Smooth progress throughout the whole procedure and very helpful staff on the telephone. Online updates on progress were good. The reserve figure supplied by Auto Express was rather optimistic, but a... See more
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Very easy to deal with, the website made everything easy to upload all the relevant pictures of the car and documents, be honest with your description to get an honest and fair valuation. I received a... See more
Company replied
Auto Express has a good set up. It is easy to follow the step by step instructions provided. Communication is key and that was first class. It’s a far cry from the days when a person visited your hous... See more
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I used to be a regular reader of AE, although I was not a subscriber. The new AE is not as enjoyable and the lack of a readers' letters page is a major downside. The presentation seems a bit clunky wi... See more
Company details
Written by the company
Every new car reviewed and rated by Auto Express road test experts. Plus used car reviews, group tests and in-depth video reviews.
Contact info
Cleveland Street 30, W1T, London, United Kingdom
- autoexpress.co.uk
4.0
Great
66 reviews
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Reply from Auto Express
Hi Nizar,
Thank you for your feedback.
We’re glad to hear you found the process easy and straightforward.
Kind regards,
Barbara at Auto Express
Auto Express the EV only magazine!
I used to subscribe to the Auto Express magazine but stopped when I realised it was becoming an electric vehicle only magazine despite the fact most people still by petrol and diesel vehicles. EV sales are only being driven by company car users, most private individuals don't want them and this is now reflected by the actions of many motor manufacturers who are extending production of combustion engine cars and introducing new combustion engine models and even scrapping plans for some EV production. Auto Express should reflect what buyers want and not be apologists for the forced EV bandwagon.
April 16, 2026
Unprompted review
Reply from Auto Express
Hi Rob,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience has not aligned with your expectations. Content and coverage can evolve over time to reflect broader developments in the automotive market, including emerging technologies and changing industry trends.
We appreciate your comments regarding balance and consumer preferences, and your feedback will be taken into consideration as part of ongoing content review.
Thank you again for sharing your perspective.
Kind regards,
Barbara at Auto Express
excellent
Process from start to finish has been excellent. It’s also nice to still be in contact with me as the customer after the sale
March 3, 2026
Reply from Auto Express
Hi Jacky,
Thank you for your kind feedback. We're delighted to hear that you found the process excellent from start to finish and that you appreciated the continued contact after the sale.
Providing a smooth experience and keeping our customers supported throughout the journey is very important to us, so it's great to know this made a positive difference.
Kind regards,
Eduardo at Auto Express
Using AutoExpress and Carwow to sell…
Using AutoExpress and Carwow to sell our car was a refreshing experience. It was an easy and efficient process and we achieved a fair price. We were overall very impressed and would recommend.
February 19, 2026
Reply from Auto Express
Hi Neil,
Thank you for your kind words! We’re thrilled to hear that your experience selling through AutoExpress and Carwow was smooth and that you achieved a fair price. We really appreciate your recommendation and are always here to support you with any future car sales or purchases.
Kind regards,
Eduardo at AutoExpress
Reply from Auto Express
Hi there,
Thank you for your feedback! We’re glad to hear you found the process simple and quick.
Kind regards,
Eduardo at AutoExpress
Great experience was able to sell my…
Great experience was able to sell my car without any issues. All worked well for me. Can only say it all went well very pleased.
January 25, 2026
Reply from Auto Express
Hi there,
Thanks for sharing your experience! We’re delighted to hear that everything went smoothly and you’re pleased with the process.
Kind regards,
Eduardo at AutoExpress
Refund policy
Having signed up for 6 weeks trial with auto express, I decided not to carry on with subscription but they'd taken next payment. I contacted them to confirm cancellation and get a refund, after 7 phone calls I have now been told it will take approximately 7 weeks to get my money back.
Would I use them again? Quite obviously no is the answer because they fob you off with one excuse after another........still waiting for my money to be returned (10th November)19th November and another 9 days and still no refund....i have been lied to in all conversations and contact with them.
Just to clear things up.
I finally got my refund on 8th December
October 9, 2025
Unprompted review
Reply from Auto Express
Hi Mark,
We’re very sorry to hear about the difficulty you’ve experienced and for the inconvenience this has caused. Please rest assured that we’re looking into this matter and will ensure it gets resolved as soon as possible.
Thank you for your patience and for bringing this to our attention.
Kind regards,
Andre at AutoExpress
Very straightforward process
Smooth efficient process from start to finish. The vehicle sold on the day it was advertised for a good price and the collection went very smoothly
November 1, 2025
Reply from Auto Express
Hi David,
Thank you so much for your kind review! We’re thrilled to hear that you found the whole process smooth and efficient, and that your car sold quickly and for a good price.
It’s great to know that everything went smoothly right through to collection — that’s exactly the experience we aim to provide for every seller.
Kind regards,
Andre at AutoExpress
Easy system to use
Easy system to use
Good guidance on info to include, including photos.
Good price achieved - significantly more than expected
September 2, 2025
Reply from Auto Express
Hi Steve,
Thank you for your feedback! We’re delighted to hear that you found the system easy to use and that our guidance on photos and information was helpful. It’s great to know you were pleased with the price achieved. We always aim to make selling as smooth and rewarding as possible.
Thanks again for sharing your experience.
Kind regards,
Barbara at Autoexpress
QUICK AND EASY , GREAT SERVICE
Easy to sell car , great communication during set up and sale and after sale .
August 27, 2025
Reply from Auto Express
Hi Mark,
We're glad you found selling your car easy. Our team appreciates your recognition of our communication efforts during the entire process.
Kind regards,
Caio at AutoExpress.
First time use as a regular receiver of…
First time use as a regular receiver of Auto Express and found the experience satisfactory, except there is requirement to identify all problem areas except for the area “ internal area of the car”. Had to resort to sending a photo , but would have liked an area to describe an internal area of concern. Otherwise all good.
August 21, 2025
Reply from Auto Express
Hello Mr Townsend,
We're glad you found your first experience satisfactory. We appreciate your feedback regarding the internal area descriptions and the photo submission. We'll consider this for future improvements to our processes.
Thank you!
Kind regards,
Caio at AutoExpress.
The process of selling my car was…
The process of selling my car was relatively straight forward and painless. The only criticism if I have one and the reason it is 4 stars and not 5 is that the initial valuation given did not reflect the final bid price. That said the final bid price was more realistic and was only £250 less than I expected to achieve (though £1500 less than the initial price quoted which I thought was wildly optimistic!) The lisiting of the car was easy, it sold on the first day and the dealer was in quick contact. No arguing on day of collection as my photo’s truly reflected the car. The money was in my bank before the car left my drive! All very straight forward. Interesting the final bid was considerably more than another car buying site! Thank you
August 18, 2025
Reply from Auto Express
Hi there,
Thank you for taking the time to share your experience. We’re really pleased to hear that the selling process was smooth, the listing was easy, and that everything from dealer contact to payment went quickly and without any issues.
We appreciate your feedback regarding the initial valuation and are always working to improve the accuracy of quotes to better reflect the final sale price. It’s great to know that you still achieved a strong result compared with other platforms, and we’re delighted we could help you sell your car so efficiently.
Kind regards,
Eduardo at AutoExpress
Excellent experience
Excellent experience from listing the car to collection. Importantly the car was sold at a good price.
August 8, 2025
Reply from Auto Express
Hi Phil,
Thank you for your kind words! We’re delighted to hear that you had an excellent experience from listing to collection and that you were happy with the price achieved. We appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Carolina at AutoExpress
Friendly and helpful service
Friendly and helpful service. Got a better price than expected even if we didn't quite make the reserve.
August 7, 2025
Reply from Auto Express
Hi Susan,
Thank you for your feedback! We’re glad to hear you found our service friendly and helpful, and that you achieved a better price than expected. We appreciate you taking the time to share your experience and hope to assist you again in the future.
Kind regards,
Carolina at AutoExpress
Better than part exchange.
Easy to navigate the system, take photos of car and documents, would definitely use again.
Got more for the car than if I had traded in the car.
June 29, 2025
Reply from Auto Express
Hi William,
Thanks so much for your feedback! We’re really pleased to hear you found the process smooth and easy to navigate — and even better that you got more for your car than through part exchange.
It’s great to know you’d use the service again. We appreciate you taking the time to share your experience!
Best regards,
Eduardo at Auto Express
Very happy...Sold through AutoExpress but realised…
Sold through AutoExpress but realised it was powered by Carwow.
Process was a bit lengthy but guides you well and is straightforward. I tried to clean the car up really well and was very honest about its condition. (full service history)
I read lots of reviews so had some concerns however decided to give it a go and was genuinely impressed. Everything went smoothly and happened as described, from listing the car to the friendly Driiveme inspection and collection of the car.
The highest bid was a bit higher than my reserve price and the money was in my account minutes after Driiveme driver left. My car was relatively old but still sold for £1,000 more than Webuyanycar.com offered.
Really pleased.
June 8, 2025
Reply from Auto Express
Hi,
Thank you for sharing your experience! We're glad you gave the process a try and that everything went smoothly from start to finish.
It’s great to hear that you found the guidance clear and straightforward, and you sold the car for a higher offer than expected.
We’re also pleased that the inspection and collection with Driiveme went well and that payment was quick and hassle-free.
Thanks again for choosing Auto Express (powered by Carwow) — and for trusting us with the sale of your car!
Kind regards,
Carolina at AutoExpress
Auto Express has a good set up
Auto Express has a good set up. It is easy to follow the step by step instructions provided. Communication is key and that was first class. It’s a far cry from the days when a person visited your house to take one photo and then you (might) get a visit from “private buyers” - who might not really be serious and end up wasting your time! Auto Express are geared towards selling to the motor trade. You might get less for your car because of this but it’s still a lot better than trading in your vehicle through a dealership. If you’re trying to get a PCP deal ended early, and avoid the big final payment, this might be a route to consider. Remember, always be honest about the condition of your vehicle. Thanks again Auto Express.
May 30, 2025
Reply from Auto Express
Hi James,
Thank you for taking the time to leave such detailed feedback. We're really pleased to hear you found the process clear, straightforward, and well-communicated — that’s exactly the experience we aim to provide.
You're absolutely right that our service is designed for selling directly into the motor trade, which can sometimes result in a slightly lower price than selling privately, but with the benefit of speed, certainty, and convenience, without the hassle of private viewings or time-wasters.
We also appreciate your reminder about being honest about the vehicle condition to ensure an accurate valuation.
Thanks again for choosing Auto Express — and for sharing your experience!
Kind regards,
Carolina at AutoExpress
Reply from Auto Express
Hi Hitesh,
Thank you so much for your kind words! We're delighted to hear that you were pleased with the support and service you received.
Providing a smooth and helpful experience is what we aim for, and it’s great to know we met your expectations. If there’s anything else we can help with in the future, don’t hesitate to get in touch.
Kind regards,
Carolina at AutoExpress
Your company did everything they said…
Your company did everything they said and I was well happy 😊. Thank you all so very much £800 more than expected. Thank you all again jim Moffat.
May 5, 2025
Reply from Auto Express
Hi Jim,
Thank you so much for your kind words! We’re delighted to hear you’re happy with the experience and that you received more than expected. It was a pleasure helping you with your sale.
Thanks again for choosing Carwow!
Best regards,
Caio at AutoExpress.
A Great Service and Good Price Offered
The initial valuation was better than the other sites and listing was relatively easy.
I was able to set my reserve for the auction on the understanding that, if it was reached the car would sell automatically.
At the auction I was informed immediately after it had finished that the highest bid was lower than my estimate but I had the choice of accepting it or not and I believe that the Auto Express rep would possibly haggle a bit with the bidder. As it was I accepted the bid as it was above my absolute minimum figure.
I was required to upload some documentation and id. There was a procedure for security of the system sending me an email link but this failed to appear. I was however able to find a phone number and speak with a human (hooray) who helped me with the link.
I then had to choose a suitable collection day and half-day slot that was suitable to me.
I subsequently had contact from the bidding dealer to confirm procedures.
The evening before collection I had a text from the driver who was collecting the car but he could not attend until the following afternoon (I had chosen am). Luckily this was still OK for me. I was expecting a small transporter but he was going to drive it from southern England up to Cumbria.
The driver arrived when promised and he was friendly and efficient. He inspected the car and took photos of it together with my id. We went for a brief test run and he then contacted the dealer to verify that all was well and the money was transferred into my account within minutes.
The dealer also transferred ownership of the car his end to show it as 'in trade'.
This is the first time that I have used this sort of service to sell a car and I received a higher price and it was quite a painless experience so I would recommend Auto Express/Carwow.
April 24, 2025
Reply from Auto Express
Hi Ian,
Thank you so much for taking the time to share your detailed experience — we're really pleased to hear that the process was smooth overall and that you were happy with the final sale price!
We especially appreciate your understanding with the collection delay and are glad it still worked out for you. It's great to know that our team and the dealer handled everything efficiently and that you felt supported throughout.
Thanks again for recommending Auto Express/Carwow — we really value your feedback!
Kind regards,
Barbara at Auto Express
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