Everaldo made our whole experience very seemless and fun! From greeting us when we walked in, answering all our questions to picking our rings, to offering advice when & where we needed it, he coul... See more
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Dealt with Louis this morning and to say he was fantastic is an under statement!! Did not feel pressured into anything and really took his time to understand what we wanted. His knowledge was incre... See more
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The most beautiful diamond! From start to finish, everything was seamless from choosing the ring to the resizing! Everaldo had mountains of knowledge helping us choose the right setting and diamond! M... See more
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This was our second time visiting Austen & Blake in Birmingham; we specifically returned to deal with Everaldo as we had such a good experience with him on our first visit. He is extremely attentive,... See more
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Company details
Written by the company
Find Us Positioned in the heart of Birmingham’s renowned jewellery quarter, you can find our Birmingham jewellery store. This particular area has been described by English Heritage as a ‘national treasure’ and plays host to hundreds of different brands and independent Birmingham jewellers alike. Visit us in-store where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Warstone Lane 37, B18 6JQ, Birmingham, England, United Kingdom
- 0121 271 0058
4.6
Excellent
56 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Whenever phoning the store I was always…
Whenever phoning the store I was always given great customer service and help
January 13, 2026
Reply from Austen & Blake - Birmingham
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Birmingham team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great service from A&B
Great service from A&B. Ting I picked was out of stock/got bought before I could get it and they (Jackie) contacted me and helped me sort out the situation. Order came as promised.
Very satisfied.
April 8, 2025
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Pawel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Birmingham team, especially Jackie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Whole experience was awful!
Whole experience was awful!! About a year ago, my partner had picked a ring and wanted to propose on holiday, the store ensured that the ring would be ready in time. A week before our holiday, my partner received a call to say the ring would not be ready in time to take it on holiday! My partner was extremely annoyed, they offered a replica to propose with which was different to the ring he had picked.
My partner expressed his disappointment as the store said it would take another 4-5 weeks. When they finally said the ring was ready we went to the store which we had booked an appointment. When arriving which took us a 2 hour drive, there was no one at the store and no one was picking up on the number that was left on the door. At this time I was also 3 months pregnant. 30 minutes went by passed the agreed appointment time and no one was there. We had to go into a jewellers next door and ask them for help, they advised that Austen & Blake owned another jewellery store done the road (complete different name) so we had to go there and ask for help, eventually someone came to the Austen and Blake store without apologising.
I was not in a good mood after this and it made the experience unpleasant.
We needed to resize the ring and the woman wasn’t be re helpful with advice or anything, lacked customer service. The lady in the shop advised that the diamond would be set much lower than what the replica was, Adjustments were made and then we had to wait a further couple of weeks for the ring to be shipped to us. Upon receiving the ring, the diamond was set much higher than what she had said and the ring was too big. Myself and my finance were so disappointed and the whole experience was ruined. I was so beyond frustrated over the service and quickly realised that further adjustments would cause another lengthy delay. I removed the tag that was on the ring as there was no information provided not to. I wanted to change the ring to a straight band instead as the ring was curved but the shop had no intention of changing the band.
We ideally wanted to get the wedding band from the same shop but the customer service and all the mistakes had completely put us off. The company could have AT LEAST changed the band to a straight band for all the mistakes and back and forth and ruining the proposal and engagement causing it a very stressful time (of course we would have paid any difference for a straight band) but this was not offered to us and neither a resolution so we will have to go elsewhere to change it to a straight band as the company offered no help.
March 26, 2025
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Danielle,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of the issues you have experienced with your order. We have sent you a request for some further details, please could you respond to that so we can see how we can help resolve your issues?
Kindest regards,
Austen & Blake Customer Service
Great Experience
This was the first place I went to view engagement rings in person and wasn’t expecting to find my perfect ring so easily.
Was a lovely and relaxing experience. I thought I would feel overwhelmed and pressured when trying to find a ring and this was not the case.
I have such a tight timeframe as to when I needed the ring for, and they’re making sure this happens.
Thanks Emanuel- can’t wait to come and collect my ring!
March 4, 2025
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Amy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Birmingham team, especially Emanuel!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great knowledge of products made the…
Great knowledge of products made the whole process really easy
February 7, 2025
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Lee,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Birmingham team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Trip to Hockley.
Visited the Birmingham store today looking for a diamond necklace and wedding rings. Helena, who served us was very friendly, helpful and professional and we would definitely recommend this store.
February 3, 2025
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Lynne,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Birmingham team, especially Helena!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Made a second visit not realising that…
Made a second visit not realising that you need to book an appt over the weekend because of how busy it can get. However Everado was very accommodating and sorted our order as smooth as possible.
Wonderful experience as always from Diamonds Factory.
February 1, 2025
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Paul,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Birmingham team, especially Everaldo!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Everaldo was Fabulous
Everaldo was Fabulous, and gave a very professional service very patient and takes pride in doing his up most to achieve our request
January 25, 2025
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Becci,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Birmingham team, especially Everaldo!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
A special visit for our wedding rings
This was our second time visiting Austen & Blake in Birmingham; we specifically returned to deal with Everaldo as we had such a good experience with him on our first visit. He is extremely attentive, has a great eye for detail and what suits the wearer, and is more then happy to offer his own opinion if you wish him to. He made our experience of buying our wedding rings a very special one. He is very patient and is professional throughout, a pleasure to deal with.
January 25, 2025
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Hannah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Birmingham team, especially Everaldo!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Pleasant staff but telephone lines…
Pleasant staff but telephone lines terrible. But thrilled with necklace
January 9, 2025
Reply from Austen & Blake - Birmingham
Dear Yvonne,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Should've looked here first...
I spent a day wandering round Birmingham's jewellery quarter looking for an engagement ring, finding nothing I liked but feeling quite awkward saying "no" to salespeople. Then saw some beautiful things on Austen & Blake's Instagram, popped in next day, and had the best experience imaginable - beautiful jewellery, friendly (not pushy) staff, and the purchase of a ring that seems to have been the talk of everyone we know ever since. Thank you!
January 15, 2025
Reply from Austen & Blake - Birmingham
Dear David Gange,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Birmingham team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Thanks Everaldo
Thanks Everaldo, i’m glad to have booked an appointment with you to design and purchase my rings! Made the whole process stress free and easy for me and answered any questions that i had.
Would recommend to anyone to book an appointment and ask for Everaldo!
January 8, 2025
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Zee,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team, Everaldo especially!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Perfect
We we seen by Everaldo. He was so attentive and really made our experience easy. We were looking for wedding rings and I needed a ring that matched with my engagement ring. He knew exactly what I wanted and I found my perfect ring
December 21, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Curtis,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Birmingham and Everaldo in particular!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Lovely service from Elena
Lovely service from Elena. Thank you for all of your help!
November 29, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Dan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Birmingham team, especially Elena!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Everaldo made our whole experience very…
Everaldo made our whole experience very seemless and fun!
From greeting us when we walked in, answering all our questions to picking our rings, to offering advice when & where we needed it, he couldn’t do enough and was so warm & welcoming.
We left feeling very excited about out upcoming wedding & felt we were in good hands.
December 14, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Beccy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Birmingham and Everaldo in particular!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
The best experience
The best experience, Emanuel helped me pick the most perfect ring. Very grateful for his help!
December 13, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Beth,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Birmingham team and Emanuel especially!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Ace service
Ace service, very knowledgeable for someone who has no idea.
Loved the different options
December 10, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Karen,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our in store team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen and Blake Customer Service
We were served by Emanuel who offered…
We were served by Emanuel who offered an exceptional and professional service. He made us feel very comfortable and didnt make us feel pressured at all. Everaldo also helped us and overall a very pleasant experience, would genuinely recommend these personable/ professional Jewellers.
Thank you
December 7, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Emanuel.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Eviraldo was a super friendly and…
Eviraldo was a super friendly and helpful guy who helped me throughout the entire process, would recommend 100%!
December 6, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Everaldo.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
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