Austen & Blake - Leeds Reviews 351

Great experience with William - relaxed and easy to talk to, offered good advice when purchasing our wedding rings - couldn’t recommend more, thank you!

We had a great experience buying our rings at Austen and Blake. William took the time to understand what we were looking for and was professional and personable throughout. It was a smooth and positive experience, with us receiving great service from first walking into the shop through to choosing, sizing and picking up our rings. Thanks!

What a fantastic visit! Came in looking for something very specific and was greeted warmly and excellently served by William. He had all the answers and got me exactly what I was looking for. The entire process was incredible and I can’t thank you enough for all of your help Will. 💕

Charlotte was incredibly helpful and provided some great advice without being pushy. The space feels very modern and fresh - and the Prosecco was a very welcome addition, especially in the record breaking heat. Some lovely unique pieces of jewellery

Great experience William was extremely helpful, very welcoming, listened to my requirements great to talk with through the whole process..perfect shopping experience . Thank you

William was great to deal with very friendly and knowledgeable.

Amazing experience with Nicky, who was incredible at supporting us through the process and very patient, would definitely recommend!

Excellent service from Will. He was really helpful during our apportionment and we’ve come away feeling so content knowing exactly what we would like and with a new knowledge and understanding.

Would highly recommend will at Leeds for your appointment- thank you again!

Very helpful, went through all the options and great advice - thanks

CRITICAL SERVICE FAILURE: Leeds branch took my fiancés ring on 11th April for resizing. It has been over a month. My wedding is 29th May. They have ignored 3 consecutive emails this week. I am 15 days away from my wedding with no ring and zero communication. Absolute radio silence.

My partner is currently dealing with them as we have been waiting over a month for a resizing of the engagement ring, and the communications have been all over the place. After three weeks, he emailed for an update as he was told it would be a fortnight until we had the ring back. They said it was stuck in the waiting line to be repolished, and had the same response when he'd enquired a week later. After another week of waiting, he received an automated email saying they have received our ring and the exchange process will happen shortly... and then another email to say they have received the diamonds for the ring?
He rang to make a complaint today, and they have said there were delays as a diamond became loose during the process, and we should have the ring by next week.
I don't believe a word of it, and after reading other people's experiences, I am very dubious to whether this will be a ring that lasts a lifetime (or even a month).
This was supposed to be such an exciting time, and it has been very stressful having to chase up a company who were so lovely when dealing with my partner to select the design. He feels cheated of an exciting experience and upsold a very poor quality service.
As his fiancée, I want to feel excited to receive my ring, but now am just worried that it will either not arrive, or fall apart when it gets here.

If you are looking for a jeweler that combines expert knowledge with genuine care, look no further. Amber helped me select an engagement ring and her support was invaluable. She was patient and professional, making herself available even outside of standard hours to assist.

The brand offers a fantastic range of customizable options, and their pricing is transparent, which gave me total peace of mind. A truly top-tier service!

Will helped us look through a selection of wedding bands rings, gave great honest recommendations on what styles would suit us!

Even received an engagement ring polish!

Fergus was a massive help with selecting wedding rings for myself and my partner. He even gave my partners engagement ring a clean. Highly recommended

William was brilliant, helped my fiancée narrow down what she wanted for her wedding band which is no small feat!

Similarly helped me refine the styling of my ring, working out the size for the first time.

Wedding bands purchased, thank you very much!

A great appointment with Will. 1 hour 40 and 20 rings later we finally found the one for us. Thanks so much for the help and patience.

Fergus was extremely helpful throughout our appointment, took us through all the options and explained everything really well. We walked out having purchased our future wedding rings and were very happy with the service.

Fergus was really helpful and knowledgable!! Even cleaned my engagement ring which was a lovely touch!

I recently purchased a diamond from this shop and had an absolutely amazing experience from start to finish. The quality of the diamond exceeded my expectations, and the entire process felt smooth, professional, and genuinely enjoyable.

A special thank you to Amber, who was incredible throughout. Her knowledge and experience really stood out, she took the time to explain everything clearly, answered all my questions with patience, and made me feel completely confident in my purchase. It’s rare to come across someone so passionate and well informed.

I couldn’t be happier with my purchase and the service I received. Highly recommend to anyone looking for something truly special. ⭐⭐⭐⭐⭐

Wonder experience with Austen & Blake. Used them for the engagement ring, and then my partner and I returned to get our wedding rings. Went through the process with us explaining everything, we went for a bespoke ring for my partner and Katy oversaw the process and made us feel very looked after, with quick communication and got back to us regarding any query we had.
Would highly recommend to anyway.