Auto One Reviews 

They were happy to take my faulty battery back, no question ask and replace it with a new one. Very polite.

Well, my email to the company (pasted below) should tell you all there is to know before you book: "Dear Sir or Madam,

On the date of our arrival, we had a prepaid contract under which the return of the vehicle was scheduled for 5:00 AM. This option was available and fully selectable at the time of booking. Payment was made, and the reservation was accepted.

When we arrived, your staff informed us that the office "does not open until 8:00 AM, and therefore you would need to return the car either the day before or after opening hours." Obviously, this was not possible, as we had a return flight at 6:00 AM on the day of departure.

The excuse that "you booked through a third party; they shouldn't allow that, but it happens sometimes" does not relieve you of responsibility. These are your vendors and business partners, and therefore I, as the end consumer, am certainly not responsible for this issue. Furthermore, your rental office representative's statement that "it happens from time to time" demonstrates that you were aware of this situation, meaning the responsibility for correcting the problem rested with you.

The manager at the rental office was unwilling to find any reasonable compromise, despite our willingness to cooperate. We were told: "You could leave the keys inside the vehicle parked outside the gate; however, if anything happens, you will be responsible. There is another solution though: purchase insurance from us (€200+) so that you are covered if something happens."

Thinking cynically, especially after reading numerous reviews in which consumers complain about similar practices, one might even conclude that this is a scheme or fraud, considering that you were already aware of the problem. When I raised my concerns, your staff not only refused to make any accommodation but also refused to take us back to the airport from which they had picked us up.

So, continuing with that line of thinking, this is how the system appears to work:

You allow customers to book and select vehicle return times when your rental location is closed.
You pick up the customer from the airport and transport them approximately two miles away to a relatively isolated location.
You inform them that their return time is invalid, despite it being specified in the contract.
You refuse all responsibility or accommodation except for purchasing a €200 insurance policy so that the car may be left outside the fenced premises.
The customer, exhausted from travel and needing a solution, pays the additional amount.

We refused to play this game. As a result, we had to return the car one day early. Naturally, you refused to provide any credit for the unused rental day. This also forced us to pay for hotel accommodation a day earlier than planned because, without a vehicle, we had to stay in Florence the night before our return flight.

Please note that we filmed and documented the entire situation."

After booking through @AutoEurope.fr, we fell into a trap set by the company @Surprice and AutoOne. From the start, their desk, advertised as being at Florence Airport, is actually isolated in an industrial zone, far from the other car rental parking lots.

Despite presenting an official card clearly marked "CREDIT", the rental agent illegally refused it on the pretext that it was issued by an online bank. The agent refused to provide the vehicle unless we paid an additional €300 for a deductible waiver—a service already covered by my VISA Premier Credit card.

The goal of this rental company is simple: to trap customers using false pretenses and coerce them into buying overpriced insurance through forced sales.

For two hours, we were subjected to unacceptable aggression. My daughters, aged 5 and 8, were exhausted and eventually collapsed in tears, terrified by the verbal violence and hostility of the Surprice staff.

Despite our clear state of distress, the agent cancelled our reservation and refused to drive us back to the main rental parking area to catch the shuttle back to the airport. Surprice told us to take it up with the broker, AutoEurope.fr, claiming they were responsible for the cancellation.

The rental company literally threw us out onto the street in the middle of an industrial zone, with no means of transport. With young children, we were completely stranded. We had to return to the airport on foot, crossing a highway during rush hour with our suitcases and crying children, putting our lives in danger.

This is a criminal and inhumane act. Leaving young children to wander on a high-speed road is a deliberate endangerment of others.

AVOID THIS AGENCY AT ALL COSTS. They are not looking to rent cars; they are looking to scam families and pocket money without providing any service.

Terrible experience - you only have to look at the other reviews. Robbed of 500 euros - this group are also very racist . Couldnt believe the way they treated people of colour . I love travelling but these thieves ruin it for everyone. Id say they are a criminal gang to be honest - avoid at all costs.

THIS IS A SCAM. I wish I could go back in time and never deal with them. Dont be lured in with the low published rates as you will NEVER get that rate. I am still waiting for the return of the security deposit. No return and no one answers my requests.

I already submitted a review about these outright criminals. HOWEVER for all those affected so far - please note - THEY WILL MAX OUT YOUR CREDIT CARD UNTIL BLOCKED.

If you have had any dealings with them you need to notify your bank immediately. Thank God I had a thousand pound limit on mind. Just to be clear they took the entire thousand without warning or justification.

CRIMINALS. STAY AWAY.

We rented a car through Surprise Car Rentals for 10 days, based on their website’s promise that all insurance was included — full coverage, theft protection, and personal insurance.
However, when I arrived to collect the car (from their local partner AUTOONE), I was told that no insurance was included and that even an attempted theft would cost me €2,500. I was pressured into buying an additional “full coverage” insurance for €417.22, just to get the protection that was already advertised on the Surprise Car Rentals website.
The situation felt very dishonest:
No transparent price list (prices were handwritten on paper)
I had to sign unclear documents on a small phone screen
No explanation was given about what I was signing
Their office was full of other customers in the same situation (during both pick-up and drop-off!)
The helpdesk of Surprise Car Rentals was unreachable
Staff were rude and even threatened to cancel all rentals if anyone complained
The car itself was dirty, had visible damage, and wasn’t even full of fuel.
I contacted Surprise Car Rentals immediately and received a generic response saying they would “investigate” — but nothing happened since then. The extra amount of €417.22 was still charged, and I never received a refund.
This company works with misleading practices and refuses to take responsibility for their partners’ actions. Be very cautious before booking with them!

🚨 WARNING – AVOID AUTO ONE / SURPRICE NAPOLI CAR HIRE 🚨

No pick up from airport – We waited in the heat, walked 10 minutes with luggage. Agent said “you should have taken taxi.” Their shuttle does not stop at the airport. On return they dropped us in the middle of the road, told us to walk like animals! LIKE ANIMALS!

Credit card scam – When we arrived, they refused to accept our credit card, claiming it must be “embossed” with full name (no initials). We have used this same card worldwide for rentals, including in Rome and Bari, without any issue. Here, however, the agent was already prepared – he had the terms printed, with the line highlighted, as if reading from a script. It was clear this was not an accident but a regular trick. The result: every customer in line was told the same thing and forced to pay an extra €300. THIS IS NOT A POLICY, IT IS A SCAM DESIGNED TO TAKE MORE MONEY FROM YOU.

Dangerous car – flat tire – First car given had a flat tire. Luckily we spotted it immediately. If you drive off, they will charge you €600! ANOTHER TRAP.

Second car – terrible condition – Covered in scratches, passenger door did not open from outside, filthy inside with old tissues. Clearly they do not care about safety or cleanliness. DISGUSTING AND UNSAFE.

Time scam – They wrote return time 11am, even though we paid until 19:00. If we didn’t check, they would have charged late fees. ALWAYS DOUBLE-CHECK THEIR DOCUMENTS!

Fuel scam – They claimed tank was full, but it was not. Tried to charge us €25 extra. When we refused, agent became aggressive, shouting and calling me insulting names (“cazzo”). TOTAL FRAUD AND ABUSE.

Drop off – same mistreatment – Shuttle again dumped us in the road, not at airport. TOTALLY UNPROFESSIONAL.

⚠️ THIS COMPANY IS A SCAM OPERATION – RUDE, DISHONEST, UNSAFE. WE TRAVEL AND HIRE CARS WORLDWIDE AND HAVE NEVER EXPERIENCED SUCH FRAUD. DO NOT BOOK WITH THEM UNLESS YOU WANT TO BE CHEATED.

This company downloaded from my card money. It was 3 time during one day. It was illegally. 61+61+61€. I demanded to give me my money back.This is a scam

They STOLE MONEY FROM MY CREDIT CARD. They keep information about My credit card. After 6 month, they leak it and use it without my consent. 100euro deducted from my credit card ,I have to close my card so they can't withdraw more. a scam company.

My uncle ordered few parts but after taking they didn’t response. Trish Rajani return back the money