AutoNation Reviews 

I can see why AutoNation has such a poor rating. My experience was they gave me a price online and then offered a much lower price when I drove there to sell the car. The reason they gave had nothing to do with the condition of my car, which they were happy with, but instead they stated that they did not know why their system gave such a high price as they could not make the profit they needed to on the car. It was a bait and switch and a very negative experience. Stay away and try Carmax or Carvana instead - they cannot be worse than AutoNation.

Autonation Chevrolet Waco TX
2020 Pre Owned Suburban LT

*Within 24 hours*

Our experience was extremely disappointing. We felt rushed throughout the buying process and trusted the dealership to explain everything clearly. We discussed our payment goals with sales, but after signing, we realized an extended warranty increased the terms beyond what we had agreed to.

When we contacted the dealership the very next day to cancel the warranty, the conversation suddenly shifted to concerns about a potential straw purchase. This was never mentioned by the salesperson or finance director before or during the transaction, even though they were aware from the beginning that a family member was financing the vehicle. If there were concerns about how the purchase was being structured (i.e. legal or fraud concerns), those should have been addressed before drafting the contract, having us sign the paperwork, and completing the sale—NOT after taking it home.

The team also knew the buyer was not even listed on the insurance policy at the time of purchase, yet they still prepared the contract, completed the transaction, and handed over the keys. Raising these issues only after we asked to cancel an optional warranty felt inconsistent and unprofessional.

To add to our frustration, the vehicle was not detailed before delivery. Not being properly detailed falls below many customers' expectations. This leaves us feeling like the focus was on closing the sale rather than providing a quality customer experience. We expected transparency, professionalism, and guidance. After considering financing under my information, we were informed by the manager that they would not sell it unless we remove our review. So "We will sell you the car if you remove your truthful review".

Horrible company. They sell a 90 day warranty 4000 miles with jeep for peace of mind. Joke. Major electrical parts not covered and no rental coverage. The entire network is a scam.

I purchased a used car from Autonation Toyota in Las Vegas. Our contract stated a five-day return period, no questions asked. The low coolant level alarm came on day one and then it sat in their shop. I had a bad feeling and texted my salesperson, James London, saying that I wanted to return it. He ignored my texts and then when I went into the dealership, they wouldn’t let me return it. I’m still trying to get my money back. Meanwhile, the battery malfunctioned and made the car smell like a rotten egg, the speakers stopped working, and the convertible top broke.

Hours, time, and money wasted! I would not recommend this dealership to anyone. BEWARE! Based on my experience, they showed very little regard for my time, money, or commitment as a customer. Don't waste your time with this dealership.

I spent several days negotiating the purchase of a 2022 GMC Sierra 3500 Denali. Before I ever paid for a third-party inspection, I had already informed the dealership that I intended to move forward with the purchase. The only remaining issue was correcting the tax calculation on the paperwork.

Because I was committed to buying the truck, I paid $173 out of my own pocket for a third-party inspection. I also reviewed service records, obtained repair invoices, verified tax information directly with Mississippi authorities, and worked through financing and shipping details.

After the inspection was completed and the truck was returned to the dealership, I waited for the corrected paperwork. Approximately two hours after the truck returned from the inspection that I paid for, I contacted the dealership again regarding the tax correction.

I was then told that another customer was looking at the truck in the showroom and was instructed to go ahead and sign the paperwork as it was, with the understanding that the tax issue would be corrected afterward.

I followed that instruction.

At that point, I believed the deal was done. I had already agreed to purchase the truck, paid for an inspection, completed my due diligence, and signed the paperwork. I went to bed believing I had purchased the truck.

The next morning, I was informed that the vehicle had been sold to the person looking at it in the showroom right after it returned back from the third-party inspection that I paid $173.

What makes this experience so frustrating is that I had already agreed to purchase the truck before paying for the inspection, spent my own money performing due diligence, and was actively attempting to complete the transaction. If another buyer was actively purchasing the vehicle, that should have been clearly communicated before I was instructed to proceed.

I understand that dealerships can sell vehicles to other buyers. What I do not understand is why a customer who had already agreed to purchase the truck, paid for an inspection, and was actively waiting on the dealership to correct the taxes on the paperwork would be encouraged to continue moving forward while another deal was apparently being worked out.

This was one of the most disappointing vehicle-buying experiences I have ever had.

The company should be -5 starts given what they sell. Bought nearly new , 5K mile car, looked nice but after one wash front bumper got nearly stripped and started showing scratches and worst paint job. Please avoid these scamsters if possible.

At AutoNation Margate Ford, two cars were purchased or had extended warranties added, totaling $8,000. The cars are now broken down, and the warranty company they sell, Assurant, is not paying for the repairs. This is absolutely unfair. #assurant #autonationmargateFord

Purchased a car from AutoNation Roseville Subaru.
Spent over 2 hours with the closer where they tried to sell me every additional service under the sun. I lost count of all the offers they made me sign that I didn't want them. Abusive. Car interior was not clean. No post purchase tour of the car was done. No free service was offered for the car.
When I took it in for it's first oil change they charged me $10 to fill my wiper fluid which I never used.
Booo!!!!

I recently had the pleasure of working with Kathryn Atkinson at Auto Nation in Chattanooga, TN, and I cannot express enough how impressed I am with her professionalism, technical expertise, and outstanding customer service.

From our very first interaction, Kathryn was attentive and truly listened to our needs. We needed to sell our 2013 RAM 1500 4X4 to purchase a wheelchair-accessible vehicle, and Kathryn guided us through the entire process with ease. Her knowledge of the market and understanding of our situation allowed her to secure the funds we wanted for our truck, which was a significant relief.

What truly sets Kathryn apart is her exceptional communication skills. She kept us informed at every step, ensuring we felt comfortable and confident in our decisions. Her friendly demeanor made the entire experience enjoyable, and we really appreciated her dedication to helping us find the right solution for our needs.

Even after the sale, Kathryn continued to provide support, demonstrating her commitment to her clients. I wholeheartedly recommend Kathryn Atkinson at Auto Nation for anyone looking for a smooth and successful vehicle sale or purchase experience. Thank you, Kathryn, for your remarkable service!

Purchased a Toyota Tacoma from AutoNation Toyota Pinellas park a few years ago. The paint is peeling off while the truck is still under factory warranty. Toyota it would appear is trying to keep a paint problem quiet. AutoNation just blames the problem on Toyota.

How long has Toyota known about their paint peeling and were vehicles at Toyota dealers sold knowing there was a problem?

Per warranty Toyota says to work with the dealership for issues and the Toyota customer care number is not helpful. Be careful it seems AutoNation just wants to sell vehicles and be done with it. Over two months and I am now seeking legal assistance.

This is a much larger story. Search the internet for peeling paint Toyota Tacoma and also just Toyota peeling paint.

Average price to replace a transmission $4,000 to $7,000. Average cost to paint an vehicle correctly $5,000 to $20,000. You might want to research another manufacturer that stands by their product.

Tried to purchase a vehicle from this company and were advised they wouldn't sell to us since we couldn't close the deal before month-end. The salesman followed up after the first of the month stating the vehicle was still available for purchase, then took another buyer and pulled the vehicle from the site. The deal with the other buyer fell through and the vehicle was relisted on the site. We tried to purchase again and asked to confirm shipping costs. Three days later, with multiple inquiries to confirm shipping, they sold vehicle and only notified after we followed up. Horrible customer treatment and experience all around.

Update: 8/14: Contacted Customer Care Team as instructed. I was told someone would contact me within 24-48 hours. It’s been close to a week. Nothing but crickets. However, I did receive a call from DMV investigations, a great lawyer and the good folks from CBS/KOVR 13 News. That’s positive!

Update:
This notice confirms the successful submission of complaint number PC-0000020469. We appreciate your concern and will contact you if additional information is needed.

If you have any questions, please contact your local DMV Investigations Office. Contact Information can be found at Investigations Offices - California DMV.

Sincerely,

Investigation Division

CA Department of Motor Vehicles

_____

What a terrible experience. Carmax, and AutoNation Honda continue to ignore requests to fix a real issue that they created.

2019 Ram Promaster purchased new under one of our companies, of which I am the only Officer. I'm on the purchase agreement as a guarantor.

In February of 2024, I decided to sell the van and didn't want to hassle with a private party. I chose two companies that take trade-ins (Autowest Honda in the Roseville Automall and Carmax in Roseville, CA).

On February 13th, I visited Autowest Honda and was greeted by Salesman Thomas Condon who provided an analysis of the trade-in value of the van. To make a sale, Thomas indicated that he needed some additional items from his manager, but his manager was unavailable. He then asked to check back in the morning. I informed Thomas that I would be taking the van to Carmax.

I left and took the van to Carmax. Carmax essentially offered me the same trade-in value and indicated that their system could title and pay off Chrysler Capital directly with a wire transfer. We then made the sale. They wrote me a check for positive equity and sent me on my way.

On February 27, 2024, I discovered that Autowest Honda initiated the purchase of my van without my approval, the van, or any paperwork. They also paid Chrysler Capital the payoff amount.

On February 27th, Carmax contacted me via phone to indicate that they have not been able to complete the payoff with Chrysler Capital, and as a result of Autowest Honda's involvement of contract interference, they wished to back out of the sale.

I called Autowest Honda and asked to speak with the General Manager. Gary Pistochini identified himself as the GM and listened to my interaction with Thomas Condon and Autowest Honda. He was completely shocked and said that he had never even heard of such a thing happening in the auto business - and that there were processes in place to prevent such a thing- and that he would address it immediately and call me back with an immediate solution. I have heard nothing back. Reaching Mr. Pistochini was impossible and so I tried to speak with the first salesman Thomas Condon for an update and learned that he was no longer employed there.

I then contacted Carmax to explain the situation about Autowest Honda and that they should attempt to contact Autowest Honda directly, and attempt to try and pay Chrysler Capital directly to pay off the van.

I contacted Chrysler Capital and they indicate that the van was initially paid off by Autowest Honda on 2/16/2022 and then reversed that payment on March 22, 2024 - a full 38 days after initially paying it off.

On June 1, 2024, Chrysler Capital indicated that the van was approaching five months delinquent and scheduled for repossession. I noted the issues with Autowest Honda and Carmax.

Carmax has been very aggresive with certified letters. Van has been on their lot for six months.

I have attempted to resolve this issue with both automotive companies and both are pointing fingers at the other. Carmax has been very aggressive. Autonation is hiding.

Be careful folks. This is as ridiculous as it gets. Van is officially in repossession, my credit has been seriously damaged, and these big companies are heartless.

The following is an accurate and factual account of my recet purchase from Autonation Chrysler, Dodge, Jeep, Ram in Mobile, Alabama.

On June 8, 24 I purchased a used 2022 Ram from this dealer. It had 9800 miles on it though it had been listed on various sites with 9500, 12,400 and 24,000 miles. Obviously the 24,000 mile figure was incorrect. It was a California truck and was shipped rather than driven to Mobile thus allowing for the 9500 and 12,400 difference.

I live three hours away in Louisiana so the trip was somewhat long to look at a truck.
The trade was fair and the truck price seemed fair. I traded my truck in order to save money on taxes.

When it came time to purchase the truck I was offered three warranty or maintenance packages. The numbers were extremely high so I refused all. Immediately I was offered the same package at a steep discount. Nealy half the original cost. I accepted the extended warrant, tire and rim package and the Mopar maintenance which covers all recommended maintenance for the warranty period.

Later, upon reading the warranty I saw that it had a $100 deductible for work performed at AutoNation. There are none near me. The deductible for a third party contactor was $200. Totally out of the question. Upon reading some reviews of their coverage I cancelled it and got a much better deal locally with more mileage and no deductible.

I paid for the warranty etc. by credit card. It was not financed.

Auto Nation has a handling fee of $995 added to the vehicle cost. I felt that was extremely high. Just another way to add to their profit margin.

I drove home on the interstate with the radio on and at 70 – 75 mph. Everything seemed fine. Upon arriving home I noticed a thumping of bumping noise coming from the sub or the speakers. It was so bad it would give one a headache at lower speeds. I contacted AutoNation and they said to take it to my local dealer as it was under factory warranty.

Long story made short the dealer replaced the ANC module but that did not stop the noise. They reprogrammed the system and even checked all the tires to be certain they were no making excessive road noise. After three trips to the dealer we puled the fuse on the ANC module. The dealer had contacted Stellantis for support. I am waiting for them to contact me once again. Upon leaving the last time I was told it was the tires on the Rebel which are a bit more aggressive. Just my truck? I have friends with the Rebel. No issues at all which is why I bought it.

When I contacted AutoNation I was told they held no responsibility for this problem. I was told I could sell the truck, trade the truck of live with it. When I argued I was told they would trade for something on their lot but would not guarantee I did not lose money. I traveled to Mobile for a specific vehicle which they no longer had. Our conversation went poorly and I couldn’t believe the attitude of the manager.

When my credit union was sent the finance package it included the warranty etc which I had already paid for. I called AutoNation and they removed those costs and sent a new package. A simple mistake? I don’t know.

Then I realized I had no temporary license plate. Today is July 29 and it has been over seven weeks since I purchased the truck. I called and after six weeks was told the paperwork had been sent to my local DMV. Really? Six weeks later? I still have no license plate.

According to the Alabama Lemon Law I have a case. We will see. I could go to small claims court for reparations as well. One of those will happen.

My experience was abysmal. I will never do business with them again nor recommend them.

Am I being too harsh? You decide.

Doug

Wow. Just wow. Took my vehicle to AutoNation 2 weeks ago for evaluation to sell. They offered me $24,000. I didn’t have title at the time. I received the title and contacted them today. The offer today was $13,000. I asked them what had changed in 2 weeks since it had been parked since I was on vacation.
They came back with “oh office made a mistake. We can offer you $18,000.”
Be careful or at least know who you are dealing with.
Carmax offer went down $500 not $6000 in the 2 weeks.

Bought a used car that i was told in writing that the new tires came with a 24 month hazard warranty. After 5 months had flat. Went to dealership. Was told they couldnt find anything in system regarding coverage. When I showed him documentation proving otherwise he just said sorry. Ive reported a complaint to better bussiness bureau. They will lie to sell you anything

Beware of Danny Cody and Kaylen Gray at AutoNation Ford South Fort Worth

I recently had the misfortune of dealing with Danny Cody and Kaylen Gray at AutoNation Ford South Fort Worth, and it was nothing short of a nightmare. These two individuals epitomize everything wrong with used car salespeople - they are deceitful, negligent, and utterly contemptible in their business practices.

I purchased a Range Rover from them, with the VIN number ending in 248469, and it turned out to be a complete lemon. Just two weeks after driving off the lot, the vehicle died on me. To make matters worse, the insurance policy that came with the car was utterly worthless when I tried to make a claim for the engine failure. The insurance company flat-out stated that AutoNation Ford South Fort Worth was to blame for not properly inspecting the vehicle before selling it to me.

It's infuriating to think that I trusted these individuals and this dealership, only to be sold a defective vehicle that ended up being nothing more than a financial burden. Two weeks was all it took for the vehicle to become completely unusable and effectively totaled.

I urge anyone considering doing business with AutoNation Ford South Fort Worth to steer clear of Danny Cody and Kaylen Gray. They have no regard for the well-being or satisfaction of their customers and will gladly sell you a lemon without batting an eye. Save yourself the headache and avoid this dealership at all costs.

If I could give 0 stars I would period I have never been so stressed and so disgusted in my life with the lack of urgency and customer service that is being displayed by the service department. I have a job that requires I have a vehicle for travel. I am a single mother with two children and a medical condition that limits me from being in excessive heat. I went online to their website and got an appointment for the soonest availability. Which was Saturday at 1 PM when I came. To check in, Rustin told me that due to the time in the day that the technicians would not be able to get to my vehicle and that I should come back on Monday instead. At that time, I also inquired if there were any loaner vehicles available because I did not feel comfortable with taking my car back to just sit when they could at least assess it. My vehicle went in at 7 am on monday, 8/6/2023, For a heating and cooling system, repair. The heater came on and would not turn off in an Arizona heat wave. Today is August 18th the day after my birthday and I still have not gotten my vehicle back, and they have supposedly had no rental returns during this entire time. When I dropped off my vehicle that Monday morning I was told by Sara, that they had no other vehicles in the shop right now and they could get to mine immediately. She would contact my warranty company that day. I kept checking my vehicles status and if there had been contact with the warranty company over the next few days and was told they hadnt been able to reach them. I have also been told that I can come pick-up my vehicle to just wait out a response from my warranty company. I finally received response as to my vehicle status and I was told to call the warranty company because they needed a customer statement, I called them as soon as I was provided the number on a Saturday, and the warranty department was closed of course. So I called at 8 am Monday morning to give my statement and I also asked when the claim was submitted, they said that they had only just called on Friday, that it is a call center and if she called previously the call and request would have been recorded and submitted for review. I received my approval letter from the warranty company this morning and I sent it to Nissan with Instructions on what they need to do to be paid. How many weeks will it take now? I have been taking Ubers at my own expense this entire time. The letter also denied claims for parts and repairs that I was not informed of by the service team. This experience is the extreme opposite of my last reviewed experience. I literally want to sell my car I own so I never have to come back to Nissan service. I still have to get it back before I can even do that.

This was a terrible experience first off they gave me a price then changed the price. Only way I could talk to anyone was to write this.DO NOT SELL YOUR CAR
TO AUTO NATION.

Advertised part on-line like they had it in-stock to lure in business. Took 6 days to respond to my inquiry re: status of my order. On the 6th day they notified me the part was on back order and after I complained with the WTH they cancelled the order stating they had no idea when it would be available. How about don't try to sell what you don't have in your warehouse. Absolute clowns!!! Avoid them and stick with a real vendor.

These guys are total crooks. From the beginning, the transaction that I made with AutoNation USA was abnormal. My normal vehicle broke down in Albuquerque so I purchased a Hyundai Tucson from AutoNation USA using my credit card, thinking I would sell the car when my car was repaired.
Normally, the dealership issues a temporary plate and sends you the title in a week. AutoNation USA Albuquerque told me that they would handle the titling in my home state of New York and send me new plates and the title for New York. They charged me a $399 titling fee and $1,222.00 in estimated New York taxes. They said that they would email the paperwork to me but I asked them to give me a receipt for the purchase so that I could prove that the car belonged to me until the title came. They gave me a printout with said taxes, titling fee etc. included.

Over the next 4 months, I called asking what could have happened to the title since it never arrived in the mail. I called dozens of times and was always given excuses, which I now know were completely fabricated, about how New York had sent back my paperwork, they had hired a new titling lady, they were looking for my title, on and on and on until I finally contacted the Attorney General’s office. The wonderful people at the AG’s office finally got the general manager, Timothy Leon, to hire a titling company, “High Desert Title” to send me a title. Cara at High Desert Title said that she contacted corporate and that they had agreed to return the titling fee but that the taxes that they had put on my receipt were “only an estimate” and that they would not be returned, even though they had not used the $1,222.00 to title my vehicle in New York. They did, however, spend $899 to title the vehicle in New Mexico but New York does not accept transfer taxes from New Mexico so I will still have to pay $1086.00 in taxes in New York to drive my vehicle. This fee of $899 never should have happened, since they knew I was going to have to title the vehicle in another state. The money was spent improperly.
I have not received any repayment for the title fee or the New York taxes from AutoNation USA and Timothy Leon refuses to return my phone calls. They charged these fees without reason. I can not drive the car, as the title has still not arrived and they refuse to issue me a new temporary plate. I have now missed work and am completely immobilized and still have no title and I have received no refund.