My overall interaction with Ausom has been excellent from start to finish. Its not very often you can refer to a problem as a satisfying and professionally handled experience. I really can't fault th... See more
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Review summary
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I waited one and half month for my ausom f1 max it was worth to wait i am realy pleased about the product, the support was good sometimes i had time sometime for the answer but they always answeres
Company replied
SINCE RESOLVED HOWEVER TOOK TOO LONG! Terrible customer service from the EU store. I am sure the scooters are fabulous but, without the right paperwork in Germany, a scooter is not allowed on the r... See more
Company replied
I have honestly never experienced such friendly and helpful customer service. The responses were extremely fast, always kind and patient, and they guided us step by step through the process. Toge... See more
3.6
Average
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
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responce
they responded to my email quickly and explained in good detail.
November 11, 2025
Unprompted review
Ausomstore, polite and professional
Ausomstore has been nothing but professional
The order process went smooth, easy payment process, received receipt and tracking right away.
Even when there were issues with fedex they were there to assist me immediately and got everything sorted.
The e-scooter works with no issues it has been a pleasant experience buying from them and it will not be the last either.
November 10, 2025
Unprompted review
I love a great company!
This company makes a superior product and has excellent customer service. I ordered the L1 E-scooter for my wife and the DT2 Pro for myself..I normally drive a SUV so my gas savings will pay both these scooters over time. I highly recommend this company if your in the E-scooter market
November 1, 2025
Unprompted review
My experience with the company has been…
My experience with the company has been great so far as customer service people have been nice and professional and everything I’ve ordered here got to me not damaged. My only actual complaint so far is that the shipping time is definitely a little long but I know it’s not 100 percent there fault as things happen and delays can happen at anytime for something stupid.
October 31, 2025
Unprompted review
Top tier service and deals??!!
Not only do you find a company with super deals… you get amazing customer service. They responded fast and always have a solution or an answer. Buying from them is worth every penny.
October 19, 2025
Unprompted review
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