We were happy with the service, the prise and the condition of the car. The booking was fast, the emplouees were trying to help and give the best advise, the feedback on the booking fast and clear. F... See more
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See what reviewers are saying
The city office was great and could not be any more helpful. The return at the airport is cumbersome, becaues the company asks you to call their desk so that they can send somebody to collect the car... See more
I never had any problems with Autoeurope so far. Thus, I can recommend the company without contraint . I'm wondering if I would really have optimal cover, insurance and refund of the insurance excess... See more
We hired a VW T5. It was in good condition and exactly what we needed. As noted above - easy to book and to collect. Rental price was a little expensive but we realise it is an expensive vehicle. The... See more
Company details
Contact info
Landsberger Straße 155, 80687, München, Germany
- +49 89 541 9555 8009
- atres@autoeurope.de
- autoeurope.at
4.1
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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AutoEurope/ Dryyve. Disappointing.
AutoEurope’s supplier Dryyve, based at Salzburg Airport, were very good value but BEWARE of hidden charges (toll and an inadequate km/day allowance) and a €200 deposit which they keep for SIX MONTHS, in case of motoring offences. AutoEurope is only a broker so their customer services responded but team could/would not help. Their own voucher is misleading and does not warn of the issues at the point of booking.
February 21, 2026
Unprompted review
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Not satisfied with this rental company
When picking up the car I had to wait for 10 minutes. The car key could not be found...
Rental was just for 24 hours but I had to pay EUR 10,-- extra for highway fees. Never ever had to pay that before when renting a car.
November 12, 2022
Unprompted review
Reply from Auto Europe Oesterreich
Good day,
Thank you for your review. We are very sorry to hear that you were not satisfied with your car supplier. We would have liked to look at your booking but could not find any booking under this name in our system. Unfortunately, you did not respond to our contact request via Trustpilot either. Therefore, we cannot pass on your criticism to your booked rental company and can only reply here in general terms.
We assume that your vehicle rental was in Austria? In fact, with most car rental companies in Austria the fee for the motorway vignette is included, with only very few rental companies this is not the case. You can find out during the booking process whether this is the case with your selected rental company. You will find this information under the link "Terms, Conditions, Local Fees & General Business Terms" on the "Book your car rental" checkout page just above the "Proceed To Payment" button. In the pop-up window that opens, click on the tab "Inclusive package" and you will find the details under "Your rental " respectively "Rental does not include ". Our reservation team will be happy to help you on +43 720 884 749.
With kind regards
Auto Europe Deutschland
Online Marketing Team
Didn't help me at all after we…
Didn't help me at all after we unfortunately only arrived a week later due to illness. AutoEurope and budget Car cancún as well!!!!! So my 500€ are gone!!!! Thanks for nothing!!!!!! Just because I wasn't allowed to rent the car after the first week of rental!!
To your Answer:
I don't understand why I wasn't allowed to rent the car a week later!!!!
June 12, 2022
Unprompted review
Reply from Auto Europe Oesterreich
Sehr geehrter Herr Raphael,
vielen Dank für Ihre Bewertung.
Aufgrund Ihrer deutlichen Verspätung wurde Ihre Buchung vom Vermieter als no-show aktualisiert. Da wir dem Vermieter schon den Mietpreis bezahlen mussten, können wir Ihnen keine Rückerstattung gewährleisten.
Wir hoffen auf Ihr Verständnis.
Mit freundlichen Grüßen
Ihr Auto Europe Team
Super Service
August 15, 2019
Unprompted review
Not trustworthy, unhelpful, differing rental conditions, owe us money - DON'T RECOMMEND
We booked a car with Auto Europe for our holiday in Sicily but unfortunately had to experience a variety of issues which still have not been resolved up to this day.
The problems started when we were unable to make essential changes to our booking due to our contract being very restricted. We recognized that being our own fault and lost all the money we paid for that rental car. In turn, however, we were offered 130€ credit towards our next rental car with Auto Europe. When renting the second car, the conditions stated in our voucher were significantly different to the conditions of the car rental shop which resulted in an additional charge of 219€ we had agree to immediately in order to be able to pick up the car.
Throughout this process (which has been ongoing for almost 1 month now), the Auto Europe hotline has not been very helpful at all. Staff was unwilling to help and had to be convinced by us to ask their boss about how they could help us solve these problems! Additionally, many of the staff we talked to did not speak German very well which resulted in significant mistakes such twisting the numbers of the main driver's age.
Up to this day, we still have not received the 130€ credit which was promised NOR a written confirmation of this credit which we explicitly asked for. Moreover, hotline staff told us to file an online complaint in order to get back the 219€ we paid. However, we still have not heard back from Auto Europe.
To sum up, I would not recommend Auto Europe to anyone. The number of issues we have encountered is too high for a supposedly trustworthy car rental company. As you can see, Auto Europe still owes us 319€. So I would recommend paying a little extra for a professional and trustworthy car rental company - in the long term that will save you time, money and energy.
August 13, 2019
Unprompted review
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very good prices but not user friendly
July 19, 2019
Unprompted review
alles optimale Abwicklung
April 19, 2019
Unprompted review
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Usually all fine
September 10, 2018
Unprompted review
Great value good cars I have rented…
Great value good cars I have rented with Auto Europe all over the world without any issues.
June 26, 2018
Unprompted review
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Super Service
March 25, 2018
Unprompted review
I've used this company several times …
I've used this company several times now – extremely competitive prices, no problems so far.
December 12, 2017
Unprompted review
nice & easy booking
September 14, 2017
Unprompted review
easy and quick
August 22, 2017
Unprompted review
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