Your project will NEVER end
I can only repeat the sentiments of everyone else’s bad reviews across the net.
They seem brilliant for the first month, claim everything is ahead of schedule with regular check-ins… and then the work slows to a crawl. They stop responding to emails, then you have to chase and even chase the chases. I had no updates for a month at a time and they only call you when they want more money or more hours, otherwise good luck.
Six different technicians worked on my car in as many months. It seems nobody knew what the last person had done, and I paid for every hour of it:
* The subframe came off three times: July, September, and “once again” in October.
* The subwoofer wiring was re-routed twice, by two different technicians, three months apart, along two completely different routes. I was billed 3 hours for that: £225 + £12 for consumables, whatever they were, + VAT.
* Brake lines were replaced in June. The brakes weren’t bled until late September.
* To make their intercooler fit, my headlight was “grinded back and filled with epoxy” and that was after they’d already bent my gear selector arm out of shape during the works.
* And yes, you read the above right: “grinded”. The build book is so full of typos (including misspelling the word “vehicle”!) you’d be too embarrassed to show it to anyone.
During one part of my project, they asked for 30 more hours than their initial estimate (20!), then 30 extra hours for that same job, then another 20 hours after they’d used those up too. I had explained beforehand that if it wasn’t expected to be done within X hours, I could wait until the original project was finished. They told me it would be, then asked for extensions ad infinitum until I cancelled the project entirely as a result.
Each time I was told the next extension would be the last. It never was. Better yet, things they said they’d already done turned out not to be done by the time I collected the car. I told them quite frankly that they were pulling my pants down and they tried to deny it at first, before conceding they have 120 projects on the go and are “very strained”. Expect to have your pants pulled down, and expect it to be denied to your face.
I’ve now paid many thousands more than the original estimate, and the car still doesn’t drive. Avoid like the plague. I’m in disbelief at how well they started, only to end up behaving so poorly. Don’t waste your time or your money.
P.S. I’ve uploaded evidence of my time at AutoRARA on Google Reviews, as they tried to claim the other bad reviews “were never customers” when I brought it up with them. Whatever they reply to *this* review, don’t believe it. I’ve been contacted by a good number of other former customers describing exactly the same pattern. Some of them are into five and six figures, over several years! We can’t all be lying about them.