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Review summary

Created with AI, based on recent reviews

Considering 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly interface and the overall service, highlighting how the platform streamlines operations and improves efficiency. Many appreciate the responsiveness of the support team and the helpfulness of the staff, noting that their questions are answered quickly and thoroughly. However, some customers also noted issues with technical support and service quality, describing them as less than desirable. A few individuals expressed dissatisfaction with contract terms, feeling obligated to pay for services even after discontinuing use.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the system easy to navigate,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, patience,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

Service

Reviewers express high satisfaction with the service provided. Customers highlight that the service... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

AutoLeap has been a game-changer for my shop. The platform is easy to use, keeps everything organized, and saves me time on scheduling, estimates, and customer communication. The automation featu... See more

Company replied

Rated 5 out of 5 stars

AutoLeap really went above and beyond when trying to help us transition from QBO to their services. The implementation team bent over backwards trying to make sure everything was smooth between the tw... See more

Company replied

Rated 5 out of 5 stars

The program is relatively easy to process and understand how to use it. The people are great and on the spot with help when needed, Our trainer Emile is fantastic! and always upbeat and ready to help... See more

Company replied

Rated 5 out of 5 stars

Katie is knowledgeable, relatable, funny and deeply professional. She clearly cares about doing a good job and did far more than required to ensure my team felt supported. Having her as our onboard... See more

Company replied


Company details

  1. #39 of 342 best companies in Software Company
  2. #97 of 246 best companies in Business to Business Service

Written by the company

AutoLeap is an award-winning, cloud-based shop management software. It has proven to be a game-changer for thousands of auto repair and tire shops across the USA and Canada. AutoLeap enables new and expanding shops to modernize daily operations and boost profitability with powerful shop management features, multi-location functionality, an easy-to-use interface, and responsive support. Within a year of using AutoLeap, businesses have reported increased revenue, higher profit margins, decreased no-shows, higher estimate approval rates, fewer admin hassles, and more time freed up to spend with family and friends. What’s making this possible? The magic is in AutoLeap’s comprehensive suite of features. This includes: Estimates: Build estimates quickly, accurately and easily with AutoLeap’s built-in parts libraries and labor guides. Send estimates directly to customer phones via SMS and email for approval. Technician App: Want to boost technician productivity? With AutoLeap's Tech App, you can assign jobs, run inspections, track time logged against a service, and much more! QuickBooks: Eliminate double entry and human error with AutoLeap’s QuickBooks Online integration. Automate data sync, capture invoices and payment data and track your cash flow. DVI Build trust and drive sales by leveraging the convincing power of photos, videos, audio recordings, and text notes with AutoLeap's Digital Vehicle Inspections (DVI). Scheduling: Streamline your shop's calendar for the coming days, weeks, and months with AutoLeap. Categorize every job and include detailed notes to give your team the context they need to get started. Invoices: Instantly convert estimates to invoices with a single click, send digital invoices to customers via text and email, and track payment status in real time with AutoLeap. Payments: Simplify your payment process, empower customers with digital and in-store card payment options, and protect your repair business with secure online payments. Reports: Know your exact sales and technician profitability, and make better business decisions with AutoLeap's business performance reports. Google Reviews: Boost shop visibility online and attract new customers with AutoLeap's Google Reviews integration. Easily send digital review requests to collect feedback and generate five-star feedback. Marketing: Attract new customers and boost repeat business with AutoLeap's marketing module. Automate powerful SMS and email campaigns to market shop services. Work Board: Simplify workflow management with AutoLeap's intuitive workboard. Track everything in one window from repair orders, job status, assigned technician, payment status, and more! Live Chat: Tired of playing phone tag? AutoLeap offers two-way text and emails to connect with customers for status updates, estimate approvals, follow-ups, and more. Appointments & Reminders: Reduce no-shows, boost shop efficiency, and upsell shop services with AutoLeap's automated appointment and estimate approval reminders. Integrations: AutoLeap is proud to partner with leading software solutions in the automotive industry. These include: QuickBooks Nexpart PartsTech RepairLink TireHub MOTOR CARFAX Google Reviews Global Payments WorldPac Speed Dial Google Book Online Mitchell1 ProDemand Every AutoLeap subscription comes with a dedicated account manager, fully assisted onboardings, custom training, and live chat support. Get a personalized demo to learn more about what AutoLeap can do for your business!


Contact info

4.8

Excellent

TrustScore 5 out of 5

231 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

From Covered wagon toe Ferrari

The TEAM at Autoleap were so easy to work with. We did not have an existing Shop Mangement Software Program, so we were starting from scratch.

Katie was so great to work with as we on-boarded our TEAM.

Very excited to see how much AutoLeap improves my business.

October 10, 2025
Unprompted review
AutoLeap logo

Reply from AutoLeap

We’re thrilled to hear about your experience and love the “covered wagon to Ferrari” analogy. It’s great to know that Katie and the team made your onboarding process smooth and easy.

We’re excited to see how AutoLeap continues to help your business grow and operate more efficiently. Thank you for choosing AutoLeap.

Best regards,
Team AutoLeap

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Rated 5 out of 5 stars

Easy structure and outstanding reporting

Easy structure and outstanding reporting

October 3, 2025
Unprompted review
AutoLeap logo

Reply from AutoLeap

Thank you for your feedback. We’re glad to hear you’re finding AutoLeap’s structure and reporting features helpful. It’s great to know they’re making a difference for your business.

Best regards,
Team AutoLeap

Rated 5 out of 5 stars

communication has been great and the…

communication has been great and the software has been helpful!

October 2, 2025
Unprompted review
AutoLeap logo

Reply from AutoLeap

We’re happy to hear that communication has been great and that you’re finding the software helpful. Thank you for sharing your experience with AutoLeap.

Best regards,
Team AutoLeap

Rated 5 out of 5 stars

The software is pretty easy to use and…

The software is pretty easy to use and the customer support is amazing! Jad is the best guy for help!

September 28, 2025
AutoLeap logo

Reply from AutoLeap

We’re glad to hear you’re finding the software easy to use and that our support team, especially Jad, has been so helpful. We’ll be sure to pass along your kind words to him.

Best regards,
Team AutoLeap

Rated 5 out of 5 stars

Easy to use and really helpful

Easy to use and really helpful. It has helped me stayed organized and facilitates my job.

September 29, 2025
Unprompted review
AutoLeap logo

Reply from AutoLeap

Thank you for your feedback. We’re happy to hear that AutoLeap has been easy to use and helped you stay organized in your work. We appreciate you sharing your experience.

Best regards,
Team AutoLeap

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Rated 5 out of 5 stars

Great experience

Great experience! A very good tool and simple to use.

September 29, 2025
Unprompted review
AutoLeap logo

Reply from AutoLeap

We’re delighted to hear you’ve had a great experience with AutoLeap. It’s wonderful to know you find it simple and effective to use.

Best regards,
Team AutoLeap

Rated 5 out of 5 stars

AutoLeap really went above and beyond…

AutoLeap really went above and beyond when trying to help us transition from QBO to their services. The implementation team bent over backwards trying to make sure everything was smooth between the two softwares. In terms of automotive software AutoLeap is far ahead of any other shop software.

September 26, 2025
Unprompted review
AutoLeap logo

Reply from AutoLeap

We’re so glad to hear that our team was able to make your transition from QBO to AutoLeap smooth and successful. Your kind words mean a lot to us, and we’re thrilled to know you’re seeing the difference in our software.

Thank you for trusting AutoLeap to support your business.

Best regards,
Team AutoLeap

Rated 5 out of 5 stars

Great customer service and easy to use system

Very responsive and did not feel rushed. THorough and clearly addressed my issues and concerns.

September 26, 2025
Unprompted review
AutoLeap logo

Reply from AutoLeap

We’re happy to hear you had a great experience with our customer service team and found the system easy to use. It’s great to know your questions and concerns were addressed thoroughly.

Best regards,
Team AutoLeap

Rated 5 out of 5 stars

The system is exactly what we needed

The system is incredible. Very well designed, able to track everything. Training was awesome and very very helpful. This is exactly what my business needed.

September 1, 2025
Unprompted review
AutoLeap logo

Reply from AutoLeap

We’re thrilled to hear that AutoLeap is exactly what your business needed. It’s great to know you found the system well-designed and the training helpful. Thank you for sharing your experience and for being part of the AutoLeap family.

Best regards,
Team AutoLeap

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Rated 5 out of 5 stars

Kat did an excellent job

Kat did an excellent job. She took the time to make sure we fully understood the system before letting us go. Anytime she didn't have an answer to something she was great about following up with it and having the answer for us by the next call.

September 23, 2025
Unprompted review
AutoLeap logo

Reply from AutoLeap

We’re so glad to hear that Kat made your onboarding experience a great one. It’s wonderful to know she took the time to ensure everything was clear and followed up with the answers you needed. We’ll be sure to share your kind words with her.

Best regards,
Team AutoLeap

Rated 5 out of 5 stars

The helpfulness and not leaving us out…

The helpfulness and not leaving us out to dry after we got going

September 22, 2025
Unprompted review
AutoLeap logo

Reply from AutoLeap

We’re happy to hear that you’ve had a supportive experience with our team. We’re always here to help and make sure you feel confident using AutoLeap every step of the way.

Best regards,
Team AutoLeap

Rated 5 out of 5 stars

Katie is exactly the type of person you hope to get.

Katie is knowledgeable, relatable, funny and deeply professional. She clearly cares about doing a good job and did far more than required to ensure my team felt supported.

Having her as our onboarding person made it clear that we made the right choice choosing AutoLeap.

September 1, 2025
Unprompted review
AutoLeap logo

Reply from AutoLeap

We’re so happy to hear about your great experience with Katie.

It’s wonderful to know she went above and beyond to make your onboarding smooth and that her support reinforced your decision to choose AutoLeap. We’ll be sure to share your kind words with her and the team.

Best regards,
Team AutoLeap

Rated 5 out of 5 stars

Truly loved the overall experience and…

Truly loved the overall experience and customer service was amazing. Highly recommend to everyone!

September 17, 2025
Unprompted review
AutoLeap logo

Reply from AutoLeap

We’re thrilled to hear you loved your overall experience and that our customer service team made a great impression. Thank you for the recommendation and for being part of the AutoLeap community.

Best regards,
Team AutoLeap

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Rated 5 out of 5 stars

Autoleap has delivered…

Autoleap has delivered on everything they promised. Results with professionalism!

September 17, 2025
AutoLeap logo

Reply from AutoLeap

We’re delighted to hear that AutoLeap has delivered on its promises and that you’ve had a professional experience with our team. Thank you for sharing your feedback and for trusting us with your business.

Best regards,
Team AutoLeap

Rated 5 out of 5 stars

Made set up very easy and any questions…

Made set up very easy and any questions were quick and very helpful

September 16, 2025
AutoLeap logo

Reply from AutoLeap

We’re glad to hear the setup process was smooth and that our team was able to answer your questions quickly and helpfully. Thank you for sharing your experience with AutoLeap.

Best regards,
Team AutoLeap

Rated 5 out of 5 stars

Great support

Great support

August 29, 2025
AutoLeap logo

Reply from AutoLeap

Thank you for your kind words! We’re thrilled to know our support team has been helpful. We’ll be sure to share your feedback with them.

Best Regards,
AutoLeap Team.

Rated 5 out of 5 stars

Switching from Napa Tracs to AutoLeap…

Switching from Napa Tracs to AutoLeap has been the best choice our shop has made! Everyone we have worked with at AutoLeap has been so helpful and quick to respond. Talia was our implementation specialist and I can't say enough kind things about her! She was there every step of the way and made the transition so seamless. We couldn't have done it without her! We absolutely love all of the features AutoLeap has to offer. We love that we have more communication with our customers, detailed reporting and it is so easy to use! I would recommend AutoLeap to anyone in the automotive industry, it's worth every penny.

September 4, 2025
AutoLeap logo

Reply from AutoLeap

Thank you for the amazing feedback! We’re so glad AutoLeap has been a great fit for your shop and that Talia made your transition seamless. We appreciate your recommendation and look forward to supporting your continued success!

Best Regards,
AutoLeap Team.

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Rated 5 out of 5 stars

10/10

The onboarding team was quick, organized, and had all the info we needed.

September 4, 2025
AutoLeap logo

Reply from AutoLeap

Thank you for your feedback! We’re glad to hear the onboarding team made your experience quick and organized.

Best Regards,
AutoLeap Team.

Rated 5 out of 5 stars

Price point was perfect

Price point was perfect, and integrations were seamless.

August 28, 2025
AutoLeap logo

Reply from AutoLeap

Thank you for sharing your experience! We’re happy to hear the price point worked well for your shop and that integrations were seamless.

Best Regards,
AutoLeap Team.

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