A truly inefficicient company with no awareness of the law
We ordered a new car with extra's but the extra's we ordered were not delivered and they tried to fob us off.
We rejected the car which they say is our right and they hold that out there as a confidence booster for potential buyers that might be unsure about buying over the internet.
However, when we rejected the car citing both their breach of contract, and also under the distance selling regulations which afford us the right to return goods without reason they would not accept either and kicked up a fuss.
We gave them to chance to remedy but again they offered very little so we made them take the car away.
They refused return of deposit, and we later obtained a refund of our deposit through Barclaycard who found in our favour.
Would advise reading the small print of their contract, and insisting on a concise answer to any questions this may raise.
If you want a car with extra's be very careful to cross your 'T's' and dot your 'I's' before using Autofinders!!! Pursue them agressively to answer your questions and properly clarify what sort of extra's, who will fit them, and ask for a main dealers warranty inclusive receipt.