I finally found the info I needed regarding wire gauge for motorized panic bar release. Outside of product manuals which I don't have this is the only place I found the recommended wire size verses l... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
after purchased the falcon 8231 pull arm swing package, confuse with the diagram manual took pictures of the unit email to William from sale department and he responded right away, he guide me throu... See more
Called needing help to find the right weatherstripping for some commercial doors. Derek answered and was extremely knowledgeable. Sent him a few photos and he immediately identified what I needed. Eve... See more
I have zero experience with doors, and have spoken with Derek 3 or 4 times on 3 different doors. He is always very polite, patient, and educated me every time. Derek's knowledge and expertise is conve... See more
Company details
Written by the company
Automatic Door and Hardware is a third generation family business. Beginning with our Grandfather, who was one of the first Besam automatic door distributors, both our family and business has grown. Today our company is proud to offer our own line of commercial doors and hardware.
Contact info
4501 E FM 1518, 78154, Selma, United States
- 877-412-3667
- help@autodoorandhardware.com
- autodoorandhardware.com
4.5
Excellent
322 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Experience!
February 15, 2019
Unprompted review
Advertisement
William J provided excellent service
February 14, 2019
Unprompted review
Ordering was quick and easy!
February 5, 2019
Unprompted review
Easy to find exactly what I needed.
January 29, 2019
Unprompted review
Advertisement
Quick response that is helpful and…
Quick response that is helpful and informative. Great service!
January 26, 2019
Unprompted review
Must be two guys working out of their…
Must be two guys working out of their Mom's garage. It took 7 business days for them to ship. No phone number listed on their web site, only an email address. Very poor service. If you need a part in a hurry, look somewhere else.
January 18, 2019
Unprompted review
Reply from Automatic Door and Hardware
Hello Roger,
I'm sorry you feel that way! Our records indicate that we contacted you on several occasions telling you the lead time due to the backorder of this item. However, we never received a response from you. You did choose the Free Shipping, which typically takes 7-10 Business Days. But we upgraded you for free to UPS Ground, so you could get the product sooner due to the backorder.
I apologize that you were not able to receive our emails from your end.
Thank you,
Excellent customer service will…
Excellent customer service will definitely order again.
January 18, 2019
Unprompted review
I sent an email over asking what I…
I sent an email over asking what I needed and within 5 mins they had answered me with exactly what I needed.
January 16, 2019
Unprompted review
Advertisement
William was great to work with
William was great to work with because we didnt havea clue of what we needed and after many emails he has set us up for what we needed. Great company to work with and highly recomend them for your door needs
January 15, 2019
Unprompted review
Excellent Customer Service Representatives
The customer service representative helped me select the correct hardware for my door.
December 18, 2018
Unprompted review
Current product was discontinued so I…
Current product was discontinued so I asked for alternate. Received immediate response. Grateful for support and customer service. Its great to have a "human" understanding and response. Thank you
December 7, 2018
Unprompted review
Thank you for offering 5% discount and…
Thank you for offering 5% discount and free shipping. Easy purchase via your website
December 4, 2018
Unprompted review
Advertisement
no customer service
December 3, 2018
Unprompted review
Reply from Automatic Door and Hardware
Hello Thomas,
We received your email regarding the change in the shipping address. The address has been updated and the products are shipping today.
Thank you,
Super fast
it would have been nice to talk to a customer service rep but when I emailed them they responded very quickly, and then I asked another question via email and he responded back very quickly once again. There was no hidden charges the price was very fair, shipping costs were very reasonable also. And even though it was towards the end of the day I received confirmation that my part shipped on the same day.
November 26, 2018
Unprompted review
Advertisement
Best prices for Autoslide products
Best prices for Autoslide products when they offer the 5% discount with code. I've compared everywhere.
November 22, 2018
Unprompted review
Great prices and website
November 17, 2018
Unprompted review
Great site and discount
November 16, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.