Austin Macauley Publishers Ltd. Reviews 643

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the staff to be very helpful, professional, and supportive throughout the publishing journey, appreciating their guidance and clear communication. People often felt well-informed and found the teams across different departments, including submissions, production, and finance, to be cooperative and accommodating. Reviewers frequently praised the quality of the final product, with many expressing satisfaction with the book's design, layout, and overall appearance. However, some customers also noted significant issues with the service, particularly concerning marketing efforts and royalty payments, feeling that the company did not deliver on promised support in these areas. A few other people also felt that the product contained errors or that their input was ignored during the editing process, leading to dissatisfaction with the final published version.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some expressing satisfaction with the finished book,... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the helpfulness, professionalism, and... See more

Service

Customers had ambiguous experiences with service, with many reviewers expressing satisfaction and... See more

Customer service

Consumers find customer service to be positive, with many praising the attentive and well-structured... See more

Marketing

Users describe ambiguous interactions with marketing, with some reviewers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was nice of Austin Macauley to publish my book and they have been very helpful on the way through. However marketing it in Australia has had its problems. Retail outlets seem to have trouble purcha... See more

Rated 4 out of 5 stars

Austin Macauley printed my book, Cornelius and Cedric's Woodland Adventure', in 2025. Stayed in regular contact. Answered the many questions I had quickly. Gave me an estimated print date but came in... See more

Company replied

Rated 3 out of 5 stars

I wrote a previous review with 5 stars, at this point I was going through the publishing process however I am so disappointed. AC were great through the original process and the published book was gr... See more

Rated 5 out of 5 stars

As a writer, I really met a team of dedicated professionals. They know what they are doing and they do it right in every little, and yet, important detail. They know how to listen, they can help. At e... See more


Company details

  1. Book Publisher

Written by the company

Austin Macauley Publishers is an independent publishing house with offices in the UK, USA and UAE. Since 2006, we have published authors in over 40 countries, with award-winning titles in fiction, non-fiction and children's. Our highly successful partnership publishing model provides underrepresented writers in the community with a bridge into the publishing world, combining the professionalism and reach of traditional publishing with the ease of access and flexibility of self-publishing. Committed to the accessibility of titles, we have long worked in all publishing formats (print, digital and audio), while our international distribution networks establish a connection to readers worldwide.


Contact info

3.6

Average

TrustScore 3.5 out of 5

643 reviews

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Replied to 6% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fantastic experience publishing my first book!

I’ve just released my first book with Austin Macauley Publishers, and they couldn’t have made the process any easier. Everything was handled quickly and efficiently via email — no long calls or complicated back-and-forths, just clear communication and professional support throughout.

I mainly worked with Jack Morris, who was an absolute legend! He made sure all my feedback was passed on to the right departments and kept everything running smoothly.

For my first publishing experience, I honestly couldn’t have asked for a better journey. Highly recommend Austin Macauley to any first-time authors looking for a professional and stress-free process!

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

The Magic Bogey…

The book the magic bogey am worked on absolutely fantastic from start to finish kept well informed beautiful illustrations could not fault

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

In a nutshell

In a nutshell, I had to go outside of the United States to fin a publisher that was Professional an that offered not 8 or even 10% royalties but a full 20% Royalty to its authors.

October 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Austin Macauley

The company, Austin Macauley, were very kind, helpful and supportive. Their email about my book was positive and it made me feel very happy.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Professionalism

I love the fact that I was given all the support needed at each stage of my book production process.

The team shows good communication skills with me,they were so patient with the illustration and editing process as well as actioning any corrections noted immediately. Lastly,my book came out as expected and it's so beautiful.

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

CHEATS YOU ON ROYALTIES!

All, or most, of the positive reviews are fake, not in the sense that they're not by real authors, but their positive feelings are written before they've realised they've been scammed. I know from personal experience, having written positive reviews, only to discover later that Austin Macauley had been cheating me on library sales, which I, myself managed to promote successfully to some libraries (title of the book "VLAD DRACULA: THE IMPALER" (a novel of historical horror). Found in all Saskatchewan regional libraries, so AMP can't worm their way out of this one. STAY AWAY FROM THIS VANITY PRESS!!!!

October 3, 2025
Unprompted review
Rated 2 out of 5 stars

Some good points spoiled by very poor marketing

Most of the positive reviews here seem to be written at the beginning of the reviewer's relationship with Austin Macauley, and the negative ones are written later on or after the relationship has ended. Keep that in mind as you read on.

I signed my contract with AM in 2019, and it took them until April 2023 to publish my book, it should have been done in about one year. It was a couple of years after signing before anything appeared to happen, I might imagine that Covid-19 might be blamed for the delay, but much of the work could easily have been done by remote workers.

When I finally did get the first round of suggested edits and corrections, they had replaced many of my UK spellings with equivalent US ones, the most amusing exception being when an American character used the word "mom", they replaced it with a British "mum"! They also broke up sentences arbitrarily, damaging the flow and losing important context.

Once the book was out in the wild, things went swiftly downhill. Yes, they got my book listed on all the top UK and US online retailers, but that's where I feel the marketing effort largely ended, apart from regularly inviting me to spend £200 per time for them to include my title in their stands at international shows which you might imagine a publisher keen to make sales would do anyway for its current titles.

I'm sure that AM will respond to the above comments that this was a "blended publishing contract", meaning that both they and I had a role in publicising my book, but there will be two flaws in any such argument; one being that I did quite a lot of marketing through my established social channels, but I never saw any mention of my book in any online marketing content from AM. The other flaw is that when I asked AM Marketing about accepting paid collaborations to publicise my book, they told me I did not need to spend money on any such thing because they publicised my book. I'm sure they did not.

Early on, I accepted their offer to have my book featured in the Publisher's Weekly magazine, which involved purchasing a digital subscription to PW. I should have received a hard copy of the edition that featured my book, but never saw it featured and never received the hard copy.

At one time, a lady from AM contacted me with a video she had created to publicise my book, but she clearly had not even read the blurb of the book because her video supposedly about my story bore little resemblance to it. Once the final version was created, I added a voiceover and used it in my socials, but they never used it.

If you're thinking of signing with AM, you will not have much of a relationship with them, especially once your book is published. I suspect that all communication is handled by an external contact centre because responses to e-mails seldom answer all of your questions, those that are answered get minimal detail, and they seem to want to wrap-up phone calls just as quickly.

Whilst AM does have a presence on all the main social platforms, the team operating those channels seems to concentrate almost entirely on gimmicky, Tik-Tok-style videos that do next to nothing to publicise any published titles. You also cannot contact them directly, they seem to be separate from the Marketing e-mail address that you have for marketing contact. During my time with AM, several attempts to discuss collaborations with them came to nought, nothing ever came back from them.

Some reviewers have mentioned not being paid all royalties. I didn't follow too closely at first, but towards the end when they claimed no sales had been made in a set period, I know of people that had bought the book so there should have at least been some.

After two years and four months, AM abruptly ceased publication with no prior discussion, and refused to entertain any discussion on the number of copies that had been printed and circulated, which I feel is very suspicious.

On the whole. the main thing I needed from a publisher was help with marketing, and that is where Austin Macauley fails hardest. If you don't already have an significant online presence or access to friends or other contacts that do, it's not worth signing with AM because they will not provide effective marketing solutions.

September 30, 2025
Unprompted review
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Rated 1 out of 5 stars

Terrible company

Terrible company, they are nice to start with but totally incapable of publishing a book correctly. We had to tell them how to do their job (and they charged us for this ) Names wrong, details wrong online. We canceled the publishing agreement in June 2025 they have not paid us our royalties, the statement they sent is incorrect, and they refuse to answer emails. Avoid like the plague

September 27, 2025
Unprompted review
Rated 2 out of 5 stars

My overall experience with this company… Very Poor!

My overall experience with this company was one of huge disappointment in the formatting of my book and the lack of promotion after publication. It seemed to me they took my money (a considerable amount), then forgot about me. I would strongly urge caution and to approach other publishers before committing to Austin McCauley.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

First Steps with Austin Macauley

From the first anticipated contact till the release of my book, and more. Austin Macauley held my hand throughout the whole process. The details and the attention provided to me, speaks volumes in just how good hands I'm in.

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

The editing team, Team Perfection!!!

The editing team, the marketing team have simply been amazing. This has been a watershed moment, I wish I had done this 10 years ago. I am having the most amazing adventure, it is simply life changing!!!

September 18, 2025
Unprompted review
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Rated 4 out of 5 stars

Helpful production but supply issues

It was nice of Austin Macauley to publish my book and they have been very helpful on the way through. However marketing it in Australia has had its problems. Retail outlets seem to have trouble purchasing the book through their normal supply chains. Shipping Costs from London to Australia are also very expensive.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

As a writer I recommend

As a writer, I really met a team of dedicated professionals. They know what they are doing and they do it right in every little, and yet, important detail. They know how to listen, they can help. At each and every step, you can feel they are experienced. I definitely recommend Austin Macauley Publishers.

September 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Waste of Money

They take your money, publish an amateurish-looking book (e.g. the bottom lines of the pages on a two-page spread are not consistently aligned, and on some pages the ink looks faded), do absolutely nothing to promote your book except make it available on a few booksellers' websites such as Amazon, and then after two years, because the book hasn't sold well (and why would it when the publisher has done nothing to promote it?), they drop you altogether.

September 13, 2025
Unprompted review
Rated 3 out of 5 stars

Disappointed

I wrote a previous review with 5 stars, at this point I was going through the publishing process however I am so disappointed. AC were great through the original process and the published book was great. Since publishing though, I feel a bit like a forgotten entity. I have done all my social media promotion, got 3 book signings off my own accord yet I havnt seen 1 single thing where they have promoted on my behalf. I thought that was why we pay all the money to them but obviously I was wrong. I really hope I can take my second book elsewhere but unfortunately I may be tied now.

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

Hustlers in the worse way

This company first said they wanted to publish my book to say a few weeks later they wanted me to pay for it. I unwisely did and have not been receiving my royalties from my Amazon sales. The cost from them was nearly the same, so I'd buy from Amazon and sign and re-sell my books. I've purchased a hundred books with no royalties from Amazon, only from them in the UK directly, which has been limited. I have refered countless others to Amazon to purchase, but have received no royalties from people who showed me the book they purchased. I don't know how many other have bought my book I have not been paid for.
Also they butchered my manuscript after I hired my own freelance editor to revise it. They changed correct things to fit their british minds or something. They made tons of extra work and I never got it back right after they got a hold of it. I'd avoid avoid avoid..

November 27, 2024
Unprompted review

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