Auto Rent Lda Reviews 441

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful, friendly, and professional staff. Many appreciate the competitive pricing, often noting that the quoted price is what they paid, with no hidden costs or pressure to upsell. The quality of the cars, often described as clean, new, and reliable, also receives frequent positive mentions, as does the efficient and smooth shuttle service for pick-up and drop-off. However, some people were dissatisfied with specific issues, such as disputes regarding damage charges, experiencing problems with vehicles that were not properly checked, or encountering rude and unhelpful staff. A few customers also reported slow service during car pick-up and receiving cars that were dirty or had mechanical issues.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the great service, reasonable prices, and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight competitive and fair... See more

Staff

Consumers generally find the staff to be positive, highlighting their efficiency, professionalism, and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the cars,... See more

Product

Reviewers mention positive feedback about the product. Customers consistently praise the vehicles for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent company, 1. Easy to locate the shuttle bus at Faro, car park 4 2. Shuttle bus driver, lovely man and super helpful 3. Office staff excellent and helpful 4. Good car with no issues 5.... See more

Company replied

Rated 5 out of 5 stars

We rented a car from Auto Rent recently for 2 weeks while visiting the Algarve. Everything about this company was excellent, pick up from the airport was easy and quick. The hire was really good value... See more

Company replied

Rated 5 out of 5 stars

This was not our first time renting a vehicle through this company and definitely will not be our last. Our whole experience from start to finish was easy and worry free. Although we want to thank... See more

Company replied

Rated 5 out of 5 stars

We have used Auto Rent three times now and are more than happy with the service and the cars provided. For winter rental, this is the cheapest company we found and the service was excellent. We have n... See more

Company replied


Company details

  1. Car Rental Agency

Information provided by various external sources

With over 35 years of experience Auto Rent is a high quality (9/10) competitive car hire company in Algarve, Portugal. With facilities in Faro Airport and Praia da Rocha and a fleet over 500 vehicles we satisfy the clients needs in a flexible, professional and freindly way. Book your car hire in Algarve now at www.autorent.pt


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

441 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Perfect service

Perfect service. Perfect time-management: all the information was usefull and correct. And of course the list important: a very good car: modern, energy-saving (hybrid), … Good Price-quality balance.

July 20, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Iris,
Thank you very much for your fantastic review! We’re delighted to hear that you appreciated our time management, clear communication, and the overall quality of your experience.
It’s great to know that you enjoyed the modern and efficient car, as well as the value for money we aim to provide.
We truly appreciate your feedback and hope to welcome you again soon!

Kind regards,
The Auto Rent Team

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Rated 5 out of 5 stars

This car rental is very good!

This car rental is very good. We rented a car for two weeks. The service is excellent. The transaction went smoothly. There are no hidden costs. Everything is very serious.

June 23, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Customer,
Thank you very much for your kind review! We’re delighted to hear that your two-week rental went smoothly and that you appreciated our service and transparent approach.
It’s especially rewarding to know that you valued the absence of hidden costs and found everything clear and reliable.
We truly appreciate your feedback and hope to welcome you again in the future!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

From booking to pick-up everything was…

From booking to pick-up everything was great. I chose this rental company because they were the only ones offering a reasonable price with full insurance and no deposit. I rented a Seat Ibiza with 4 doors. I paid 200 Euros for 7 days. I dropped off the car and forgot to pick up my glasses. I called the office by phone and they promptly brought my glasses to the airport. Thank you very much. I am very grateful to them because if I had flown home without my glasses, I would not have been able to drive in my own country from the airport to my house. I highly recommend it.

June 25, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Vytautas,
Thank you very much for your wonderful and detailed review! We’re delighted to hear that everything went smoothly from booking to drop-off, and that you appreciated our pricing and full insurance option.
We are especially happy that we could assist you with your glasses — situations like that can be stressful, and we’re glad we could help make things easier for you.
Your recommendation means a lot to us, and we truly appreciate your kind words. We hope to welcome you again in the future!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Auto Rent is the best car hire!

Auto Rent was excellent when we used them very recently. The price and process was very simple. They do not hold any deposit and the pick up and drop off service was amazing. We opted for the additional insurance for peace of mind. I would definitely recommend

June 21, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Sophie,
Thank you very much for your fantastic review! We’re delighted to hear that you found our pricing and processes simple and transparent, and that you enjoyed the pick-up and drop-off service.
It’s also great to know that the additional insurance gave you extra peace of mind during your trip.
We truly appreciate your recommendation and hope to welcome you again very soon!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Competitive pricing and easy pick up

Competitive pricing and easy pick up
No upselling or additional insurance selling.
No fuss at drop off just a quick check and your away

June 17, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Mark,
Thank you very much for your great review! We’re delighted to hear that you appreciated our competitive pricing, easy pick-up, and smooth drop-off process.
It’s especially rewarding to know that you valued our straightforward approach, with no upselling or unnecessary extras.
We truly appreciate your feedback and hope to welcome you again soon!

Kind regards,
The Auto Rent Team

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Rated 5 out of 5 stars

Honest car rental in Faro/Portugal

Short 2 Minutes Shuttle to Station outside Airport Faro. No long waits and quick, honest service at the desk. Be sure to use a real Credit Card for deposit, if not booking full insurance.
Clean cars (my 2nd rental) and no hidden costs. I contacted them now by mail and got same price like at brokers.

June 28, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Alex,
Thank you very much for your great review and for choosing Auto Rent again! We’re delighted to hear that you appreciated our quick shuttle service, efficient process, and honest approach.
It’s especially rewarding to know that you value our transparent pricing with no hidden costs, as well as the consistency between direct bookings and broker prices.
We truly appreciate your trust and look forward to welcoming you again in the future!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Fast and friendly service

Fast and friendly service, great selection of cars, good prices

June 10, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Customer,
Thank you very much for your kind review! We’re delighted to hear that you appreciated our fast and friendly service, as well as our range of vehicles and pricing.
We truly value your feedback and hope to welcome you again soon!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Hassle free car rental at faro airport

Hassle free car rental at faro airport. I use car rental at faro half a dozen times a year and happily recommend this company. Hassle free good cars good price worth the 5minute journey to their offices

June 26, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Alistair,
Thank you very much for your fantastic review and for your continued trust! It means a lot to us to know that, as a frequent visitor to Faro, you choose and recommend Auto Rent.
We’re delighted to hear that you value our hassle-free service, the quality of our cars, and our competitive pricing.
We look forward to welcoming you again on your next visit!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Was the seventh time I rented a car…

Was the seventh time I rented a car with Autorent. Quick pick-up and service at the desk. Good and clean car and Quick return service. Next year again

May 27, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Johannes,
Thank you very much for your continued trust and loyalty — it’s truly appreciated! We’re delighted to hear that, even after seven rentals, you continue to enjoy our quick service, clean cars, and smooth pick-up and return process.
We look forward to welcoming you again next year!

Kind regards,
The Auto Rent Team

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Rated 5 out of 5 stars

Excellent service

Excellent service. Easy pick-up at the airport. A new car and no waiting time at the service desk. Our second time, we rented our car at Auto Rent 👍

June 11, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Gitten,
Thank you very much for your kind review! We’re delighted to hear that you enjoyed the easy pick-up, the quality of the car, and the quick service without waiting time.
It’s especially rewarding to know that you chose Auto Rent again for your second rental.
We truly appreciate your trust and look forward to welcoming you back once more! 👍

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Great car hire

Great staff, friendly service, good cars (although I personally don't like seat Ibiza's due to poor aerodynamics when you open windows)
Great all round service

June 7, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear John,
Thank you very much for your great review! We’re delighted to hear that you appreciated our friendly team, the service, and the quality of our cars.
We also appreciate your feedback regarding the Seat Ibiza — it’s always helpful for us to understand our customers’ preferences.
Thank you again for your kind words, and we hope to welcome you back again soon!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Take the Total Relax insurance

Excellent company,

1. Easy to locate the shuttle bus at Faro, car park 4
2. Shuttle bus driver, lovely man and super helpful
3. Office staff excellent and helpful
4. Good car with no issues
5. Total Relax insurance, you should take this insurance, it eliminates all worries about accidents and scrapes. If you take this insurance you eliminate all risk, there is no hold on any of your money. It’s win win.

May 24, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Aidan,
Thank you very much for your fantastic and detailed review! We’re delighted to hear that you had such a smooth experience from the airport shuttle to the service at our office.
It’s especially great to know that you appreciated our team and the quality of the car. We’re also pleased that our Total Relax insurance gave you complete peace of mind — that’s exactly what we aim to provide.
We truly appreciate your recommendation and hope to welcome you again soon!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Quality

The quality of the cars, the service of the staff, the clear info, the shuttle to and from the airport, the ease of booking online : 10/10!

May 26, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Philippe,
Thank you very much for your fantastic 10/10 review! We’re delighted to hear that you appreciated the quality of our cars, the service of our team, the clarity of our information, and the ease of booking.
It’s great to know that the shuttle service also contributed to a smooth experience.
We truly appreciate your feedback and hope to welcome you again very soon!

Kind regards,
The Auto Rent Team

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Rated 5 out of 5 stars

Good service

Good service, quietly efficient

May 12, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear P Flynn,
Thank you very much for your kind review! We’re pleased to hear that you appreciated our efficient and smooth service.
We truly value your feedback and hope to welcome you again soon.

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

After being overwhelmed by the car…

After being overwhelmed by the car rental options out of Faro & wanting a smooth hassle free, professional experience - I booked with Auto Rent based on their reviews
Our experience was hassle free, shuttle transfer & pick up was easy, we booked the additional insurance & extra driver, price quoted is what we paid, car was great, drop off & shuttle transfer (at 4am) easy & straightforward - we would definitely use Auto Rent on our next visit - their service was professional & we really appreciated it
Please note - we were unsure whether we needed the E-Toll device - as we travelled between Faro - Portimao - Alvor - Lagos & Sagres at no point were we charged a toll (abolished 1st January 2025 on main route through?) so the device was not required by us

May 12, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Kirsty,
Thank you very much for your detailed and thoughtful review! We’re truly delighted to hear that your experience with us was smooth and hassle-free from start to finish.
It’s great to know that you found the shuttle service, pick-up and drop-off process, and overall professionalism of our team to your satisfaction. We’re also pleased that everything matched your expectations, with clear pricing and a quality vehicle.
Thank you as well for sharing your experience regarding the tolls — this kind of insight can be very helpful for other travellers.
We truly appreciate your trust in choosing Auto Rent and look forward to welcoming you again on your next visit!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Great car rental experience at Auto Rent!

I highly recommend Auto Rent and give it 6 stars if I can!!

Rented a car for 6 days. I had a very clean Ibiza automatic car with Apple CarPlay (via USB and Bluetooth) which was very important other than the car being an automatic. Price was extremely competitive and fair, especially with full coverage. There was no need for a deposit as well. Only charged what was agreed upon on the day of car pickup.

Everything went perfectly and smoothly - from my online reservation and communication with Catia when I was in New York, to pickup in Faro airport P4, to car pickup with Pedro, and to car return with Diogo.

Staff was extremely efficient, professional, friendly and helpful with great tips driving around the Algarve.

You never know if the reviews you read are legit or not. Auto Rent is indeed legit. So happy I found Auto Rent and its consistent positive reviews.

Since I paid for full coverage, dropoff/return of the car was very quick. No more than 3 minutes before the shuttle van took me and my friend to the airport which was 5 minutes away.

I would definitely rent a car from Auto Rent again! Obrigada!

May 6, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Cathy,
Thank you so much for your incredible review — we would gladly take those 6 stars! 😊

We are truly delighted to hear that your entire experience with Auto Rent was smooth from start to finish, from your initial communication to the pick-up and return process. It’s especially rewarding to know that Catia, Pedro, and Diogo made such a positive impression — we will be sure to share your kind words with them.

We’re also very pleased that you appreciated the quality of the car, the transparent pricing, and the peace of mind provided by our full coverage option. Providing a hassle-free and trustworthy experience is exactly what we strive for every day.

Thank you as well for highlighting the authenticity of our reviews — that means a lot to us. We truly appreciate your recommendation and look forward to welcoming you again on your next visit to the Algarve!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Allways best

May 13, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Per Erik,
Thank you very much for your kind words and continued support!
We’re delighted to know that you consistently have a great experience with Auto Rent.
We look forward to welcoming you again soon!

Kind regards,
The Auto Rent Team

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Rated 5 out of 5 stars

First time booking with Auto Rent

First time booking with Auto Rent. We found everything from our initial booking on their easy to use website, the airport shuttle bus, collection of car and return of car to be excellent. No pressured sales on collection, clean car in good condition, easy return of car.

I emailed ahead with several questions and each time received a prompt reply.

Would recommend and would use again.

May 3, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Anthony,
Thank you very much for your detailed and thoughtful review! We’re delighted to hear that your first experience with Auto Rent was excellent from start to finish.
It’s great to know that you found our booking process easy, our communication responsive, and the pick-up and return smooth and hassle-free. We’re also pleased that you appreciated our transparent approach, with no pressure for additional sales.
Your recommendation means a lot to us, and we look forward to welcoming you again in the future!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

This was not our first time renting a…

This was not our first time renting a vehicle through this company and definitely will not be our last. Our whole experience from start to finish was easy and worry free.
Although we want to thank our pick up office of Faro for great service, we need to give a special shout out to two of your star agents - CARLA and CATIA for solving and smoothing a very stressful experience for us. A Motorhome had reversed into our parked car while we looked on. The driver and vehicle were from Germany!
We cannot express enough accolades to this,professional, efficient, calm and empathetic pair. Thank you just doesn’t seem enough.
We will definitely see you again next Spring. Regards😊

April 30, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Jan,
Thank you so much for your wonderful and heartfelt review! We’re truly grateful for your continued trust in Auto Rent and delighted to hear that your experience was once again smooth and worry-free.

We are especially proud to read your kind words about Carla and Catia. Situations like the one you described can be stressful, and it means a great deal to know that their professionalism, calmness, and empathy made a positive difference. We will make sure your message is shared with them — they will be very happy to hear it.

Thank you again for your trust and loyalty. We look forward to welcoming you again next Spring! 😊

Kind regards,
The Auto Rent Team

Rated 4 out of 5 stars

Fair service

Really nothing to complain about. Didn't meet any so called cowboys at AutoRent. The car was fine. Got the car a couple of hours before ordered. Very fair price for the car. No discussion about extra insurance (I have insurance on my credit card). No problem with the shuttle service.

April 17, 2025
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear John,
Thank you very much for your honest and detailed feedback. We’re pleased to hear that you had a smooth experience, appreciated our fair pricing, and found our approach transparent, with no pressure for additional insurance.
It’s also great to know that the early car availability and shuttle service met your expectations.

If there is anything we could improve to make your next experience a 5-star one, we would truly value your feedback.
We hope to welcome you again in the future!

Kind regards,
The Auto Rent Team

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