Autelpilot Reviews 

Great experience with purchasing the Autel Evo II Pro RTK UAS. No problems with the unit except the connection to the drone with the new Smart Controller. I have to "bind" both the controller and drone every time when using. That's my only issue. The drone is an excellent platform for learning and getting your part 107 cert here in the US. I really like the new controller (7.9"), it's great to be able to see what's going on. The standard controller is okay (I got that also) but my vision isn't as great as it used to be. The new controller fixes all that, I also like the ability to mount the controller on a tripod (it's better than using the neck strap). I'm glad I purchased the Autel Evo II Pro RTK UAS ! !

I love my v3. best drone I've ever owned.

Great Product and easy to set up. I have already used the unit twice for fires with my volunteer department.

I didn't initially receive my whole order but customer service immediately resolved the mix up and they shipped the final piece to complete the transaction. I am a repeat customer and would do business again with Autelpilot.

So now we are approaching two years since this company advertised an EVO II v 1 smart controller which they were unable to provide. Took my $1,199.00 quick enough, but have not responded to emails for over a year. MY RECOMMENDATION IS NEVER NEVER DO BUSINESS WITH THIS COMPANY! They have not contacted me about their inability to provide the product and have not refunded my money.

Great experience.
Great product.
Great service.
Go Autel..

What an excellent company Autelpilot are and great products too with amazing helpdesk communication. I am not sure why there are a few bad reviews here, as my experiences have been so different. To start with, I have ordered products from Autelpilot for 6 months now, from spares, batteries, propellors and 2 black friday deals too on Autel Evo Nano Plus drone bundles, and the items have arrived within 3 days every time, and when I have needed to contact customer services, they have been amazing at replying within an hour, especially Lucy [Autelpilot Support Team]. and as for the quality of the drone itself, I have said this many times, I don't think people out there realise how good these drones are. To back up my statement here (and you will see why now), I also have a flagship DJI Phantom 4 pro drone with a 1inch cmos, and sent both drones up. At the time I was wearing a tshirt with writing on, and the writing on my tshirt can clearly be made out with the autel evo nano plus drone, whilst with the DJI version, it was very fuzzy and lifeless, and as a result I now only every use my Autel drones (which are much quieter anyway and less than 249gms). So, I hope this experience helps a little, and thank you again to Lucy and all at Autelpilot for all you have done and your great deals too, especially Black Friday all in one mega bundles. Andrew

I recently purchased a Autel Drone pkg from Autelpilot and other than shipping notification went smoothly and couldn't have been better. I just purchased another product from their store because it went great with first purchase.

Avoid this company at all costs there advertising as a UK company. They have no UK support and the drones are fakes and poor build quality there customer support is non existent

Bought nano+ and found out underpowered and didn't have all of the functions claimed in the advertising (no dynamic tracking). Sent it back within 30 days for refund. It was tracked as delivered, had to email them after a week to ask where my refund was, they said they'd received the drone and refund would be paid within 3 days. 2 days later they claimed it hadn't been received. Ended up raising a dispute via PayPal as support just kept asking the same question over and over even though it had been answered several times. Eventually after 6 weeks PayPal found in my favour and they refunded the money. Wasn't impressed with the drone and their support is an absolute nightmare, avoid them at all costs. Bought a dji mini pro 3 instead and it's superb.

I ordered the new Autel Evo II Pro drone from AutelPilot, but the drone would not transmit any video. I knew the camera itself was working because it recorded to SD card, but even with updating apps, firmware, and everything else the image transmission wouldn't work (I knew it was defective, I've used a lot of drones). AutelPilot said to ship it back to a certain address with a tracking number, which I did via UPS less than a week after buying it, and the tracking confirms delivery. However, they started saying it was only shipped to a "loading dock" and that they could not confirm my return, even though I followed their instructions exactly and had proof. This is not an american company either-- the transaction shows up as a foreign charge and the service emails read more like chinese than english. It is now a month later and now I have no money and no drone, I am still in dispute with them over the return of the defective drone, making a complete nightmare situation from this awful dishonest company.

well I purchased the 6K why not and I must say it's my go to drone though I'm still learn it's Tops for me.....Thank you Autel

I really enjoy my Evo 2 Pro 6 V2. My only issues was a bad battery to start but was corrected immediately and my other issues are I cannot see the screen using my phone outside. It is too dim for my old eyes so I bought the smart controller which was worth every penny to me. This extra purchase did not disappoint!!
Only complaint is software updates. Sometimes they work and sometimes they don’t. Please correct this.

This is my first Autel drone and I am very impressed!!! So far no issues

The drone I purchased (Autel Evo Lite+) has outperformed my expectations as a stable flier with great features and camera quality. I am giving 4/5 stars because I have had two occasions where the UAS has disconnected video feed from the remote viewer. It is only the video feed, as I can still control and land the UAS, but it requires a restart to reconnect video.

I pre-ordered an Autel nano drone on Dec.19, 2021 and it was a nightmare. I was asked to upgrade my order in April of 2022 because the drone I ordered was out of stock they had already shipped them all out even though I had pre-ordered so I had to upgrade to a higher price model that was in stock which was $150 more making my purchase over $800.

So I when received it a couple of weeks later it did not work the only three propellers would start up and it never got off the ground I ended up with a $800 paperweight and was really depressed and mad because of the time and money I had spent for this drone. I thought it was going to be great after having bought a previous Autel Evo drone that worked great and had no problems but this one turned out to be a nightmare and you can forget about trying to get a refund it’s not going to happen so I ended up trashing the whole thing and just taking the “L” because I was so frustrated.

Eric was my sales rep please look it up Dec 19, 2021 you will see everything I said is true.

Autelpilot.com agreed to refund my money and haven’t done it. They claim they are officially affiliated with Autel Robotics, however Autel Robotics denies this and calls AutelPilot.com a scam web site. So far they have stolen my money and refuse to give me a refund. They have acknowledged that they have my money and have not delivered the smart controller that I ordered.

I order Autel Evo Nano+ Premium Bundle on 5th January 2022, after waited a while the item still not yet ship and then I email and asked for it. Eric very patient reply and feedback my email and later I also email couple time asked for shipment and he also reply me with polite, then I decided just waiting it until on 28th February 2022 the item shipped and arrived very fast to my address on early of March 2020.

I had fly it couple time for took videos and photos, I enjoyed the drone very much. After 1 month and about 10 flights on around 24th April 2020 the drone failed to take off and cannot fly after I tried many times until the battery low and I email Autelpilot and tell them the problem once again Eric feedback my email immediately and later Lucy from Autelpilot also asked for some data as: flight log, my latest firmware, my drone S/N. After reply her email and she told me that time I just realized had new update for Autel Evo Aircraft V1.3.26 and I not yet update it and after I update my drone back to normal and can take off again today.

Thanks to them for feedback my email with patiently.

Regards,
Han