Auto One Reviews 19

Terrible experience - you only have to look at the other reviews. Robbed of 500 euros - this group are also very racist . Couldnt believe the way they treated people of colour . I love travelling but these thieves ruin it for everyone. Id say they are a criminal gang to be honest - avoid at all costs.

THIS IS A SCAM. I wish I could go back in time and never deal with them. Dont be lured in with the low published rates as you will NEVER get that rate. I am still waiting for the return of the security deposit. No return and no one answers my requests.

I already submitted a review about these outright criminals. HOWEVER for all those affected so far - please note - THEY WILL MAX OUT YOUR CREDIT CARD UNTIL BLOCKED.

If you have had any dealings with them you need to notify your bank immediately. Thank God I had a thousand pound limit on mind. Just to be clear they took the entire thousand without warning or justification.

CRIMINALS. STAY AWAY.

We rented a car through Surprise Car Rentals for 10 days, based on their website’s promise that all insurance was included — full coverage, theft protection, and personal insurance.
However, when I arrived to collect the car (from their local partner AUTOONE), I was told that no insurance was included and that even an attempted theft would cost me €2,500. I was pressured into buying an additional “full coverage” insurance for €417.22, just to get the protection that was already advertised on the Surprise Car Rentals website.
The situation felt very dishonest:
No transparent price list (prices were handwritten on paper)
I had to sign unclear documents on a small phone screen
No explanation was given about what I was signing
Their office was full of other customers in the same situation (during both pick-up and drop-off!)
The helpdesk of Surprise Car Rentals was unreachable
Staff were rude and even threatened to cancel all rentals if anyone complained
The car itself was dirty, had visible damage, and wasn’t even full of fuel.
I contacted Surprise Car Rentals immediately and received a generic response saying they would “investigate” — but nothing happened since then. The extra amount of €417.22 was still charged, and I never received a refund.
This company works with misleading practices and refuses to take responsibility for their partners’ actions. Be very cautious before booking with them!

🚨 WARNING – AVOID AUTO ONE / SURPRICE NAPOLI CAR HIRE 🚨

No pick up from airport – We waited in the heat, walked 10 minutes with luggage. Agent said “you should have taken taxi.” Their shuttle does not stop at the airport. On return they dropped us in the middle of the road, told us to walk like animals! LIKE ANIMALS!

Credit card scam – When we arrived, they refused to accept our credit card, claiming it must be “embossed” with full name (no initials). We have used this same card worldwide for rentals, including in Rome and Bari, without any issue. Here, however, the agent was already prepared – he had the terms printed, with the line highlighted, as if reading from a script. It was clear this was not an accident but a regular trick. The result: every customer in line was told the same thing and forced to pay an extra €300. THIS IS NOT A POLICY, IT IS A SCAM DESIGNED TO TAKE MORE MONEY FROM YOU.

Dangerous car – flat tire – First car given had a flat tire. Luckily we spotted it immediately. If you drive off, they will charge you €600! ANOTHER TRAP.

Second car – terrible condition – Covered in scratches, passenger door did not open from outside, filthy inside with old tissues. Clearly they do not care about safety or cleanliness. DISGUSTING AND UNSAFE.

Time scam – They wrote return time 11am, even though we paid until 19:00. If we didn’t check, they would have charged late fees. ALWAYS DOUBLE-CHECK THEIR DOCUMENTS!

Fuel scam – They claimed tank was full, but it was not. Tried to charge us €25 extra. When we refused, agent became aggressive, shouting and calling me insulting names (“cazzo”). TOTAL FRAUD AND ABUSE.

Drop off – same mistreatment – Shuttle again dumped us in the road, not at airport. TOTALLY UNPROFESSIONAL.

⚠️ THIS COMPANY IS A SCAM OPERATION – RUDE, DISHONEST, UNSAFE. WE TRAVEL AND HIRE CARS WORLDWIDE AND HAVE NEVER EXPERIENCED SUCH FRAUD. DO NOT BOOK WITH THEM UNLESS YOU WANT TO BE CHEATED.

This company downloaded from my card money. It was 3 time during one day. It was illegally. 61+61+61€. I demanded to give me my money back.This is a scam

They STOLE MONEY FROM MY CREDIT CARD. They keep information about My credit card. After 6 month, they leak it and use it without my consent. 100euro deducted from my credit card ,I have to close my card so they can't withdraw more. a scam company.

My uncle ordered few parts but after taking they didn’t response. Trish Rajani return back the money