Vendor still has not delivered License Key or Instructions.
Here is my current experience with this vendor:
Below is a **clean transcription** of the screenshots with **all identifying info redacted**.
* All **email addresses** and **domain names** are masked **after the first 3 characters**
* Separate parties are clearly labeled
* Names, case IDs, tracking numbers, and links are anonymized
* Timestamps preserved
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## PayPal Resolution Center
**Issue Type:** Item not received
**Reason:** I didn’t receive the digital download
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## Case Details
### Case Timeline
* **Jan 25, 2026**
You had a conversation with **[SELLER-A]**
* **Jan 25, 2026**
You filed a case
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## Conversation Log
### **[SELLER-A]**
**January 25, 2026 – 8:54:46 AM PST**
Link provided:
img***********`
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### **[SELLER-A]**
**January 25, 2026 – 12:31:21 PM PST**
> hello, the item is received is just you have an issue to activate the license code. we are going to resolve your problem so please you will get the response via your email about the steps of verification so you can activate your script.
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### **[BUYER-A]**
**January 25, 2026 – 5:13:08 PM PST**
> I made the purchase on Saturday. It’s now Sunday evening and I still cannot install my purchase. You answered me 6 hours ago, but you have not sent the email and have not given me any way to activate the software. Please, I need this fixed now, or I need a refund immediately. Thank you.
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### **[BUYER-A]**
**January 25, 2026 – 5:16:17 PM PST**
> If you have already sent the key to:
> `xxx***********`
> I did not receive it there. Please send activation/key to:
> `xxx***********`
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### **[SELLER-A]**
**January 26, 2026 – 5:06:46 AM PST**
> hi i sent an email to you via an email but i think you did not get it, i think is a wrong email. please send me your real email so we can talk and fix your problem. sorry for this confusion.
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### **[BUYER-A]**
**January 26, 2026 – 5:22:09 AM PST**
> please email both:
> `xxx***********`
> and
> `xxx***********`
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### **[SELLER-A]**
**January 26, 2026 – 5:33:16 AM PST**
> i cant see your emails it shows as xxxx i think paypal doesnt allow to send emails please try to send a message via contact us from our website by providing us the email, thanks
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### **[BUYER-A]**
**January 26, 2026 – 5:47:19 AM PST**
> I have now sent both of my email addresses to your website as shown in this screenshot:
> `img***********`
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### **[BUYER-A]**
**January 27, 2026 – 4:13:53 AM PST**
> PayPal is saying:
> “Tell us what’s going on – Seller has shared an invalid tracking number.”
>
> I suspect the seller might be fraudulent:
> `img***********`
>
> The issue isn’t listed here. This is very strange, and as you said, only PayPal can see the links, etc., but I have shown them this one at `img***********`.
>
> I will have to tell them that this is very strange and that I don’t understand why you won’t deliver the License & Instructions.
>
> Since you will not deliver the License & Instructions immediately or the refund, I’ll have to wait till January 31st to request the refund for sure.