I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reach... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received advice of delivery from the courier for this company. Nothing was delivered and POD photos were fake. Australian Kids and iMile (courier) both "investigated" for weeks. No parcel was ever d... See more
Company replied
The packaging of an item intended as a gift was so badly damaged it could not be given. The feedback forms do not work. Extremely disappointing! I feel cheated - the company is called Australian kids... See more
Company replied
I am very disappointed that what l thought was an Australian company is actually based in Hong Kong. It presents itself as providing for Australian children when really it’s just providing cheap stuff... See more
Company replied
1.2
Bad
275 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not buy from this company
It looks like an Australian company, it is Chinese. My items took over five weeks to arrive. I was told they were waiting to fill a container before sending! When they arrived the boxes are completely smashed, and have been tapped up so must have happened in the factory and the product inside is smashed too 👎🏻👎🏻👎🏻
March 21, 2026
Unprompted review
Reply from Australian Kids
Hello Jenna,
I’m really sorry to hear about your experience, from the long delivery time to the condition your items arrived in. That’s certainly not the standard we aim for, and I understand how disappointing it must be to receive damaged products.
We appreciate you sharing this feedback, as it highlights areas we need to improve in both shipping and handling processes.
Best regards
Id leave no stars if i could.
Id leave no stars if i could.
We purchased the LED screen drawing toy. The item arrived faulty after almost a month. The cord attached to the screen was loose, the light flickered on n off. I emailed the company and they asked for a video. I plugged it back in and the fault in the cord started burning and smoking. Incidentally since I sent the video of the product on fire I havent heard a peep from them.
DO NOT BUY
EDIT. Cord did not overheat as the seller mentions in their reply, we plugged it in and it was smoking immediately. Faulty and dangerous.
March 18, 2026
Unprompted review
Reply from Australian Kids
Hello Linda,
I’m very sorry to hear about your experience. Receiving a faulty item is frustrating enough, but what you described with the cord overheating and smoking is especially concerning. You should not have had to deal with that, or with a lack of follow-up after reporting it.
Thank you for bringing this to our attention. Your feedback highlights serious issues that need to be addressed, and we take it very seriously.
Best regards
I have had some updates on my parcel
I have had some updates on my parcel, with a tracking website to contact for updates-but it doesnt work....I have emailed several times but no appropriate response.....and I fear I will not receive my order...
100% dissatisfied
March 13, 2026
Unprompted review
Reply from Australian Kids
Hello Janie,
Thank you for sharing your feedback, and I’m very sorry to hear about the frustration you’ve experienced with the tracking link and the lack of clear updates. I completely understand how concerning it is when you’re unsure about the status of your parcel.
This is certainly not the experience we want our customers to have. Please rest assured that your order is important to us, and we would like to help resolve this as quickly as possible. If you could please contact our support team again with your order number, we will personally look into the status of your shipment and provide you with an accurate update.
Thank you for your patience, and we appreciate the opportunity to make this right.
Kind regards
I expected much more for the price
I expected much more for the price. I ordered inflatable boxing bag with water base. The product is very cheaply made and feels flimsy. On top of that, it took an entire month to arrive. Definitely overpriced for what you actually get. Save your money and look elsewhere.
March 14, 2026
Unprompted review
Reply from Australian Kids
Hello Rasti,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the product did not meet your expectations and that the delivery time was longer than anticipated. We understand how disappointing it can be to wait for an order only to feel that the quality does not match the price you paid.
Your feedback regarding the build quality of the inflatable boxing bag is important to us, and we will certainly pass this along to our product team for review. We are always working to improve both our products and the overall customer experience.
If you’re open to it, please reach out to our support team with your order details so we can look into this further and see how we can assist you. We appreciate you bringing this to our attention.
Kind regards
Scam
Do not bother.
The item was a quarter of the size of what the website showed. Poor quality made in China. I asked for a refund and was advised I can either pay to send it back or receive 30% refund. Although the item was falsely advertised the seller took no responsibility.
The customer service was prompt but not helpful. Total scam.
March 11, 2026
Unprompted review
Reply from Australian Kids
Hello Rowena,
Thank you for sharing your feedback. We’re sorry to hear that the item did not meet your expectations in terms of size and quality. We understand how frustrating it can be when a product appears different from what you anticipated.
We aim to present our products as accurately as possible, and we appreciate you bringing this to our attention. Your comments about the listing and your experience with the refund options are important, and we will review them with our team to see how we can improve both our product information and our support process.
If you’re open to it, we would still like the opportunity to assist you further and work toward a better resolution. Please feel free to reach out to our support team again with your order details so we can review your case.
Thank you for your feedback—it helps us improve.
Kind regards
A waste of time and energy - Australian kids ban
Hello Sarah,
You got to be kidding me.
In one of your previous email, I was asked not to return the product
I refuse to pay for the postage if it isn't covered by your company. This would incur additional costs.
After all these emails from your end, I now wish to get a refund of AUD $55.90.
Your company is a fraud and a total scam. I am going to publish your response and mine on Trustpilot. Your company cannot be trusted and should be banned in Australia.
I wish Trustpilot take you to ACC to submit a proposal to ban your company and using the name Australian Kids.
There is no point of offering a 30% refund when the entire mess has occurred from your end. You are just wasting my time.
Valerey
On Wed, 11, Australian Kids wrote:
Hallo Valerey
Thank you for your message.
To exercise your right of withdrawal, please return the goods to the following address:
Address: 803, Yong'an Mansion, Nanyuan Residential Subdistrict, Linping District, Hangzhou, Zhejiang Province, China
Postal code: 311100
Please use a shipping method with a tracking number so we can properly track your return. Please note that we do not provide a return label and do not cover return shipping costs. Your refund will be processed once the package has arrived at our warehouse.
Alternative solution: To protect the environment, we can also offer you a partial refund of 30% without you having to return the goods. Please note that shipping costs are not included in the refund, as these were paid directly to the courier service.
Please let us know which option you prefer. Thank you for your cooperation.
Best regards,
Sarah0
Valerey Fernandes-Gupte wrote:
Hi Team,
Based on the response received on Trustpilot, I would appreciate is the
following could be organised:
- A replacement of the order I placed which is Alphabetical Learning Chart
- The packaging to be well received in a rolled up tube package as I need
to present it.
- If this is not possible, then a refund for the payment made towards this
order which is AUD $55.90
Depending on the response and decision, I will update the review on
Trustpilot accordingly.
Seriously, by using the name Australian Kids is misleading as this isn't a Australian based company. It is based in China 🇨🇳 and Hong Kong 🇭🇰 . They shouldn't be able to trade under this name and be banned. It is deceiving and misleading Australian customers.
Thanks,
Valerey
March 11, 2026
Unprompted review
Reply from Australian Kids
Hello Valerey,
Thank you for your message. We’re sorry to hear how frustrating this experience has been for you and we understand your concerns.
We acknowledge that in a previous message you were advised not to return the product, and we understand why you would not want to incur additional postage costs. Your feedback regarding the item and the refund process has been noted and shared with our support team for review.
Our intention is never to cause inconvenience or mislead customers, and we regret that your experience has led to this level of dissatisfaction. We would like to review your order and the communication history once more so we can determine the most appropriate next step regarding your request for a refund of AUD $55.90.
Please allow our team a little time to reassess the case. We will get back to you shortly after the review with an update.
Thank you for your patience.
Kind regards
Cheap, waste of time and money
Purchased an egg nightlight, took 2 weeks to arrive and was such cheap quality!! The box was crushed and dented, the light was tiny and the total value printed on the shipping label was $3, when I paid $30aud.
March 11, 2026
Unprompted review
Reply from Australian Kids
Hello Mia,
Thank you for your feedback. We’re sorry to hear that the item and packaging did not meet your expectations when it arrived. We understand how disappointing it can be, especially after waiting for delivery.
Our products are sourced through international partners, which can sometimes result in longer delivery times, and we work closely with our suppliers to ensure items arrive in good condition. We also take concerns about packaging and product quality seriously, so your comments will be shared with our team for review.
We appreciate you bringing this to our attention. If you have not already contacted our support team, please reach out with your order details so we can review your case and assist you further.
Kind regards
Bad bad experience
Very bad experience with this company. Can I recommend to other customers in the same position as myself (ie trying to receive a refund for poor quality , damaged or unusable goods) to contact their bank and apply for a charge reverse. This is what o have done.
March 8, 2026
Unprompted review
Reply from Australian Kids
Hello Diane,
I’m really sorry to hear about your experience and that you received goods that you felt were poor quality, damaged, or unusable. That’s certainly not the standard we aim to deliver, and I understand how frustrating it can be when a purchase doesn’t meet expectations.
We would have genuinely appreciated the opportunity to look into this for you and work toward a resolution. Our goal is always to resolve issues directly and ensure our customers feel supported throughout the process.
If you’re open to it, please reach out to our support team with your order details so we can review what happened and see if there’s anything further we can do to assist.
Thank you for taking the time to share your feedback.
Kind regards
NOTHING LIKE THE PHOTOS ON THEIR WEB…
NOTHING LIKE THE PHOTOS ON THEIR WEB SITE!!!!!!
I ordered the Colour Match Logic Game, what a huge disappointment. The pictures on the web site show the size of the game while the young children are playing with it and picking up the marbles. The game arrived and is not much bigger than the palm of my small hand and the marbles are around 6mm round. MUCH smaller than it is advertised on their web site. The marbles are a huge chocking risk to any young children. I emailed and advised the issue and was promptly advised that I could return the game at my cost but the return must be registered so it can be tracked and was given a return address in China! Which would be around the cost of the product, so why bother.. Stupid me for not looking at the reviews before purchasing the product, as there is no way I would have bought from them.
March 2, 2026
Unprompted review
Reply from Australian Kids
Hello Treinna,
Thank you for sharing your feedback. I’m really sorry to hear that the Colour Match Logic Game did not meet your expectations and that the size of the product was different from what you anticipated based on the website images. We understand how disappointing that must have been.
Product images are intended to demonstrate how the game is played, but we appreciate that this can sometimes create confusion about the actual size. Your feedback is important, and we will pass it on to our team to review how the product is presented so that sizing is clearer for customers.
Regarding the return, we understand your concerns about the cost of shipping. Our returns process requires items to be sent back using a tracked service so they arrive safely and can be processed correctly, but we recognize that international shipping costs can sometimes make this frustrating.
We appreciate you taking the time to leave a review and share your experience.
Kind regards
Don’t buy
Don’t buy. Products are not the same as pictured. Size is tiny and quality is terrible.
March 6, 2026
Unprompted review
Reply from Australian Kids
Hello Karen,
Thank you for sharing your feedback. I’m really sorry to hear that the product you received did not meet your expectations in terms of size and quality. We understand how disappointing it can be when an item appears different from what you anticipated based on the images.
Product photos are intended to illustrate how the item is used, but we appreciate that this can sometimes lead to different expectations around size or appearance. Your feedback is important, and we will share it with our team to help improve how our products are presented.
We appreciate you taking the time to leave a review and highlight your experience. If you would like assistance regarding your order, our support team would be happy to review the matter further.
Kind regards
Ordered a night light from this…
Ordered a night light from this company.
Terrible quality. Box came completely bashed. Light does not turn on and makes a rattling noise.
Have emailed multiple times to this company and have reached out on Facebook. No reply at all.
Waste of money and time. Do not purchase from this site. It is a complete scam
February 14, 2026
Unprompted review
Reply from Australian Kids
Hello Grace,
We’re truly sorry to hear about your experience. This is absolutely not the standard we aim to provide, and we understand how frustrating it must be to receive an item in that condition and not get a response when trying to reach out.
We take concerns like this very seriously. It’s possible that your messages did not come through to us correctly, and we’d really like the opportunity to look into this for you right away. Please send us your order number and the best email to reach you so we can investigate what happened and make this right as quickly as possible.
We appreciate you bringing this to our attention and hope to resolve this for you promptly.
Best regards
Very disappointing!
I ordered 3 gifts for Xmas fo my grandchildren very disappointing.
They were ordered 27 Nov 25.
I received an email asking me to rate the product on the 15 Dec 25. A product I hadn’t received which they then followed up.
The package was delivered on the 27th December damaged. The three boxes were damaged and one of the toys was inoperable.
I have been corresponding with this company for a refund $74 the broken toy since and still waiting. Being told it’s being forwarded for processing. Repetitive emails saying in the same thing.
How do they sleep at night knowing they ripping off little children of their gifts!
Definitely no recommendations from me!
Australian Kids your response to my review means nothing! You have used the same reply repeatedly promising to sort my issue.
Your company is a sad joke and a scam!
December 27, 2025
Unprompted review
Reply from Australian Kids
Hello Ann,
We’re very sorry to hear how disappointing this experience has been, especially since these were Christmas gifts for your grandchildren. We completely understand your frustration with the late delivery, damaged boxes, and the inoperable toy.
We also apologize for the repeated updates without clear progress. That’s not the level of service we aim to provide.
Please share your order number again so we can personally follow up and ensure this is properly escalated.
Best regards
Customer srvice
They didn't reply my email i purchase many afwe days ago no even tracking number so rubbish company.
February 21, 2026
Unprompted review
Reply from Australian Kids
Hello Mina,
We’re sorry to hear this and understand your frustration. Tracking details are sent once the order has been dispatched, and there may have been a delay or an email issue.
Please contact us again with your order number so we can check this for you right away and get it resolved.
Best regards
Refused to pay refund
I accidentally paid for my purchase with an incorrect card....asked for order to be cancelled, which it was, then I ordered with another card number. Parcel arrived, box was i little dented but as it came from overseas not Australia like they said it's to be expected. However....they have refused to give me a refund on the original purchase even though order was cancelled. Emails are not answered either...will definitely not be ordering from this company again. Authorities have been advised of refusal to answer emails and refusal to pay refund.
February 17, 2026
Unprompted review
Reply from Australian Kids
Hello Lynn,
Thank you for your feedback. Your first order was cancelled as requested; however, the payment had already been processed by the card provider at that time. In such cases, transactions are handled through the banking network and are not automatically reversed on our end.
We’re sorry to hear you’re unhappy with your experience and appreciate you bringing your concerns to our attention. Please reply to your original order email so we can review the matter further.
Best regards
Website is deceiving
Website is deceiving and after receiving the game it is absolutely ridiculously small and not what as shown. Will not be buying again from this website.
February 16, 2026
Unprompted review
Reply from Australian Kids
Hello Sarah,
Thank you for your feedback. We’re sorry to hear the game did not meet your expectations. We aim to present our products as clearly and accurately as possible, including descriptions and images to reflect the actual size and contents.
We appreciate you sharing your experience and will review the product page to ensure everything is clearly communicated.
Best regards
Dreadful, misleading company
Do not buy anything. It is not an Australian company, photos on the website are all AI and despite being led to believe I was paying in Aust dollars, I was charged in another currency, so had to pay currency conversion fees. The packaging is terrible, and the products are shockingly bad quality, arrived damaged, and the electronic orb doesn't actually work. They were supposed to be Christmas gifts but it would have been embarrassing to give this junk to someone.
I've emailed multiple times requesting a refund and had no response. I'm now initiating a chargeback. They're not getting away with this!
December 22, 2025
Unprompted review
Reply from Australian Kids
Hello Amy,
We’re sorry to hear about your experience. We are an international online store, and all pricing and currency details are shown clearly at checkout before payment is completed.
We also respond to all customer emails in the order received, so please check your spam folder if you haven’t seen a reply yet. If your items arrived damaged or not working, please send your order number along with photos or a video, and our team will review this in line with our policy.
Best regards
Total scammers
Total scammers. Do not buy they products arrive damaged. They do answer the phone emails are ignored. Total rubbish. So disappointed thought it was an Australian company. Just CHINESE RUBBISH. NOT EVEN WORTH THE SHIPPING COST.
See below. They reply but there are no contact details or offers. TOTAL SCAMMERS. STAY AWAY FROM THEM
December 18, 2025
Unprompted review
Reply from Australian Kids
Hello Y L,
We’re sorry to hear you’re disappointed and that your item arrived damaged. That’s certainly not the experience we aim to provide.
We take both product quality and customer communication seriously. We do respond to enquiries, so if you haven’t received a reply, your message may not have come through to us.
Please contact us again with your order details so we can review the issue properly.
Best regards
I ordered a Colour Match Logic Game
I ordered a Colour Match Logic Game - it was very very small - broken already - and something you would expect to buy at the Reject Shop for 50 cents.
I contacted them and they have done nothing about the situation.
Do not buy from this site without further investigation.
I know I will never buy from them again.
January 30, 2026
Unprompted review
Reply from Australian Kids
Hello Deb,
We’re sorry to hear you’re disappointed with your Colour Match Logic Game and that it arrived broken. That’s certainly not the experience we want for our customers.
We do take product quality and customer concerns seriously. If you feel your issue hasn’t been addressed, please contact us again with your order details so we can review your case properly.
Your feedback is noted, and we appreciate you bringing this to our attention.
Best regards
Hi not a fan of this company the whole…
Hi not a fan of this company the whole process is painful. They take forever for delivery next to nothing on communication on your delivery. My item was faulty dosent work emailed them still no reply. I have learned my lesson Lorraine
February 8, 2026
Unprompted review
Reply from Australian Kids
Hello Lorraine,
Thank you for taking the time to share your experience. I’m genuinely sorry to hear how frustrating the process has been for you — that’s not the experience we want anyone to have.
You’re absolutely right to expect clear communication, timely delivery, and a working product. Falling short on those points is on us, and I apologize for the lack of response regarding your faulty item. That’s especially disappointing, and I understand why it left you feeling let down.
We’d really like the chance to make this right. If you’re open to it, please reach out to us again with your order details, or let us know the best way to contact you, and we’ll prioritize resolving this as quickly as possible.
Thank you again for your honest feedback — it helps us improve, even when it’s hard to hear.
Best regards
No star worthy honestly
This is not worth any stars for this review. Looks like a cheap toy in a trashy showbag. I paid $19.90 plus postage for this game for my husband and I to play when away in the caravan - what a joke! It is so small, my husband's fingers won't even be able to pick the balls up! Pity I can't attach a photo. SCAM!!!!
February 2, 2026
Unprompted review
Reply from Australian Kids
Hello Annette,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear how disappointed you are with the game and that it didn’t meet your expectations, especially as it was purchased for use on your caravan trip.
The compact size is intended to make it travel-friendly, but it’s clear this wasn’t what you were expecting and that’s on us for not communicating that clearly enough. I understand how frustrating that must feel, particularly given the price you paid.
We certainly don’t want any customer to feel misled. Please reach out to us directly with your order details so we can look into this and work toward a resolution for you.
Thank you again for your feedback — it’s taken seriously and helps us improve.
Kind regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.