Very disappointing and unprofessional…
Very disappointing and unprofessional experience regarding an export transaction for a Porsche Panamera.
We worked on this deal for more than a week, invested a significant amount of time, energy and professional resources, and provided every single document requested by their financial department step by step.
Each time new requirements were added: company documents, bank confirmations, ID verification, payment proofs, transport conditions, etc. We complied with everything in complete transparency and good faith.
Despite this, after days of discussions and document requests, the transaction was suddenly refused with vague explanations about “internal policies” and “third party transactions”, even though the purchasing company was a legitimate German GmbH car dealer company buying the vehicle for its own stock.
What is most problematic is not the refusal itself, but the way the file was handled:
constant changes in requirements,
lack of clarity from the beginning,
repeated requests for documents while the deal was apparently already viewed negatively internally,
and a complete waste of time and business resources for all parties involved.
Even when we explained that transport conditions could be adapted to fully match their requirements, the discussion was abruptly closed.
As automotive professionals working internationally, we find this export process management extremely disappointing and unnecessarily complicated.
I sincerely hope we can still find a professional solution together. If the situation evolves positively and a fair solution is found, I will of course remove or update this review accordingly.
UPDATE following your reply of 19/05/2026:
The issue was never the existence of compliance procedures or internal export policies. Every professional dealer understands and respects the need for due diligence in international transactions.
The real issue is that over more than one week:
additional documents kept being requested,
explanations kept evolving,
and every request was answered transparently and in good faith by all parties involved.
At no stage during this process was it clearly stated that the overall structure of the transaction itself would automatically prevent the sale from proceeding.
We even proposed that the purchasing company contact you directly and provide all requested documents directly themselves in order to fully satisfy your internal procedures, but despite this, the transaction was still refused.
This is why the situation gives the impression that no real effort was made to actually find a workable solution, despite all the time and energy invested by everyone involved.
The purpose of my review is therefore not to discuss confidential compliance details publicly, but simply to share my experience regarding the management and communication of this export transaction process.
As mentioned previously, if a constructive solution is eventually found, I will of course gladly update or remove my review accordingly.
May 18, 2026
Unprompted review