autosystemspa.it Reviews 

After reading some negative reviews, I feel I should share my own experience, which was completely different.
I rented a car from Autosystem at Catania Airport, and everything went smoothly from start to finish. The staff were extremely friendly, helpful and flexible. Both the pick-up and return processes were quick, clear and hassle-free.
What particularly impressed me was that my full security deposit was released just one day after returning the car.
Of course, everyone can have different experiences, but in my case, Autosystem provided excellent service. I would happily rent from them again and recommend them to anyone visiting Sicily.
Sometimes it's only fair to share positive experiences too!

Just terrible at Bergano. Long wait for shuttle bus - over an hour and a scrum. Them sharp practices at the office. We watched as each person in the long queue, and then us, was found to have something wrong with our booking and then charged more. Car had also not been prepped and had issues. Avoid. Sharp practices, staff with no morals.

Autosystem/ Target Rent Rome Fiumicino location did not honor a month of May pre approved and prepaid rental reservation of 4 weeks and tried to upsell of 1K more to a higher category vehicle, alleging that we were an hour late from our reservation and so it didn’t need to be honored, wasting hours of our time and leaving us with having to make other travel arrangements after a long international flight. Thanks auto system/ target rent for the almost “Italian job” upon arrival

The worse rental company we ever encountered!
They have no kiosk at the airpot. We waited no less than 30 minutes for the shuttle service in the blazing sun. When finally arriving to the kiosk, located 20 minutes away from the airport, we had to stand in line for another 30 minutes. And the cherry on the top - When finally getting to speak to a human representative we were told we are too late for our car pick up (apparently they limit the pick up to 59 minutes after the hour one stated through the broker. But of course they don't answer the phone when you call them to say you are late because of their own shuttle service being late!) and therefore were forced to pay €290 in addition to the original sum we paid for the car rental.

Total scam!

We arrived at the pick-up location (quite far from the airport, however shuttle worked fine). We had rented (and paid for) a Golf - or similar. We got a Hundai i10, which was significantly smaller than a Golf. I had to pay for an ugrade. I paid 396,99€ extra and we got a Renault Megane which was 8-10 years old and completely destroyed. It had scratches all over and was full of dents. It was so worn out that the interior had started falling apart. However, the car could drive. The company also charged us 57€ to cross a boarder, which we had to to get to our destination.
We were not very satisfied with the company, but we got a car and we could drive off. However the biggest bill came after we had returned the car and signed off that everything was ok. I checked my account and I could see that the amount charged to my credit card, was significantly higher than the the amount in the contract. When I contacted the company to get an explanation, I simply got a notification that the FINAL FINAL invoice had some extra cost:
Costi accessori extra → Additional extra charges: €332.20 (VAT 22%)
Tutela Legale E Omicidio Stradale → Legal Protection and Road Homicide Coverage: €10.40 (VAT 22%)
Noleggio GG Extra - Giorni Voucher: 12 → Additional Rental Days - Voucher Days: 12: €92.40 (VAT 22%)
Total of these items: €435.00.
I'm not sure how they are allowed to do this? However I'm not sure either how I will ever be able to redeem the cost I have wrongfully paid.

Any suggestions are welcome, and in the meantime, please stay away from this company @autosystempa and @targetrent

I rent cars frequently, around 10 times a year, and this was by far the worst experience I've ever had.
I arrived about two hours later than scheduled, but it was completely beyond my control. My flight was delayed because there was a fire near Ibiza Airport. I also informed the rental company about my delay approximately four hours in advance.
Despite this, the staff were not helpful at all. In particular, an employee named Giulian seemed completely uninterested in helping me. Instead, I got the impression that his main concern was finding a way to charge me even more money.
I had already paid for the rental in advance, but when I arrived, I was told I had to pay an additional €195 to collect the car. In my experience, when a delay is caused by the airline and the customer notifies the rental company in advance, other companies usually try to accommodate the situation instead of charging such a high extra fee.
To make matters worse, the car I received—a white Alfa Romeo Stelvio—was in terrible condition. It was covered in scratches and dents. I honestly couldn't find a single body panel that wasn't damaged. It looked like a car that was ready for the scrapyard, certainly not a vehicle I would expect after paying so much.
Between the unexpected extra charge and the poor condition of the car, I left extremely disappointed with the service I received.
I will never rent from AutoSistem Car Rent or Target Rent again, and I cannot recommend them. As someone who rents around 10 cars every year, I expected much better customer service and far more professionalism.

Destroyed vacation!
When my wife two kids and me should pick up our rental car in Milano, they would not accept my fine working card because of company policy. Which have never been a problem before!
So their solution was that i could either rent another car for 1000euro more or i could buy a very expensive insurance, that costs more then renting the car itself. The personal was friendly, but not willing to find a solution. I offered to withdraw cash, make bank transactions, use my Mastercard in Apple wallet or even have another person in the renting papers with another type of card. But they could find a company policy to reject all proposals.
So what should have been a nice vacation, ended as a nightmare because we were ripped off from Autosystem

DO NOT USE!! I hire cars all over the world. We took before and after videos of the vehicle and still the lady who was extremely rude has attempted FRAUD suggesting we have caused damage and refusing our before video which proved that the damage wasn't us. If you do hire a car from this terrible company, make sure you video everything (underside of the vehicle) and appeal their fraud attempt heavily!

Absolutely unacceptable experience.
We had a fully prepaid reservation and arrived at Catania Airport to collect our car. We presented a valid physical credit card for the security deposit, exactly as required. The card is fully functional – we even withdrew cash from an ATM just before returning to your desk.
However, your terminal was unable to process the card. Instead of offering any alternative solution or trying another terminal, your staff simply refused to hand over the vehicle. They also refused to provide any written confirmation explaining why the car was denied or why a refund was being refused.
As a result, we were left stranded at the airport and forced to rent a car from another company at the last minute for three times the price, just to continue our holiday.
We paid for a service that was never provided. We will be seeking a full refund and will pursue all available legal and consumer protection channels, including a chargeback through our bank if necessary.
We cannot recommend this company to anyone. If you value reliability, transparency and customer service, choose another rental company.

Really bad experience, just horrible. We ended up waiting in the heat for 2 hours and didnt get the car we originally ordered. They were so unhelpful and just unprofessional and uncaring. Said if we were mad at them for not making it work we could go order a car somewhere else like we didnt just pay well over 1000€ for the car we were waiting for.

We had a terrible and honestly dangerous experience renting a car in Sicily through DiscoverCars.com with Rent4Leasure / Auto System Noleggio Autoveicolo at Catania Airport.

From the moment we picked up the car, things felt unprofessional. The employee refused to inspect the car with us and simply told us to “take a video” ourselves before leaving.

Only about 20 minutes into our drive on the A19 highway between Catania and Palermo, the rear passenger tire suddenly exploded while we were driving with our 1-year-old baby in the car. We were stranded on the side of a busy highway with cars speeding by, which was extremely frightening and unsafe.

To make matters worse, the vehicle did not include a spare tire or any emergency tire replacement kit, making it impossible for us to safely continue or even attempt a repair ourselves.

We repeatedly tried calling the rental company, but nobody answered. Eventually we had to contact emergency roadside services ourselves and get towed to a nearby garage. The local authorities had to contact the rental company before they finally called us back.

Even after all this, the company refused to provide transportation back to the rental office so we could pick up another vehicle. A kind employee from the garage ended up driving us back to the airport, but we had to pay €100 cash out of pocket.

When we finally got a replacement car, the employee AGAIN refused to inspect it with us. We had to insist because there was already a tire pressure warning light on the dashboard. The employee brushed it off and said that “all cars of this make and model have this issue.”

After the trip, the company asked us to fill out and sign an incident report, which we did. We clearly explained that the tire explosion could not have been our fault given that it happened only 20 minutes after pickup and appeared to be caused by a defect or poor maintenance.

Despite this, the company charged €198 to our credit card for “damages” without warning or proper explanation.

This entire experience showed a shocking lack of safety, customer service, and accountability. Being stranded on a highway in a foreign country with a baby because of what appears to be poor vehicle maintenance is unacceptable.

We strongly recommend that anyone renting in Sicily think carefully before using this company.

Beware of AUTOSYSTEM SPA. They claim they only need your credit card to check your name, but in reality they steal all your card details. Once you leave the country, they charge you hundreds of euros for insurance you NEVER requested or agreed to.

I had valid insurance through RentalCover via Ryanair and explicitly told them I did not want their insurance. They didn’t care, they charged hundreds of euros without my consent after I had already returned to Spain.

This is deliberate fraud. They lie, manipulate, and have zero ethics or respect for customers. AUTOSYSTEM SPA is not a company you can trust. Avoid them completely, handing over your card is asking to be ripped off.

i will never hire a car again at this company.
the personal is really not friendly and yelling at my wife. i think they have to look for an other job because they are not good for this company. they try to let buy you an extra insurance for a lot of money. they know how to let people bleed. when you bring back the car they are looking under the car and you have to pay for damage. this is for me the first company that is looking under the car. this is probably because i refused the extra insurance.
i am sure that the people after me who hire the car have to pay for the same damage.
after a lot of paperwork i got this money back from my insurance company

I DO NOT RECOMMEND renting a car from this company. The employees are disrespectful. The employee named "ilham" was completely rude, mocking, and impolite to me. Furthermore, they charge a much higher deposit than other companies (this money is only returned after about 10 days). The car was also delivered dirty and with a serious dent. Unfortunately, I didn't read the reviews for this company before renting because they are terrible. The company is truly terrible, and the employees are disrespectful and unhelpful (quite the opposite. They will do everything they can to profit from the customer. I recommend taking plenty of photos and videos of the car when renting). This company operates under two different names: TargetRent and AutoSystem. The customer service desk is the same, and the staff is the same.

Given that I rent cars all over the world, I must say that the experience was excellent except for the cleanliness of the windshield and the somewhat "hard" power steering (Fiat Panda 1.0, km 70,000). For the rest everything was perfect (shuttle to/from the airport, courtesy and helpfulness of the staff, professionalism, waiting times, cost of insurance coverage, etc etc). Stratospheric price: € 18/day, unbelievable stuff!
So many of the criticisms read are completely unfounded, the result of inexperience in car rental

Premesso che noleggio auto in tutto il mondo, devo dire che l'esperienza è stata ottima fatta eccezione per la pulizia del parabrezza e per il servosterzo un po' "duro" (Fiat Panda 1.0,km 70.000). Per il resto tutto perfetto (navetta da/per l'aeroporto, cortesia e disponibilità del personale, professionalità, tempi di attesa, costo copertura assicurativa, etc etc). Prezzo stratosferico: € 18/die, roba da non credere!
Quindi molte delle critiche lette sono completamente infondate, frutto di inesperienza nel noleggio auto.

STRONGLY ADVISE YOU TO STAY AWAY. I have never seen such a rude staff in my lifetime. When we asked for clarifications they threatened to terminate the contract and turned their back on us. Nil customer service skills. This staff seem very engaged in starting fights for no reason. I have never seen something like this, it was a surreal experience. VERY VERY RUDE AND UNPLEASANT.

The rental experience in general was good, this review is more about how they are tricking you, into a position where you have no other option.

I was making a booking via DiscoverCars and included full coverage insurance and paid in advance.

But when I was taking over the car, the rental company(AUTOSYSTEM) were insisting that deposit can be charged only by credit card, unfortunately I had none. So they offered me their full insurance instead of the intermediary company, so I can leave 2/3 of the deposit by debit card.

DiscoverCars refunded me the full insurance which I booked in advance, 88Eur. When I returned the car AUTOSYSTEM charged me 286Eur for their full coverage insurance.

So basically they robbed me ~200Eur only because I had only debit card, which they were not accepting.

This was the worst car rental experience I’ve had—definitely not recommended. They don’t accept American Express, so I had to use my debit card. Obligated to pay for the full insurance, which cost around £300, and they can hold a deposit of up to £1,000 for nearly four weeks.

The rental car broke and they were never able to find another one for us. Had to take trains and taxis. Plus, we're still waiting for the refund a month later

Scammers! If you must use these cowboys, make sure you take a full and detailed video of the car they give you on collection and on return. They charging me £500+ for some non existent damage they can not prove. Despite me having video evidence. I am using my bank to reclaim the excess unproven, unvalidated, fraudulent charges but things could get messy. I'd rather have paid for taxis for the week than use these robbing cowboys again. Avoid at all costs.