit worried because the product was on pre-sale and the shipping was delayed. However, their support team always... See more
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Review summary
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Reviews shaping this summary
I was concerned that the scooter will break EU laws in my area so I decided to cancel it but the nice customer support explained that I can limit its speed manually to 25km/h and even provided me with... See more
Company replied
We have had family members purchase through ausom for a while now! They are amazing scooters that are built with high quality. They truly do go top speed and last an extremely long battery life. My hu... See more
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When the scooter arrived I was very happy. Even though it took a month to get it to me (in Greece) If you live in an apartment building and have a small elevator, you will have difficulty moving it.... See more
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4.4
Excellent
151 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great Customer Service!!
I can’t say that I have ever had an easier time working with customer service from any company other than Ausom. I had some brackets bend on my scooter from an accident in which I promptly emailed customer service to request some help in getting new brackets for the scooter. They responded within 24 hours and had a solution ready for me to be able to get to back riding. Definitely love their scooters but I may appreciate their customer service even more. Their customer service was very informative, professional, replied to my request unbelievably quick, and was willing and able to help me with my uncommon request. No hoops or haggles for help. Highly recommend!
January 8, 2026
Unprompted review
Reply from Ausomstore
Hi Dan,
Wow, thank you so much for taking the time to leave such a glowing review! Reading your kind words has made our entire team’s day.
We’re so sorry to hear about the accident, but we are incredibly relieved that you are okay and that we could get you the replacement brackets you needed quickly. Knowing that we could help get you back to riding without any stress is exactly why we do what we do.
We truly appreciate your loyalty and support. It’s customers like you who make the long hours worth it.
Happy riding, and please be safe out there!
Very helpful and kept me updated
Very helpful and kept me updated.also very kind!
December 19, 2025
Unprompted review
Reply from Ausomstore
Hi Peter,
Thank you so much for taking the time to share your positive feedback—we truly appreciate it! 🥰
Hearing that our team was helpful, kept you updated, and made your experience a kind one means the world to us. Providing clear communication and supportive service is what we strive for, so it’s wonderful to know we delivered that for you.
We’re grateful to have you as a valued Ausom customer, and we hope you continue to enjoy your scooter for years to come. If you ever need anything else—whether it’s questions, maintenance tips, or just want to share more about your rides—please don’t hesitate to reach out.
Wishing you many happy and safe journeys ahead!
Update on my Ausom DT2 Pro
Update on my Ausom DT2 Pro. I'm enjoying it so far! Thank you Ausom Team!
December 14, 2025
Unprompted review
Reply from Ausomstore
Hi Luis ,
Thank YOU for taking the time to share this wonderful update—we’re absolutely over the moon to hear you’re enjoying your Ausom DT2 Pro! 🎉
Knowing our scooter is bringing you joy makes all the work we put into designing and crafting it worth every bit. It means the world to our team that you chose Ausom, and we’re so grateful for your support.
Here’s to many more awesome rides ahead with your Ausom scooter. Happy cruising!
Great and speedy customer service with…
Great and speedy customer service with a thrive to know any root cause of any issue and ensure it is resolved. The scooters are robust and great value.
December 8, 2025
Unprompted review
Reply from Ausomstore
Hi Ted,
Wow—we’re absolutely thrilled to read your amazing review! Thank you so much for taking the time to share your experience with our customer service and scooters.
Knowing that our team’s dedication to getting to the root of issues and resolving them quickly resonated with you means the world to us—we work hard to make sure every customer feels supported, and your kind words are the best reward. It also makes us so happy to hear you find our scooters robust and great value—durability and affordability are core to what we strive for with Ausom.
Your support inspires us to keep delivering the best possible products and service. We hope you continue to enjoy every ride on your scooter, and if you ever need anything down the line, we’re here in a heartbeat.
Thank you again for being such an awesome Ausom fan—we truly appreciate you!
Ausom not only produce quality products but they also have great customer service.
I had some questions and I reached out to customer service and they got back to me so promptly and assisted me. They are very professional and I am happy customer.
November 20, 2025
Unprompted review
Reply from Ausomstore
Hi Kwadwo,
Thank you so much for your kind words about our products and customer service!
We’re thrilled to hear we could assist you promptly and professionally—your satisfaction means the world to us.
We hope you love your Ausom scooter, and please don’t hesitate to reach out if you need anything else.
Great the support and the Products are…
Great the support and the Products are ausom!
November 10, 2025
Unprompted review
Reply from Ausomstore
Hi Max!
Thank you so much for the awesome review—we’re thrilled you love our products and support! Your kind words mean the world to us.
Enjoy your Ausom scooter, and feel free to reach out anytime if you need anything.
A purchase to take pride in.
The brakes are great, speed is good, suspension is good, emergency break system is a nice feature, and the appearance of the scooter is very nice.
November 3, 2025
Unprompted review
Reply from Ausomstore
Hi Antonio,
Thank you so much for your amazing feedback!
We’re thrilled to hear you love the scooter’s brakes, speed, suspension, emergency brake feature, and design—your satisfaction means the world to us.
Enjoy every ride, and don’t hesitate to reach out if you need anything!
Great scooters & great customer service
Great scooters! We’ve had a few issues (son bent the wheel and then later the scooter was not powering on). Their customer service was very timely with responding and helped resolve both issues quickly. So thankful! Would definitely recommend, especially after dealing with the customer service twice now.
November 4, 2025
Unprompted review
Reply from Ausomstore
Hi Anna,
Thank you so much for your kind review and recommendation!
We’re thrilled to hear you love our scooters and that our team could assist with the wheel and power issues quickly. Your satisfaction means the world to us—we’re here whenever you need further support.
Happy riding!
I placed my order like 5 days ago and nothing
I placed my order like 5 days ago and it still says it’s being processed. The site claims 1-2 days processing times so this is disappointing.
October 27, 2025
Unprompted review
Reply from Ausomstore
Dear Alexander,
We’re truly sorry to hear about the disappointment caused by the longer-than-expected processing time for your order—this falls short of the 1-2 day timeline we promise, and we apologize for the frustration this has brought.
We’ve checked your order status, and it’s currently in the final packing stage. However, we need a bit more information from you to complete the shipment . As soon as we receive this information, we can finalize the packing and get your order on its way without further delay.
Could you please share your order number with us? This will help us quickly locate your order details and let you know exactly what information we need to move forward. We’re committed to resolving this for you as soon as possible.
Thank you for your patience, and we appreciate you giving us the chance to make this right.
Appreciation for Outstanding Customer Service
I am writing to express our sincere appreciation for the excellent customer service provided by your company, specifically in handling an issue my 14-year-old son, recently had.
The scooter, which he purchased, experienced a problem. While we were initially concerned, the help he received from your team, was exceptional. Your team was incredibly patient, knowledgeable and efficient. Going above and beyond to help him.
This level of service made a potentially frustrating situation a positive experience for both my son and out family. We are very grateful for your company's commitment to its customers. Thank you for demonstrating such a high standard of professionalism and care.
October 21, 2025
Unprompted review
Reply from Ausomstore
Dear Traci,
Thank you so much for your kind words and heartfelt feedback!
We’re thrilled to hear our team could assist your 14-year-old son with his scooter issue and turn a potential frustration into a positive experience. Providing patient, knowledgeable support—especially for young riders—is what we strive for, and it means the world to know we succeeded.
We’re grateful for your family’s trust in Ausom, and we hope your son enjoys many safe, fun rides ahead. Please don’t hesitate to reach out if you need anything further!
Fast, Easy, Aosum!
Fast, accurate, and friendly. They asked for details, and the details were promptly used. No waiting 6 days for someone to get back to you for 1 more piece of information. They were spot on!
October 20, 2025
Unprompted review
Reply from Ausomstore
Hi Justin,
Thank you so much for taking the time to share your awesome feedback—we’re thrilled to hear your experience with us was fast, easy, and spot on!
It means a lot to our team that we could respond promptly to your needs, use the details you provided efficiently, and save you from unnecessary waiting. Knowing we helped make your process smooth is what keeps us striving to do our best.
If you ever need help with your scooter or have questions down the line, don’t hesitate to reach out. We’re here for you!
Great E-Scooter
Straight forward scooter sale, With great customer service. This scooter is great! DT2 pro Has way more then enough power to get you anywhere and PLENTY of speed. Gets great millage and good stopping power. Suspension is nice and absorbs well. 100 miles in and many more to come with this Ausom scooter. Also customer service is A1. That’s why I went with this scooter in this price range it’s very competitive and great support by my side!
October 16, 2025
Unprompted review
Reply from Ausomstore
Hi Genaro!
Thank you so much for taking the time to share such a fantastic review of your DT2 Pro e-scooter—we’re absolutely thrilled to hear you love how it performs! It means a lot to know the scooter’s power, speed, mileage, and suspension have exceeded your expectations, and that you’ve had a smooth experience from purchase to 100+ miles of riding.
We’re also incredibly proud our customer service team could be there for you—providing reliable support is something we strive for, especially for riders like you.
Here’s to many more miles of great rides with your DT2 Pro! If you ever need help with maintenance, have questions, or just want to share more of your scooter journeys, we’re here for you.
Perfect
Had an issue and it was resolved in a timely manner. Perfect from start to finish.
October 2, 2025
Unprompted review
Reply from Ausomstore
Hi G H,
Thank you so much for taking the time to share your positive experience—we’re thrilled to hear your issue was resolved promptly and that your interaction with us felt “perfect from start to finish”!
Providing reliable, timely support for our customers is always our goal, so it means a lot to know we delivered that for you. If you ever need help with your scooter down the line—whether it’s maintenance questions or other needs—don’t hesitate to reach out.
We appreciate your trust in Ausom, and we hope you enjoy many smooth rides ahead!
Top work I am working with social media…
Top work I am working with social media and I want to cooperate with them our connection was great thank for all
October 16, 2025
Unprompted review
Reply from Ausomstore
Hi Νικολαος,
Thank you so much for your kind words and for sharing your interest in a social media cooperation—we’re absolutely thrilled to hear this!
It’s wonderful to know our connection has been great, and we’re genuinely excited about the possibility of partnering with you on social media. You can reach out via our official email (marketing@ausomstore.com). This way, we can discuss cooperation details (like content ideas, goals, or timelines) more closely and move forward smoothly.
Again, thank you for your support and trust in us. We can’t wait to explore this opportunity with you!
Reply from Ausomstore
Hi Eric,
Thank you so much for taking the time to share your positive feedback—we’re thrilled to hear our team was helpful and responsive to your needs!
Providing quick, reliable support for our customers is always our goal, so it means a lot to know we delivered that for you. If you ever have questions, need help with your scooter, or require further assistance down the line, please don’t hesitate to reach out.
Thanks again for choosing us, and we hope you enjoy a great experience with your scooter!
Easy to work with and great fast service
October 14, 2025
Unprompted review
Reply from Ausomstore
Hi jrhowrey!
Thank you so much for taking the time to share your positive experience—we’re thrilled to hear you found our team easy to work with and our service fast!
Providing smooth, efficient support for our customers is always our goal, so your feedback means a lot to us. If you ever need help with your scooter or have questions down the line, don’t hesitate to reach out.
Thanks again for choosing us, and enjoy your rides!
It was extremely fast and quick no…
It was extremely fast and quick no questions asked this is awesome thank you very much
October 7, 2025
Unprompted review
Reply from Ausomstore
Hi Minhajul,
Thank you so much for taking the time to share your positive experience—we’re thrilled to hear our service was fast, smooth, and met your expectations!
Providing hassle-free support for our customers is always our goal, so it means a lot to know we got that right for you. If you ever need help with your scooter or have questions down the line, don’t hesitate to reach out.
Again, thank you for your kind feedback—we appreciate your support!
So I purchased the ausom l2 max dual…
So I purchased the ausom l2 max dual motor. But guess what, the scooter likes to overheat, I really think ausom scooters priority is to fix this issue and take notes from other brands, also the charger is a really big hassle because I have to put a fan near it every time to charge it, I think ausom is a good brand and I think they have really big potential in the budget scooters but they just need to fix a couple of issues that’s all and if they do I will most definitely be getting another.
September 11, 2025
Unprompted review
Reply from Ausomstore
Dear Sean,
Thank you for sharing your feedback on the Ausom L2 Max Dual Motor scooter. We completely understand your concerns about overheating, and we’d like to clarify that mild motor overheating may occur after extended use—it will fully cool down after a 1-2 minute rest. Additionally, slight heat from the charger during charging is also a normal phenomenon.
If you encounter any further issues, please feel free to reach out to our customer support team via email. We truly value your trust in Ausom and are committed to improving our products.
Thank you for your understanding and support.
Mega cool helpful support but they and Produkt GT2 PRO
Mega cool helpful support but they could get a lot more out of their products and change them!! (; then it would even be more than 5 stars
September 23, 2025
Unprompted review
Reply from Ausomstore
Hi Adrian,
Thank you SO much for your awesome review—and for loving our support team! We’re thrilled to hear we could help, and we really appreciate you sharing your great idea for making the DT2 PRO even better.
Your feedback means a lot to us—we’ll absolutely pass your thoughts along to our product team to help shape future updates.
Thanks again for choosing Ausom, and we hope you love every ride on your DT2 PRO!
Many places could take a lesson from Ausom on customer service
I think its pretty amazing that a company that is based on the other side of the planet can actually give really great customer service if they are motivated to do it and I have to say that Ausom really impressed me. Even though I started out assuming the worst, in the end everything that was said would be done, was done. Can't ask for much more than that. Thanks!
August 13, 2025
Unprompted review
Reply from Ausomstore
Dear Spotted,
Wow—thank you so much for taking the time to share this amazing feedback! We’re truly thrilled to hear we could exceed your expectations and turn your experience around, even with our team being halfway across the globe.
Knowing we delivered on our promises and left you impressed means the world to us—this is exactly what we strive for with every customer. Your support keeps us motivated to keep raising the bar for service, and we can’t thank you enough for trusting Ausom.
If you ever need help with your scooter down the line or have questions, don’t hesitate to reach out. We’re here for you!
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