ECH Reviews 

Lots of hidden fees in the small print and only take certain credit cards. If you use a debit card they charge you an additional €150!!!!

disgraceful, fraudulent company with a terrible experience.

received 3000 euro charge despite returning car and being told everything was OK. then flagged this to them and they said they KNEW it was illegal!

italian courts should dissolve them and the owners should be barred from ever managing a company again

This company is a complete scam. Never use this company. I rented a Kia Picanto. When we left the airport and were on the highway it started to make a lot of noise from underneath the car. We could not contact ECH as they were closed. We sent an e-mail immediately that we were not comfortable with the sound. I checked the car underneath the next morning and it appeared that plastic coverage plates were hanging loose, causing the hard sound. After multiple difficult itterations, we were asked to go back to Pisa airport (4 hr drive!) which was not an immediate option for us. It wsa not possible to get support on site. Ultimately I fixed the loose plastic elements under the car myself with tie-raps and the sound disapperaed. Returning the car, it became evident our complaint was not registered at all by ECH and we were hold liable for the damage underneath from the loose plates.

Perfect new car. All fine. Good prices, fair rules. Shuttlebus on time. I strongly recomded.

Fanatic service, perfect pick up, perfect car, perfect return.

I'd give it no stars if I could!
Grossly overcharged as didn't have the right credit card so 'had' to pay for additional insurance.
Had an issue, which was our fault, but the insurance did not cover ANYTHING so what's the point in having insurance let along this additional 'super' insurance.
Towing & extra milage charged which was included but these were charged as it was 'our fault' what happened to the car.
Terrible experience overall. ZERO HELP FROM CUSTOMER SERVICE.
So what we thought was a cheap car hire turned very very expensive.
Just be aware.

Amazing experience, great prices and very comfortable car. The service was amazing and the people were very kind. Would definately book again and recomend to friends.

Really good Staff and amazing service.

Everithing was perfect , great communication and transport from airport.

Everything was just perfect. Pick up and drop off went very smooth. Car was almost new and in very good condition.

Everything is ok. They checkced car and everything was ok.

Easy rental all went smooth no issues with the car. Will rent again next time.

Excellent friendly service smooth pick up and handover

Friendly. Good cars. Good price.

Thank you so much for everything!
The shuttle service is perfect and the pick-up point well indicated! The car was clean and the staff very friendly! Can only recommend!!

Nice new car. Good to see more than a cheap Fiat Panda. Thorough service and cleaning. Would recommend again

Everything great

Great service! Very friendly and easy. Really good car! Recommend ECH Bologna!

Good car rental!