I walked in was immediately offered. a drink and a seat. Then we got down to business I ordered a ring that was supposed to tk be close to £2500 but with the discount I paid just under £2000 for. Hi... See more
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See what reviewers are saying
The Austen Blake team made me feel so special from start to finish of the experience designing my engagement ring. Staff were so helpful, knowledgable and friendly. It was so amazing being able to des... See more
Company replied
Agnieszka helped me and my fiancé design my dream engagement ring. She was really patient with us and not pushy in any way and made the whole experience really lovely. I absolutely love my ring and wo... See more
Company replied
We walked in to the Edinburgh store looking for a heart shaped diamond, having been through 6 jewellers already with no success. Stephen was our first point of contact and was immediately able to sh... See more
Company replied
Company details
Written by the company
Find Us You can find our Edinburgh shop on Hanover Street in the centre of the city. Constructed in 1786, Hanover Street was named after the ruling monarch of the time, George III and continues to be a hub of shopping and dining today. Visit our shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Hanover Street 27, EH2 2DL, Edinburgh, Scotland, United Kingdom
- 0131 600 0151
4.6
Excellent
111 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I walked in was immediately offered
I walked in was immediately offered. a drink and a seat. Then we got down to business
I ordered a ring that was supposed to tk be close to £2500 but with the discount I paid just under £2000 for. High quality ring. Dorota took care of me the snails time keeping me updated on the manufacturing. I could not as for anymore.
May 10, 2026
Unprompted review
Terrible resolution to error in process
Well there was an error from Austin’s side of things and they resolved with discount which couldn’t be used when something was already on offer. Useless resolution. To an error they caused.
Diamonds are lovely tho
March 21, 2026
Reply from Austen & Blake - Edinburgh
Dear Derek,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards. We are sorry to hear of this experience and appreciate you bringing this to our attention so we can ensure this is not a reoccurrence in the future.
Kindest regards,
Austen & Blake Customer Service
Amazing experience at Austen & Blake Edinburgh
I had an amazing experience working with Agnieszka at Austen & Blake in Edinburgh. She guided me through the full rebuild of my engagement ring and the creation of a bespoke wedding ring to match, and I couldn’t be happier with the result. Her attention to detail, thoughtfulness, and clear communication made the whole process feel easy and enjoyable. She really listened to what I wanted and offered great guidance every step of the way, ensuring the final design had a real “wow” factor while still keeping everything within a reasonable budget.
I’m absolutely delighted with the finished rings and truly grateful for all the effort and care she put into making them so special. I would highly recommend Agnieszka to anyone looking for a personalised and high-quality experience.
March 29, 2026
Unprompted review
Reply from Austen & Blake - Edinburgh
Dear Keara,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Agnieszka!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Good website to make a choice
Good website to make a choice. Good communication throughout. Good time line my ring was ready. Love the quality of the product. First time using lab diamonds and my ring is beautiful and sparkly as described.
March 8, 2026
Reply from Austen & Blake - Edinburgh
Dear Judith,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience
Agnieszka helped me and my fiancé design my dream engagement ring. She was really patient with us and not pushy in any way and made the whole experience really lovely. I absolutely love my ring and would really recommend A&B and Agnieszka specifically for anyone in the market for a bespoke engagement ring!
February 19, 2026
Unprompted review
Reply from Austen & Blake - Edinburgh
Dear Sophie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Agnieszka!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fantastic customer service
Fantastic customer service. Our wedding rings are beautiful. They offer a variety of gold to choose from
March 3, 2026
Reply from Austen & Blake - Edinburgh
Dear Monika,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Faster turnaround than expected.
We ordered a ring going through all the options and it arrived well within the time specified which was excellent. Especially as it was a replacement wedding ring come Christmas present.
January 14, 2026
Reply from Austen & Blake - Edinburgh
Dear Sarah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Dorota was fantastic
Dorota was fantastic! Very patient while I tried to decide which ring to go for, explained how the whole process worked with no pressure whatsoever and this is very important as if I sense this it makes me want to leave so thank you and we will look for her if buying again xx
Wendy
January 29, 2026
Unprompted review
Reply from Austen & Blake - Edinburgh
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Dorota!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I had a fantastic experience with…
I had a fantastic experience with Austin Blake the staff were amazing and I had a pair of bespoke earrings made and they are just what I wanted.
January 19, 2026
Reply from Austen & Blake - Edinburgh
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
The Austen Blake team made me feel so special
The Austen Blake team made me feel so special from start to finish of the experience designing my engagement ring. Staff were so helpful, knowledgable and friendly. It was so amazing being able to design my ring and when I picked it up the quality and beauty of my ring exceeded any expectation. Cant stop looking at it. love it! I would highly recommend buying from them for the whole experience.
October 17, 2025
Reply from Austen & Blake - Edinburgh
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Gorgeous jewellery let down by packaging
Jewellery was lovely. Very well made, clean and bright. The only reason this is 4 stars instead of 5 is the packaging. Just a cardboard inlay in the box kind of undermined the jewellery.
January 4, 2026
Reply from Austen & Blake - Edinburgh
Dear Mark,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Although we are sorry to hear the packaging was not as you expect.
If there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience in buying an…
Great experience in buying an engagement ring at Austen and Blake in Edinburgh. Shona and Dorota were so helpful and friendly!
December 30, 2025
Reply from Austen & Blake - Edinburgh
Dear Mrs Moore,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Shona and Dorota!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Reply from Austen & Blake - Edinburgh
Dear Finlay,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
A pleasure to deal with.
Staff we're very friendly and pleasant to deal with. Listened to my preferences and came up with a style and clarity that I love in my new diamond stud earrings.
Appointments were on time and my jewellery arrived within the anticipated delivery time. I'd happily recommend them.
November 11, 2025
Reply from Austen & Blake - Edinburgh
Dear Andrea,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Austen & Blake have exceeded all of my…
Austen & Blake have exceeded all of my expectations!! An amazing service, dedicated team, and quick consultation/customisation + delivery (under 1 month) - I would like to thank custoemr service rep Lavard for being so proactive in keeping me posted regarding my order, and I would like to thank the entire team at the Edinburgh Store for guiding me throughout the entire process and for their efficiency and kindness. I couldn't recommend A&B more - stellar stellar service and product :) Absolutely perfect for my special occasion.
November 26, 2025
Unprompted review
It was a pleasure to buy a ring from…
It was a pleasure to buy a ring from Austen & Blake. Dorota was very kind and helpful, patiently and empathically listening to our desires and answering our questions at every step of the process. I highly recommend you come here next time you're looking for jewellery.
October 28, 2025
Brilliant selection of rings, amazing staff!
We are so happy with the service at Austen and Blake! My fiancée and I selected and bought our wedding bands from their Edinburgh Hanover Street shop. The staff were fantastic, super friendly, and highly attentive to the specific designs we were going for. The ring orders were quick and we returned to collect them with joy!
August 31, 2025
Had a great experience with Jai who…
Had a great experience with Jai who helped me pick a diamond to match my requirements that my fiancée absolutely loves!
The ring arrived within the stated amount of time and customer service in store was excellent all round.
The only negative was the lack of response to phone calls and emails which was no fault of the Edinburgh store and seems to be a centralised customer service issue.
September 6, 2025
Unprompted review
Had a great experience
Had a great experience, the staff were incredibly helpful and friendly. Definitely would use again
September 18, 2025
Unprompted review
Great customer service
Agnieszka and the rest of the staff were extremely helpful. Would highly recommended
July 18, 2025
Unprompted review
Reply from Austen & Blake - Edinburgh
Dear Renz,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Agnieszka!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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