Authentic Ireland Reviews 

262
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently mention the exceptionally fast shipping, very smooth website navigation, and effortless online ordering process when purchasing items. People consistently praise the top-notch clothing quality, excellent variety of sportswear, and the remarkably helpful support team that always goes above and beyond to resolve any concerns. Some reviewers were not happy with unexpected delivery delays, missing tracking details, and slow customer service replies during busy holiday periods. A few consumers also experienced missing items in their shipments or faced frustrating difficulties when trying to secure refunds for returned products.

What people talk about most

Delivery service

People report positive experiences with delivery_service, expressing widespread satisfaction regarding speedy... See more

Order

Users describe positive interactions with order processes, highlighting quick and easy website navigation... See more

Product

Customers consistently note positive experiences with product, highlighting top class and excellent quality... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team for going above and beyond to... See more

Quality

Clients share positive opinions on quality, frequently describing the clothing items as top class, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would not fault this company at all . There was a minor issue with my order I had placed and I received an email explaining what had happened and what options were available to resolve the issue. The... See more

Rated 5 out of 5 stars

I cannot recommend this company enough I would give them 10 stars if I could. The customer service a pleasure to deal with and Emily needs a pay rise dealing with people like me this time of the year,... See more

Rated 5 out of 5 stars

Been ordering from Emily and Authentic Ireland since last Christmas, can’t fault them, they’ve always been so helpful and the customer service goes above and beyond. Can’t thank them enough for the la... See more

Rated 5 out of 5 stars

Great store, easy to order from & delivery was very quick , well packaged & great quality so il definitely shop online here again ... alao great customer service- thank you .


Company details

  1. Clothing Store
  2. Activewear Store
  3. e-Commerce Service
  4. Men's Clothing Store
  5. Sportswear Store

Written by the company

Authentic Ireland is an independent sportswear retailer based in Ireland, shipping worldwide. Shop the latest men's tracksuits, jackets, sets, tees, shorts, headwear and footwear from Nike, The North Face, Under Armour, Berghaus, Monterrain, Trailberg, Envi and Reprimo. Whether you're after a Trailberg tracksuit, an Envi hoodie, a Monterrain set, Under Armour shorts or a North Face jacket, you'll find them all here. Every item is 100% authentic, fairly priced and delivered fast across Ireland, the UK, Europe and beyond, which is why shoppers across Dublin, Cork, Galway, Limerick, Belfast and the rest of Ireland keep coming back.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

262 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(262)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Excellent Customer Service

I found this company excellent to deal with, particularly from a customer service point of view. Great choice of products, prompt delivery and excellent communication via their help email address when there was a mix up with my order. Would absolutely purchase from this company again.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Have ordered a few times from Authentic…

Have ordered a few times from Authentic Ireland, always fast delivery! I made an order for my son, then realized it had already been ordered by his father, emailed the help email to cancel, got a response straight away with the order cancelled, and refund issued with no hassle at all, highly recommend.

December 5, 2024
Unprompted review
Advertisement
Rated 4 out of 5 stars

Order never arrived

Unfortunately there was a problem with my order during a busy period but the company reached out and remedied the situation.

November 24, 2024
Authentic Ireland logo

Reply from Authentic Ireland

Hi,

Apologies for the delay on the t-shirt you ordered.

We have emailed you back about this, and just to clarify we have only received one email from you in total, but not to worry as we want to resolve this for you as soon as possible.

During this busy period of Black Friday week we are working through large volume of orders & customer query’s.

Thanks

Rated 1 out of 5 stars

Very nice collection

Very nice collection

November 20, 2024
Unprompted review
Authentic Ireland logo

Reply from Authentic Ireland

Thank you so much for your kind words about our collection! We’re delighted to hear you enjoyed it.

However, we noticed that the review is rated with 1 star, which might have been an accidental selection. Ratings like this can significantly impact our business image, so we kindly ask if you could double-check and update it to reflect your positive feedback if possible.

We truly appreciate your support and understanding. If you need any help correcting the review, feel free to reach out to us directly—we’re happy to guide you through the process!

Best regards

Advertisement
Advertisement
Rated 5 out of 5 stars

Really pleased with my purchase

Really pleased with my purchase.

I was reluctant to purchase with a new supplier as I only tend to stick to UK shipping and I have been caught out with designer resellers before but I am so pleased I went ahead.
My son loves his clothes and the process was straight forward and well managed- was kept informed at every stage and very please with the whole experience.

Will definitely re-purchase from this company.

July 27, 2024
Advertisement
Rated 5 out of 5 stars

First time ordering from authentic…

First time ordering from authentic ireland ordered a few sets and tracksuits on Thursday night around 11pm at night got email yesterday morning saying they were on the way and Saturday morning on a bank Holiday weekend delivered to Cork very fast service easy to use website fast responses on instagram sets already done for you don't need find matching stuff and the best of styles and designs what more do ya want will 100% be buying again thanks again.

August 3, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look