Auto EuropeReviews 

I booked a car rental through Auto Europe and paid extra for their premium "Super Cover / Excess Refund" protection, which explicitly states that roadside assistance and towing costs are covered.

During the rental, the vehicle became immobilized due to an issue with the keys. The local supplier (Alamo) resolved the operational issue and issued TWO completely separate invoices, clearly distinguishing the services:
1. One invoice for the physical key replacement (CHF 437.51).
2. A completely independent invoice for the cross-border towing and roadside assistance (CHF 893.26).

While I accept that the hardware of the key itself is a standard exclusion in the policy, Auto Europe’s Customer Service (Case #5954275) issued a final rejection denying the refund for the towing service as well. They are using an abusive "cause-and-effect" interpretation, claiming that because the immobilization was caused by a key, the covered towing service is automatically invalidated.

This is a clear breach of contract. Vehicle immobilization and roadside logistics are covered independent events under the Super Cover policy I paid for.

Due to their complete lack of flexibility and unfair rejection, I have formally escalated this case to the European Consumer Centre (ECC-Net) against Auto Europe Deutschland GmbH. If you buy their "Super Cover", be prepared for them to look for any loophole to avoid paying when an actual emergency happens.

Absolute bullshit. They rent you a car and say it’s a paid in full price. Then you go to pick it up and there are triple the add-ons. So if you think it’s going to cost you $1000, it really costs you $3000. It is all one huge scam and they know it. You are now on your vacation and you either take the car or leave it, at triple the price. I would NOT recommend Auto Europe to anyone ever!!!

rented a car with Auto Europe , had a little accident, try contact them 3 times by phone snd by mail , no answear coudnt fly , booked another flyght the next morning , arrived in Charleroi ( Brussel South) present myself to Kaddy , they said , beacause i have booked with Auto Europe i lost my right to fetch the car in, eventually 24 h delay ,
also this year problem with Wizzcar , in Lamezia Terme,payed and reserved true Ryanair , they coudnt use my Platinum mastercard because they said i needed a cardreeder ?!?! houm traveling atound with a card reeder , specially when you have a platinum card, they took me to another car rental place and i had to rent another car for tripel the price i allready payed !!
shame shame shame ,

Scam! Booking process designed to mislead the customer.
I booked the car, paid for a full insurance and when picking up the car, I found out the company doesn’t accept THIS insurance. If you want a car, you need to pay my insurance -said their partner Hertz. No chance to cancell reservation so you pay double the price or leave without the car and your money. Offering the insurance by the company is a FRAUD.
Plus no informaton about the deposit amount during the booking process which is 200€ for the fuel!!! Jokes!

Arrived on a delayed flight and no one there to meet us as agreed. Basically no car, money disappeared into the mist.
Never ever use this company, they are a scam!

Thought i had a good deal until after I paid i was told I need to pay £700 deposit. There was also no way of getting my money back that I already paid. Scam at its finest. Money has been stolen.

I was given a quote which was reasonable, however they said l had to wait for a confirmation, hours later the quote was DOUBLED!!
Do not trust this company. Luckily l was able to cancel.

This is my second experience with AE in the US. The first was fine as they went through budget for my car. This time all went wrong. I prepaid in full for my car in Montreal. They never specified this company “routes” was off airport. Which brings me to their customer service, which I can see from other reviews is not to standard. Alex very unhelpful with a tone that screams unhelpful sarcasm. They are always right certainly not the customer
I am from Montreal and work in the US so going home for a long weekend was nightmarish. I arrived at the counter after frantically looking for a shuttle bus which of course had no directions. Keep in mind, this is my city born and raised and also airport management at said airport.
Once arrived at routes, which looks like a bus depot, very unfriendly staff as well. I don’t know about my readers but I actually use my credit card wallet which is acceptable everywhere, even at car rentals. Now, this dilapidated place has not heard of new technology. Basically, no physical card, no car.
2 Uber rides later, next day I decided to go to my usual car rental. National Emerald aisle.. like coming home. Booked on line with my cc number and poof, I had my car..
They also wanted a deposit of $500 which I have never heard of!

Really unhelpful customer service, use them at your risk.

Poor customer service. Selected a not fit for business car hire company. The car company did not rent the car I paid the vaucher for and I have not yet received any refund from auto Europe.

I worked with Otian at AutoEurope who assisted me with a reservation modification. Very professional and well efficient.

Stay away from this company. Rented a car through Auto Europe with Drivalia. Out plane got delayed just over 3 hours, tried calling Auto Europe and Drivalia close to 50 times while waiting in Copenhagen for our plane. No response from either. When We meet up at Drivalia at the AirPort We were told our car had been cancelled 1 hour after booking time without refund. No place in our voucher from Auto Europe did it say it would get cancelled 1 hour after booking time. Also We had to wait 2 hours in queue at Drivalia, guess that means our car would have gotten cancelled anyway.

I rented a car for 46 days in Europe. Due to unforeseeable changes in plans, the trip had to be cut by 9 days. I informed the rental company (Europcar) before picking up the car and that change was no problem; however, Auto Europe doesn't make any adjustments in the customer's favor. Nice loophole for them.
Feel free to look for the cheapest rental using a service like Auto Europe, but I recommend you go directly to the car rental agency and these kinds of problems.

do not use this company paid for 2 cars 4 months in advance our plane was delayed by 2 hours and the car company wanted to charge us 170 euro each extra
nothing in their terms and conditions about if you're delayed by 2 hours for cars you already paid for
cowboy outfit keep away from them
went to Europe car they were great
we are just £570 out of pocket
also there insurance is useless get cover with a UK company £25 for the week

The listed car was what I needed, the car they had reserved at Hertz was 2 classes smaller, I called them, they were not helpful and even talked back claming I made a mistake, I strongly recommend NOT renting through this company. 1 star given, NONE deserved!! Dennis Thor

We rented tru this company.
And when we arrived in the USA.
They have rebooked the care to another smaller car.
They didn’t want to help us.
And we had to pay extra.
Never use this company.

My call was answered promptly and customer service rep Otien answered my questions completely and politely.

HAD GREAT SERVICE WITH SABRINA FROM AUTO EUROPE. SHE WAS FAST AND EFFECIENT. JUST A PLEASURE TO DEAL WITH. THANKS SABRINA FROM CAA

Auto Europe and Sabrina were wonderful to work with. They helped me with my Greek car rental reservations. Great prices! Excellent service! Thank you Auto Europe!

If you prefer a cut- throat- pricing vehicle workshop experience, try Euro Auto Garage. Don't be fooled by several cars similar to your makes thinking "if so many of my car models are here for repair jobs then this place should be safe!". You will soon noticed that these cars had been parked at The Premier Kaki Bukit Euro Auto Garage for donkey months! It's a scam dude, average mark- up at this atrocious car repair service provider is between 350% to 600% in some cases concerning spareparts. Try to believe! Good luck.