Autelpilot Reviews 

Fast response and excellent responsiveness

The ability to control the drone and all the features it has are amazing. I thought I'd be satisfied just for recreational use, but I'm now planning on getting my commercial license and taking full advantage of what this drone can do. Thanks Autel!

I like the product but have submitted requests for information regarding a couple of small issues and tried to buy additional products four separate times about different issues and have received no response from Autel service.

Quick and punctual responses, great availability and kindness, excellent attention and customer service.

Superb customer service both during purchase and follow-up after purchase! Always replied to my questions and concerns normally within hours. The Evo II Pro v3 is a world-class drone and to date, has performed beyond our very high expectations. Also, all the products were received quickly and the shipping packaging is the best we have enjoyed. Thanks to Lucy and the rest of the Autelpilot team!

Great experience! Very quick delivery.

I ordered the wrong item and they worked with me to cancel before shipping and issued a prompt refund.

Great products (Drones). Very easy to order stuff and get things in the mail within 5-7 days. Not bad!

Was missing gift landing pad with order customer service took care of it and is sending one out right away.thank you

I ordered the Evo Lite + Premium Rugged Bundle from Autelpilot on 3/13/23, and had it in my hands on 3/17/23. I am 100% happy with the fast delivery and the courteous service I received.
The bundle is amazing. It's my first Autel drone, and I am completely satisfied with the purchase. I would absolutely recommend Autelpilot to my friends and family members for the purchase of Autel drones and accessories.

the team at Autelpilot were great to work with. they answered my questions quickly, even though half way around the world form my location. The estimate delivery time for my drone was accurate and I will purchase fomr this supplier again.

I am still waiting on a return label.
It was shipped missing parts
The drone was used

Product works and performs as advertised. Received Drone undamaged and was easy to set up and configure. Prop guards were easy to install. Autel website informative and easy to navigate.

I started with drones with a GoPro Karma which was a big deal way back then. After that I have had DJI's. I have been waiting for Autel to come out with a controller That had a screen in it at a decent price. And you finally did. I bought the EVO 2 Pro V3 with the 6.4" controller. The Sony camera does a beautiful job with movies with 4K at 30 frames per second great photos just with single exposures. My only problem is the controller battery doesn't hold a charge. Love your drone.

Edit:

I'm giving an extra star because not only did the extra gifts come, but I had to make a return because one item I purchased was not compatible with my drone. They were very communicative throughout the process and I've received my refund as promised. Very good customer service.

Original:

The drone package came incredifly fast. It arrived 2 days after I ordered. The rest of the items I ordered came a couple days later. Everything was in good condition.

Customer service responded to most inquiries quickly, though I never heard back from them regarding my question on Autel Care, since Autel Robotics told me to contact the company I bought from in order to buy protection for my unit.

The reason for one less star is because I specifically ordered through Autelpilot because of the advertised free gifts of landing pad and propeller guards that were shown with the bundle. I have yet to receive them. I contacted customer service and was told that it had shipped but they didn't have tracking information.

Given how fast everything else came, from overseas no less, it's surprising that I still don't have these or even an idea of where they could be. If it's advertised as part of the bundle, I feel like it should be pre-packed with it. This is my only complaint. If I receive them, I'll adjust my review.

Poor, customer service. Purchased Autel Pro evo v3. Helipad with bundle never came with package. Controller had issues charging for nearly 1 week. Wanted to service a new controller. Stick with a US distributor or brick and mortar store.

Order was exactly as described. Price was great, delivery was fast and hassle-free.

Purchased a lemon, but autel pilot helped get it in the air through autel repair services. Excellent customer support.

great communication on my order. great packaging, and quick shipping.