Autolane AB Reviews 

194
•
TrustScore 4.5 out of 5

4.7

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Company details

  1. Used Car Dealer
  2. also in
  3. Auto Machine Shop
  4. Car Detailing Service
  5. Used Motorcycle Dealer

Written by the company

På Autolane i Kungälv älskar vi bilar och motorcyklar och tror på personliga, genuina kundrelationer. I vår anläggning i Kungälv finns alltid ett stort lager av leveransklara nyare begagnade bilar och motorcyklar. Dessa är alla noggrant kontrollerade och kvalitetstestade i vår verkstad. En varm och personlig kundservice, samt att vi tar hand om våra kunder genom hela ägandeperioden, tror vi är främsta anledningen till att vi har så många återkommande kunder. Vårt mål är att leverera fordon våra kunder kan bli nöjda med under lång tid.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

194 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(194)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

One of the best car dealerships I’ve come across! Very professional, friendly and helpful staff, with a fantastic selection of cars to choose from a wide variety of different models. Excellent service from start to finish highly recommend Autolane to anyone looking for their next car 🤝

November 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Lack of Respect...

I saw a 2013 180 series with 94,000 kilometers on their website. My wife wanted this car. I called on a weekend and put down a 5,000 deposit to hold the car. Then the game commenced. Separate me from my money. A familiar story in the used car business. No negotiation...the salesman informed me that this is Sweden. Making a reference to my USA origins. As if I don't know the score. Ok...my wife wants the car. We agree to pay the full price and pay the car from our mutual bank account. This wasn't good enough as their finance department made me jump through hoops for three or four days supplying them with document after document. Duplicates. I've never experienced such scrutiny. After full payment and verification that the money was in their account. More foreigner references. Swedish police require accountability! Realizing that winter tires had not been discussed, I asked if they came with the car. I assume that they did. No. This salesman was really going for the kill. The winter tires would cost me an extra 10,000. Finally the deal was consummated. I drove the car off the lot with a quarter of a tank of gas and I had a drive of several hours. Autolane told me that they don't deliver. I filled the tank down the street. On the drive home the car turned off when I came to a stop and didn't restart. A warning showed that the car was in need of service. When I returned and took the car to a dealership they informed me that the battery needed to be repaired. I am certain Autolane knew this with their extensive workplace and expert technicians. I called Autolane to inform them and I knew that I was in for more of the business. After the entire process of dealing with these people I felt violated. I paid full price and got zero respect. Unacceptable. Never would I do business with them again. I have bought a used Porsche and a used BMW from other used car internet sales online and the service that I got from both places made these guys look like amateurs. I lay the responsibility on the salesman...whose name I will withhold because I learned he had a wife and family and out of respect, which was not reciprocated, I will not name him. Do business at your own risk.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Drop in tyre fitting

They fitted a new tyre to my bike directly, no long wait, just drop in and done. no need to mess around taking off the rear wheel and taking it to them, just ride in.
As a favour they reset my service light which another Gothenburg mc garage totally failed to do.

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing and unprofessional…

Very disappointing and unprofessional experience regarding an export transaction for a Porsche Panamera.

We worked on this deal for more than a week, invested a significant amount of time, energy and professional resources, and provided every single document requested by their financial department step by step.

Each time new requirements were added: company documents, bank confirmations, ID verification, payment proofs, transport conditions, etc. We complied with everything in complete transparency and good faith.

Despite this, after days of discussions and document requests, the transaction was suddenly refused with vague explanations about “internal policies” and “third party transactions”, even though the purchasing company was a legitimate German GmbH car dealer company buying the vehicle for its own stock.

What is most problematic is not the refusal itself, but the way the file was handled:

constant changes in requirements,
lack of clarity from the beginning,
repeated requests for documents while the deal was apparently already viewed negatively internally,
and a complete waste of time and business resources for all parties involved.

Even when we explained that transport conditions could be adapted to fully match their requirements, the discussion was abruptly closed.

As automotive professionals working internationally, we find this export process management extremely disappointing and unnecessarily complicated.

I sincerely hope we can still find a professional solution together. If the situation evolves positively and a fair solution is found, I will of course remove or update this review accordingly.

UPDATE following your reply of 19/05/2026:

The issue was never the existence of compliance procedures or internal export policies. Every professional dealer understands and respects the need for due diligence in international transactions.

The real issue is that over more than one week:

additional documents kept being requested,
explanations kept evolving,
and every request was answered transparently and in good faith by all parties involved.

At no stage during this process was it clearly stated that the overall structure of the transaction itself would automatically prevent the sale from proceeding.

We even proposed that the purchasing company contact you directly and provide all requested documents directly themselves in order to fully satisfy your internal procedures, but despite this, the transaction was still refused.

This is why the situation gives the impression that no real effort was made to actually find a workable solution, despite all the time and energy invested by everyone involved.

The purpose of my review is therefore not to discuss confidential compliance details publicly, but simply to share my experience regarding the management and communication of this export transaction process.

As mentioned previously, if a constructive solution is eventually found, I will of course gladly update or remove my review accordingly.

May 18, 2026
Unprompted review
Autolane AB logo

Reply from Autolane AB

We always strive to handle all transactions professionally and transparently.
In this case, the review is not posted by the purchasing company itself, but by you as an intermediary involved in the discussions regarding a potential export transaction. As multiple parties and changing arrangements became involved during the process, the transaction structure ultimately did not align with our internal policies and procedures for international transactions.

Out of professionalism and respect for all parties involved, we do not believe detailed discussions regarding compliance processes, customer documentation or transaction structures belong on public review platforms.

We nevertheless appreciate the time invested by everyone involved and wish all parties the very best moving forward.

Rated 5 out of 5 stars

Dragan Selak

Dragan Selak is one of the best mechanic I have met, known him professionally for years. He have can do attitude and love his job. Highly recommend.

January 14, 2025
Unprompted review
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