They presents bookings as confirmed car hire, but once you’ve paid, you’re told by email the reservation is actually “on‑request”. The supplier then couldn’t honour the booking, and provided no al... See more
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See what reviewers are saying
Have used AutoEurope before several times and has always been good with many useful choices. But it can be tricky to ensure you book the best deal for your own circumstances, so it is essential to be... See more
Company replied
After I made a mistake with my booking collection and need to reschedule the staff at autoeurope Australia where amazing . A lot more helpful than dealing direct with rental companies. The only ch... See more
Company replied
Have used Auto Europe many times for car rental in Australia and Ireland. I have never had any issues with my bookings, and the prices have always been better than anything else I could find online. D... See more
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Company details
About Auto Europe Australia
Written by the company
Auto Europe has been a leader in worldwide car rental services for over 60 years. Get the best rates for car hire in 190 countries and 28,000 locations.
Our products
Contact info
P.O. Box 1321, 2059, North Sydney, Australia
- 1300 656 601
- reviews@autoeurope.com.au
- autoeurope.com.au
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Auto Europe Australia
Hi Luigi,
Thank you so much for your kind review! We're thrilled to hear you had a great experience and truly appreciate your support. Wishing you safe and happy travels ahead!
Kind Regards,
Georgia
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the process of booking the car with…
the process of booking the car with clear information was easy.
July 22, 2025
Reply from Auto Europe Australia
Hi Terry,
Thank you for your kind review and lovely feedback. We're delighted to hear that the booking process was straightforward and the information provided was clear. Wishing you happy and safe travels ahead.
Kind Regards,
Georgia
easy to navigate
July 21, 2025
Reply from Auto Europe Australia
Hi Wayne,
Thank you for your review and excellent feedback. It's great to hear you found our platform easy to navigate. We wish you happy and safe travels ahead.
Kind Regards,
Georgia
Quick & easy
July 20, 2025
Reply from Auto Europe Australia
Hi Charles,
Thank you for your review. It is wonderful to hear you found our processes quick and easy.
Thank you for your support. Wishing you safe and happy travels.
Kind Regards,
Georgia
I felt totally ripped off
I felt totally ripped off. Got to pick up car- wasn’t available and they offered me upgeade( no other choose) I ended up paying DOUBLE the original amount- I fdidnt why me deposit back- don’t know why.
NEVER. Trust or book with them again and can’t recommend them to anyone. So disappointed and a total rip off
Reservation 1187440672
June 24, 2025
Unprompted review
Reply from Auto Europe Australia
Hi Jason,
We're very sorry to hear about your recent experience with the vehicle collection and understand how frustrating this must have been. This is certainly not the level of service we expect from our supplier partners, and we sincerely apologise for the inconvenience and disappointment caused.
We would like to investigate this matter further and assist in resolving the issue. As your review doesn't include a booking reference, please email us at reservations@autoeurope.com.au with your booking number and contact details. We'll pass this straight to our Customer Service Manager for urgent review.
We appreciate your feedback and would like the opportunity to make things right.
Kind regards,
Georgia
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Reply from Auto Europe Australia
Hi Leon,
Thank you for your kind review, it is greatly appreciated. We're delighted to hear that you found the booking process easy and the price just right. Wishing you safe and happy travels ahead!
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi David,
Thank you for your kind review and lovely feedback! We're so glad you found us easy to deal with and that you received the right information. We're always here to help and wishing you safe and happy travels.
Kind Regards,
Georgia
what the car is and all the information about the car is available
Your web site is very easy to operate compaired with others
July 14, 2025
Reply from Auto Europe Australia
Hi Patrick,
Thank you for the great feedback and review! We're glad to hear you found our website easy to use - making the booking experience smooth and simple is exactly what we aim for. We hope to assist you again soon and wishing you safe and happy travels!
Kind Regards,
Georgia
Absolutely brilliant customer service…
Absolutely brilliant customer service hired two vehicles through Auto Europe during our European trip and both times had no issues - would recommend Auto Europe and we will 100% hire through them again..exceptional savings going through Auto Europe rather than direct with the major car hire companies..we saved approx $600 to $900 per vehicle hire … We had Europcar car hire vehicles twice, clean, new vehicles, had better vehicles than we hired at no extra cost, just remember treat the vehicle like you own it, report all pre damage before you drive away from car hire company office, take videos & photos of any damage and your have no issues - thanks Auto Europe for a great service !
June 4, 2025
Unprompted review
Reply from Auto Europe Australia
Hi Mark,
Wow! Thank you so much for the glowing feedback! We're thrilled to hear your experience with Auto Europe was smooth, cost-effective, and backed by brilliant customer service. It's great to know you enjoyed the upgrade and the savings! We really appreciate your helpful tips for fellow travellers, and we wish you safe and happy travels ahead.
We look forward to helping you with your future travels!
Kind Regards,
Georgia
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Easy and quick way to book a car
July 6, 2025
Reply from Auto Europe Australia
Hi Peter,
Thank you so much for your review! We're glad to hear the booking process was easy and quick - just the way it should be. We wish you safe and happy travels ahead!
Kind Regards,
Georgia
Easy to do and quick
July 2, 2025
Reply from Auto Europe Australia
Hi Diana,
Thank you so much for your review! We're glad to hear the process was fast and straightforward for you. We wish you safe and happy upcoming travels!
Kind Regards,
Georgia
Easy to navigate through the site
Easy to navigate through the site. After weeks of investigating it was the best package I found.
February 7, 2025
Reply from Auto Europe Australia
Hi Steven,
Thank you for your fantastic review. We really appreciate your feedback. We are delighted that you had a great experience, and we wish you safe and happy travels ahead!
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi John,
Thank you so much for your kind review. It is great to hear that you found our pricing competitive and appreciate that we're available by phone. Thank you for your positive feedback and wishing you safe and happy travels!
Kind Regards,
Georgia
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Website was easy to navigate
June 25, 2025
Reply from Auto Europe Australia
Hi Gary,
Thank you so much for your feedback and review! We're glad to hear you found the website easy to navigate - we always aim to make the booking process as smooth as possible. Wishing you safe and happy travels!
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi Beren,
Thank you for your lovely feedback - we really appreciate you taking the time to share your positive experience. It’s fantastic to hear you secured a great deal and that the booking process was nice and easy.
Wishing you all the best for your upcoming adventure!
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi Frank,
Thank you for taking the time to share your positive feedback - it's truly appreciated. We're glad to hear you found our prices competitive, the options plentiful, and the booking process simple.
Wishing you safe and happy travels ahead!
Kind Regards,
Georgia
Very convenient booking experience and overall rental
Easy to change from my original booking to new booking after my travel plans changed
June 20, 2025
Reply from Auto Europe Australia
Hi Ross,
Thank you so much for your wonderful review! We’re so pleased to hear that we were able to accommodate your changes smoothly and make the process convenient for you.
Wishing you safe and happy travels ahead!
Kind Regards,
Georgia
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Everything was easy to do and understand
June 16, 2025
Reply from Auto Europe Australia
Hi Kent,
Thank you for your kind review; we really appreciate you sharing your positive feedback. It's great to hear that you found our booking process efficient and clear. We wish you safe and happy travels ahead.
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi Simmone,
Thank you so much for your kind review; it is greatly appreciated. It's great to hear that you found a great price and a simple process. We wish you safe and happy travels ahead!
Kind Regards,
Georgia
Reply from Auto Europe Australia
Hi David,
Thank you so much for your review! We’re glad to hear that you found our website and booking process simple and straightforward. Your positive feedback is truly appreciated! Wishing you safe and happy travels.
Kind Regards,
Georgia
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