Sales representative at Audi Norwich, Aiden Tanner, was most helpful and attended to all our questions and requirements. He dealt really well with, and was in no way to blame for, the problems we expe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I dealt with Jacob Sollis at Tetbury Audi to recently change my lease car. It was an efficient and clear process. Jacob was enthusiastic and took fully into account my needs and wishes for what I want... See more
Company replied
I had first class service with VW Sinclair Port Talbot - Nick was very helpful and took time to explain everything and appropriately advise on the cars, products and finance etc. The car is amazing... See more
Company replied
Great service in that job was done earlier as was available and another job was cancelled so happy that they turned up and did the job without fuss. Unable to rub the indented chip down due to being o... See more
Company replied
Company details
Written by the company
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Written by the company
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Contact info
Warwick House, CM19 5DY, Harlow, United Kingdom
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4.5
Excellent
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall a good experience but app needs work
Overall it’s a good experience. The app is pretty clunky and it’s annoying it won’t cap you at 4 reports when that’s what the limit is (I found out after I reported 8 scratches and then the submission was voided because apparently the policy is a maximum of 4).
July 9, 2026
Unprompted review
Reply from AutoProtect
Hi there,
Thank you for sharing your feedback. We're pleased to hear that your overall experience was good. We're sorry, however, that you found the app difficult to use and that the claim limit was not made clear when submitting your reports. We understand how frustrating it must have been to complete the process, only to find that your submission was voided due to the maximum number of reports allowed.
We appreciate you bringing this to our attention, as feedback like yours helps us improve the clarity and functionality of the app and the claims journey.
Kind regards
Billy
Quick and easy
July 9, 2026
Unprompted review
Reply from AutoProtect
Hi Antonio,
Thank you for your feedback. We're delighted to hear you found the process quick and easy. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Excellent service regarding scuff mark…
Excellent service regarding scuff mark repair on paint work
July 2, 2026
Reply from AutoProtect
Hi Mark,
Thank you for your feedback. We're delighted to hear you received excellent service with your paintwork scuff mark repair. It's great to know you were pleased with the quality of the work carried out. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Reply from AutoProtect
Hi Ronnie,
Thank you for your feedback. We're delighted to hear you were pleased with the professional and efficient service provided. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Jason was great
Jason was great, and the lady on the phone was very helpful in sorting out the problem raised by Jason.
There appears to be a glitch in your email as this is the first time it has clearly offered the option of stars. The previous two emails didn’t come out clearly on my iPhone. Just fyi, why it took me 3 emails for a response. TY
June 30, 2026
Reply from AutoProtect
Hi there,
Thank you for your feedback. We're delighted to hear Jason provided great service and that our team member on the phone was helpful in resolving the issue raised. We'll be sure to pass on your kind words to them both.
We're also sorry to hear you experienced difficulties with the previous emails and appreciate you bringing this to our attention. Your feedback regarding the email display issue is valuable and will help us look into ways to improve the customer experience.
Thank you for your patience and for taking the time to share your experience.
Kind regards
Billy
Easy process to register claim
Easy process to register claim, quick response. The repair was carried out to a very high standard by the friendly technician. Good to have the cover and peace of mind
July 7, 2026
Reply from AutoProtect
Hi John,
Thank you for your fantastic feedback. We're delighted to hear you found the claims process easy, received a quick response, and were pleased with the high standard of repair carried out by our friendly technician. It's great to know the cover has provided you with peace of mind. We really appreciate you taking the time to share your experience.
Kind regards
Billy
A must for peace of mind
In the dealership there was no need to sell this cover. I gave used this on each vehicle purchase and although unfortunate to have to claim, the process is easy and the quality of work excellent.
July 2, 2026
Reply from AutoProtect
Hi Derek,
Thank you for your continued support and for taking the time to share your feedback. We're delighted to hear you've chosen this cover with each of your vehicle purchases and that, when you've needed to make a claim, you've found the process easy and the quality of the repairs excellent. Your confidence in our service means a great deal to us, and we truly appreciate your recommendation.
Kind regards
Billy
Reply from AutoProtect
Hi Reece,
Thank you for your feedback. We're delighted to hear the technician who visited was excellent. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Great service
Great service. Just called & sent photos & got a date for repairs. Excellent job by Shine too.
July 4, 2026
Reply from AutoProtect
Hi Julie,
Thank you for your fantastic feedback. We're delighted to hear the process was so straightforward, from sending your photos to arranging a repair date. It's also great to know you were pleased with the excellent job carried out by Shine. We really appreciate you taking the time to share your experience.
Kind regards
Billy
Good experience
Dean was polite and friendly did the work on the car which was really good
Very pleased with experience
July 2, 2026
Reply from AutoProtect
Hi Margaret,
Thank you for your fantastic feedback. We're delighted to hear Dean was polite and friendly, and that you were so pleased with the quality of the work carried out on your car. We'll be sure to pass on your kind words to Dean. We really appreciate you taking the time to share your experience.
Kind regards
Billy
The contractor was so helpful thank you…
The contractor was so helpful thank you so much
July 9, 2026
Unprompted review
Reply from AutoProtect
Hi Rachel,
Thank you for your feedback. We're delighted to hear the contractor was so helpful and provided you with such a positive experience. We really appreciate you taking the time to share your kind words.
Kind regards
Billy
Reply from AutoProtect
Hi Steve,
Thank you for your feedback. We're delighted to hear you were pleased with the prompt appointment, as well as the professional and friendly service you received. We really appreciate you taking the time to share your experience.
Kind regards
Billy
The Shine Technician Shaun did an…
I was given an earlier appointment on 4th July. The Shine Technician Shaun did an excellent job. He explained the process and I am very pleased with the work.
July 4, 2026
Reply from AutoProtect
Hi Stephen,
Thank you for your fantastic feedback. We're delighted to hear you were offered an earlier appointment and that Shaun from Shine provided excellent service. It's great to know he took the time to explain the repair process clearly and that you are very pleased with the quality of the work. We'll be sure to pass on your kind words to Shaun.
Kind regards
Billy
Technician was great but the lead time…
Technician was great but the lead time to wait for fix was about a month
July 4, 2026
Reply from AutoProtect
Hi Jay,
Thank you for your feedback. We're pleased to hear you were happy with the technician and the quality of the work carried out. We're sorry, however, that you experienced a longer than expected wait time of around a month before the repair could be completed.
We appreciate your patience and thank you for highlighting this. Your feedback is valuable and helps us identify areas where we can improve the overall customer experience.
Kind regards
Billy
Quick answer and information reqd. App easy to use.
A Jabu Lile answered my call quickly, and gave me all the information I needed to start a claim on the App.
The app was straight forward and had easy to follow instructions.
Thanks.
July 9, 2026
Unprompted review
Reply from AutoProtect
Hi Phil,
Thank you for your feedback. We're delighted to hear that A Jabu Lile answered your call quickly and provided all the information you needed to get your claim started through the app. It's great to know you found the app straightforward, with easy-to-follow instructions.
We'll be sure to pass on your kind words to A Jabu Lile. Thank you for taking the time to share your experience.
Kind regards
Billy
Rejected Smart claim
Rejected a claim for 25mm scratch on vertical tailgate panel because it wasn't classed as a chip. Clearly very slippery T&C for 'Smart' policy which is pushed hard by dealerships.
Quote:
'Your policy excludes any Minor Damage Repair: 5.1 For any Minor Damage to horizontal flat surfaces, roofs, bonnets and boot lids'
So why bother buying this policy?
July 9, 2026
Unprompted review
Reply from AutoProtect
Good Afternoon,
Thank you for your feedback. We can only apologise for the issues you have had thus far. Please can you respond to the email sent to you by Trustpilot so we can review this further for you.
Kind Regards
Billy
All went okw
All went ok. But there was a problem with my details so wrong car registration number and House number.Not your error. Soon sorted.
Car sorted.
July 6, 2026
Reply from AutoProtect
Hi Jocelyn,
Thank you for your feedback. We're pleased to hear everything went well overall and that the issue with your vehicle registration and house number was resolved quickly. It's great to know your car has now been sorted, and we appreciate you taking the time to share your experience.
Kind regards
Billy
I had first class service with VW…
I had first class service with VW Sinclair Port Talbot - Nick was very helpful and took time to explain everything and appropriately advise on the cars, products and finance etc.
The car is amazing 👏 to drive and has been valeted to a high standard.
July 8, 2026
Reply from AutoProtect
Hi Claire,
Thank you for your wonderful feedback. We're delighted to hear you received first-class service from Nick at VW Sinclair Port Talbot. It's great to know he took the time to explain everything clearly and provided helpful advice on the cars, products, and finance options.
We're also pleased to hear you're enjoying your new car and that it was presented to such a high standard. We'll be sure to pass your kind words on to Nick.
Thank you for taking the time to share your experience.
Kind regards
Billy
Good service good results friendly…
Good service good results friendly technician very happy customer
July 6, 2026
Reply from AutoProtect
Hi Graham,
Thank you for your fantastic feedback. We're delighted to hear you received good service, achieved great results, and were pleased with the friendly technician. It's wonderful to know you are a very happy customer, and we really appreciate you taking the time to share your experience.
Kind regards
Billy
Reply from AutoProtect
Hi there,
Thank you for your feedback. We're delighted to hear the dealership handled all of the paperwork for you, making the whole process hassle-free. We really appreciate you taking the time to share your experience.
Kind regards
Billy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.