Autonomous Inc Reviews 2,814

The AI bot was useless but I was sent over to Ashley who was able to help me with my issues within seconds, thanks ashley!

Highly recommended. The chair came on time, well packaged. Was easy to assemble with a power allen wrench. Piece is very comfortable, well built and feels solid as can be.

The installation instructions are extremely poor and unclear. I later found the official installation video on YouTube, and noticed that people were already pointing out the same issues in the comments over a year ago. The company has repeatedly replied that they would improve it, but nothing has changed.

On top of that, the motor cable is not long enough, which makes proper installation unnecessarily difficult and feels like a basic design flaw. This is clearly not a one-off issue, but a known problem that has been ignored for a long time.

Customer service has also been very disappointing. It is difficult to get any response, and when you do, it doesn’t lead to any real solution.

Overall, this feels like a product with unresolved, long-standing issues and no real commitment to improvement. I would not recommend this desk unless the company seriously updates its instructions, hardware design, and customer support.

Autonomous has a misleading warranty: it clearly states a 10-year warranty on its product pages, but that only applies to mechanical and metal parts. Tabletops are under a different warranty structure, with no clarification on the product page. There is no asterisk or a "see terms" link, etc. Likewise, customer service routinely asks for additional pictures, video, and other backup, only to state the purchase was outside the warranty window (something they knew before wasting your time with the additional requests). Generally, I'm understanding of terms like this for products, but only when they are clearly displayed or called out on product pages, like the asterisk above or a link to additional warranty information. It's unfortunately misleading about how great Autonomous products are, and the lack of prompt, understanding customer service only further hinders customers from feeling valued and taken care of.

Great response and my issue was solved immediately. Great customer service!

Recently had a great experience with Alice, my customer experience adviser, who kindly helped me resolve a part replacement case for my SmartDesk. From diagnosing the issue, identifying the right replacement part, to helping me with stock checking and ordering, Alice has been extremely knowledgeable and helpful, more importantly, my beloved desk is functioning as usual again!

Kudos to Alice and Autonomous for such a top-notch service!

Very quickly helped me with a very old order (almost 6 years ago). Highly recommend!

Ashley stayed with me the whole time and got me back up and running!

Awesome customer service, and the chair is great too. I made an error entering my email address and your customer service helped me quick and everything worked out great.

The chat assistant addressed my needs so quickly and got me what I needed. Thank you, Ashley. You are awesome

Prompt, friendly, and helpful support!

Good product

The AI bot was a little sloppy, but got sent to Ashley who took care of my needs quickly and easily.

Hugely satisfied to be able to buy a replacement part for a chair of yours. Limiting my waste is a huge priority for me, so knowing this company supplies replacement parts (even for their older models) dramatically increases the possibility of me buying from here again.

I experienced a delay with my desk order and reached out to autonomous support. Ashley was extremely helpful and worked to get my order moved to a new distribution location so that my time to receive the desk was as short as possible. Rare to find that level of support and help.

I had an issue with the controller on my desk that I couldn't troubleshoot on my own. I messaged the WhatsApp line during help hours and received a response from Ashley immediately with a solution to the issue. I really appreciated the responsiveness!

Ashley - A Representative from Autonomous made the changes and corrected the issues.
Look forward to buy different things from Autonomous

Alice T answered my question very quickly on a Monday morning when I emailed them Sunday night that my desk was stuck. She gave the right instructions via email and my desk is back to working!

Amazing customer support. Polite, efficient, and fast! What could we ask for more

Easy ordering, quick delivery, comfortable chair!

Ashley was the best! was able to help me with my 2016 desk