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AUTODOC - Ireland Reviews 1,222

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 564 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent prices and the high quality of the products. Many people found the ordering process easy and appreciated the wide selection of parts available. Reviewers often mentioned receiving their orders promptly and that the items were well-packaged and accurately described. However, some customers experienced issues with product quality, noting that certain parts did not fit or were of poor quality, leading to premature failure. There were also occasional complaints about delivery times, with some orders taking longer than expected to be dispatched or arrive, and a few instances of damaged packaging or incorrect items being sent.

What people talk about most

Product

Consumers have mixed experiences with products. Many reviewers praise the wide selection, good prices, and... See more

Delivery service

Users describe ambiguous interactions with delivery service. While many customers praise fast delivery, with... See more

Price

Reviewers mention positive feedback about price, with many customers praising the great prices, good offers,... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the ease of placing orders, the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are satisfied with the product quality,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Competitive prices make AutoDoc the only supplier of car parts. Spark plugs are still arriving badly packed out of their boxes and protective sleeves. This means I have to check the electrode gap ev... See more

Company replied

Rated 4 out of 5 stars

They have a good lot of suppliers for each product, maybe too many. I'm sure many of the part for sale by different vendors is still made in the same factory. Prices are good, although transport is ve... See more

Company replied

Rated 4 out of 5 stars

Easy to do orders and good choice of parts with reasonable prices. The only minus is that SOMETIMES orders takes couple of days to get ready for shipping company. SOMETIMES some parts could be pac... See more

Company replied

Rated 4 out of 5 stars

Initially I was told that the part is not available at autodoc so I ordered one as per my understanding. The return service had issues where autodoc gave me return form which wasn’t supported by Ire... See more

Company replied


Company details

About AUTODOC - Ireland

Written by the company

AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.

Autodoc App Autodoc Site Autodoc Club YouTube

What we are known for:

Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.

Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.

Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.

Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.

Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.

Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.

Contact us FAQ

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Good service

Good service , good price

April 29, 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello Uwe !😊
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team🛠️

Rated 5 out of 5 stars

Autodoc have good prices once you spend…

Autodoc have good prices once you spend €150 free delivery it's great 👍. Good quality parts 👍.

April 29, 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello Mariusz Ludewig!😊
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team🛠️

Rated 5 out of 5 stars

You deliver on time

You deliver on time

April 29, 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello!⭐
We want to thank you for your time and positive feedback!
Best regards,
AUTODOC Team🚙

Rated 4 out of 5 stars

Good but not fast delivery options they…

Good but not fast delivery options they have

April 29, 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello🕊️!
Thank you for your positive feedback!
We do our best to speed up all the processes.
Please contact us if you have any questions.
Best regards,
AUTODOC Team🔧✨

Rated 5 out of 5 stars

very good webside

April 29, 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello!
Thank you very much for your time and appreciation🏆.
Best regards, AUTODOC Team🚗💨

Rated 1 out of 5 stars

Today I sent a request for parts

Today I sent a request for parts, and received a message saying I will get a reply in 48 hours. I sent the request because I need the parts. Waiting 48 hours isn't a satisfactory reply. Discounted parts are not worth this waiting time. And then having to wait a further week or so to receive them... It's not a good enough service. Autodoc are not as good as it used to be. I couldn't rely on a service like this ..
You replied twice, since this review...on both occasions with the wrong information. clearly not reviewing the supplied VIN number

May 1, 2026
Unprompted review
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hi Terry!
Our business hours are limited. We cannot answer your inquiries after 9 PM on Friday, but we will be happy to answer during business hours.
Please let us know what is wrong with offered products. If you have questions, we are at your disposal. Feel free to contact us at trust@autodoc.co.uk.
Best regards,
AUTODOC team

Rated 1 out of 5 stars

Terrible slow and expensive delivery…

Terrible slow and expensive delivery and no customer service only cheap useless ai

April 30, 2026
Unprompted review
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Dear Jack! We are very sorry that you are so disappointed with our service. Please accept our apologies for any inconvenience you experienced. Our main goal is to provide the best service to our customers. We would be grateful if you could give us a chance to look into the situation and perhaps suggest an appropriate solution. Please feel free to contact us at trust@autodoc.eu. Best regards, Your AUTODOC Team.

Rated 5 out of 5 stars

Super fast delivery!

Very easy to navigate through products. Well priced, easy to place the order & items delivered super fast.
I have used Autodoc before & the service has always been spot on.

April 30, 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello Alan Guest!😊
Thank you for your kind feedback! We’re happy to hear that you appreciated the parts and the fast delivery. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
Best regards,
AUTODOC Team🚗

Rated 5 out of 5 stars

VERY GOOD EASY

April 30, 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hi Noel !
Thank you very much for your feedback and wonderful rating. We will continue to work only for 5 stars! Best regards, AUTODOC Team🧡

Rated 5 out of 5 stars

great pricing

great price and quick shipping time

April 30, 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hi MR MARTIN CONNOR!
Thank you for your kind feedback and for taking the time to share your experience with us. ✨We’re delighted to hear that you enjoyed working with us and that you’re satisfied with our service.
Wishing you safe and happy travels on the road!
Best regards,
AUTODOC Team🔧

Rated 5 out of 5 stars

EXELENT

EXELENT, PERFECT

April 29, 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello!😊
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team🛠️

Rated 5 out of 5 stars

Autodoc working great

Autodoc working great . Large choice of car aparts from budget to premium.

April 29, 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello Vlad!⭐
We want to thank you for your time and positive feedback!
Best regards,
AUTODOC Team🚙

Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would - and I would definitely not recommend them.

For a company that has a .ie website, their delivery times are really, really bad..
More than 14 days (close to 20) to get items delivered.

My advice - do not use them if you are based in Ireland. There are way better local suppliers.

April 29, 2026
Unprompted review
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello Marc de Douallier!
We’re very sorry to hear about your experience and understand your frustration regarding the delivery time.

We sincerely apologize that your order took significantly longer than expected, especially given your expectations based on the website. This is not the level of service we aim to provide.

Please be assured that our Quality Control Manager will be contacting you shortly to review your case in detail and assist you further. We are committed to understanding what went wrong and improving our service.

Thank you for your feedback.
Best regards,
AUTODOC Team

Rated 5 out of 5 stars

Easy find items excellent service and…

Easy find items excellent service and delivery

April 29, 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello Adrian Godfrey!😊
Thank you for your kind feedback! We’re happy to hear that you appreciated the parts and the fast delivery. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
Best regards,
AUTODOC Team🚗

Rated 5 out of 5 stars

No problem

No problem, lots of parts and kits to choose from and easy to complete transactions, fast delivery.

April 29, 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hi James! 🙌
Thank you so much for your wonderful rating! We truly appreciate your support and are thrilled to have met your expectations.
Best regards,
AUTODOC Team🚗

Rated 5 out of 5 stars

Parts and prices very good

Parts and prices very good

April 29, 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello OTOOLE Michael!
Thank you for your kind words and appreciation of the quality of our work😊.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team🚗💨

Rated 5 out of 5 stars

Great price

Great price, great service,great communication. Cant fault the whole experience.

April 29, 2026
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello!
Please, accept our gratitude for your feedback and attention to our work🙌.
We are happy you have a positive cooperation experience with us.
We wish you good luck on the road.
Best regards, AUTODOC Team🚗

Rated 5 out of 5 stars
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hello Mr RAZVAN CRISTIAN!😊
Thank you for your kind feedback! We’re happy to hear that you appreciated the parts and the fast delivery. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
Best regards,
AUTODOC Team🚗

Rated 5 out of 5 stars

Thanks to AutoDoc team

Thanks to AutoDoc team for the prompt response specially Andrew. He was so helpful with my case. He took his time to understand the whole situation from my end and provided the best solution. Thanks a million. Great customer service.

April 27, 2026
Unprompted review
AUTODOC - Ireland logo

Reply from AUTODOC - Ireland

Hi Habib Khan Toha,
We're touched by this review and grateful for your trust⭐.
This confirms that we're on the right path💫.
We look forward to your return!
Best, AUTODOC Team

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