ECH Reviews 

Arranged insurance through external provider so ECH put a freeze of €1,000 on my card. Early on in the journey the tyre burst. ECH did not provide the wheel nut remover so we couldn’t change the tyre ourself. After several hours we were picked up and taken back to the airport (Pisa). Ech staff insisted they needed to take the €1,000 again and that once damages were determined we would be refunded the difference.

Damages came to €755 (including roadside pick up and taxi back to airport which we wouldn’t have incurred if we had the correct tools to change the tyre ourselves) and instead of refunding me €245 from the €1,000 they froze, ech charged me €1,000 and then an additional €755 so €1,755 in total.

I explained their error multiple times and they were patronising and said I didn’t understand how the process worked. Only after sending them my credit card statement showing the 2 transactions did they admit their mistake and said they would refund.

Almost 2 weeks after they admitted their error I asked where the refund was and they said it had been paid. I informed them that it hadn’t. They said the matter was closed. I had to continue chasing them every single day until they admitted the payment was “rejected” by my bank (my bank confirmed there was no history of the payment ever being made).

After almost 2 months I finally got my refund.

Terrible customer service, terrible finance team and staff lacking any interpersonal skills.

Watch out for any attempts for staff trying to charge your card twice. They clearly don’t know what they’re doing.

Bad experience with ECH

advance for both cars, but upon pickup we were required to purchase additional insurance due to using a debit card, and we ended up paying far more than expected.

One of the cars had a faulty tailgate, which I reported the same day. I have both video evidence and documentation of my calls, but VIP Cars still rejected my complaint.

The second car, from ECH, was returned with a report listing three damages that we did not recognize. We asked to inspect the car again, but were not allowed to. VIP Cars/ECH have not provided any evidence that the damages were actually present at the time of return.

It took over a month to receive any clear answers, and after all this, the case was rejected without any refund.

Be very careful with insurance, extra charges, and make sure to document the car thoroughly both at pickup and drop-off.

Good rental in Pisa. Friendly staff.

Great arrival receptionist, very friendly return at Pisa Airport. Booked via Zest, also very good service.

Very good and easy to rent! Excellent service in Pisa!

Awful experience. Car delivered with underinflated tires (a real safety risk) and no parking disc, despite our requests for clarification. Charged the maximum "after-hours" fee (€100 instead of the minimum €60) even though we picked up the car well before closing.
Worst part: nearly €300 in extra charges for "additional driver" and "unauthorized driving penalty" because my husband drove the last part to the station while I felt unwell. No damage, no incident. Yet they charged the full period second-driver rate plus a penalty.
I've sent a formal complaint with photo evidence. If unresolved, I'll escalate to the European Consumer Centre and dispute the charges with my bank. Would not recommend.

Toyota Yaris I liked it !
Nice service all I can say!

We had a great experience hiring the car from Pisa! Staff were friendly & helpful when we returned the car

Thank you! I was very happy with my car (the Toyota Aygo is perfect for the narrow streets at Lake Garada). It was new and in perfect condition. The service (thank you Camila) at ECH is very friendly. After my arrival I had some struggles to find the pickup, but after I gave them a call, they picked me up after 5-10 minutes.

It was a good car rental service. They find us a car without booking in advance. It was very helpful. I recommend!

Everything perfect.

Rida the check man was really kind when we returned the car. Overall great cars in good condition! Thanks!

Great experience at Pisa airport

The rental process went super fast, the car was almost new and the guys there where wery kind.

Great service helped us out so much when another hire company let us down. The car really added to a great holiday!

On the plus side we did receive the car we booked and it was in good condition.
On the negative side the car hire office is a 10 minute walk outside the airport which is no fun with luggage although most of the car hire companies were in the same boat.

We arrived early and were told the car was not ready yet but would be at the originally requested time. In the end it was 30 minutes late.

I took a video the outside of the car as well as the interior as suggested by the website and my wife was asked to sign a contract that had 3 pages of small print which we did not have time to read properly due the late handover putting pressure on getting to our Airbnb in time for handover.

On returning the car it was examined again.
The car needed washing due to dust for which we were billed (Fair enough) but my wife explained that we had parked in a field designated as a car park for the Teatro Del Silenzio and were fined for driving on an unpaved road! I would argue that we only parked.
Then a small scratch was found on the underside of the front spoiler we had no way of knowing if it was there before because the video I took did not look underneath (It was not suggested this was needed by their website)
This cost another 202 euros which the rental guy said we could claim back.

So now we are going through a claim and the insurer says they don't cover the underside of cars, hopefully the spoiler is not considered the underside....

All in all the customer service was poor which led to time pressures and the small print definitions seems overly pedantic on top of which I can't help but feel suspicious about the discovery of the under spoiler scratch when we had had no hint of any bump or accident whilst driving.

Love Italy, won't be using ECH again

Extremely competitive hire price. However… they don’t tell you that you need a physical credit card ( not one in your phone wallet). Then whack you with 140 euro insurance on your debit card.
Then charge you an extra 60 euros for being 3 minute late late picking the car up. Despite being held up for 90 mins by security entering Italy, then there being no signposts to the car rental terminal which is 10 mins walk away.
Then fail to mention the huge debt in the front wheel arch on the vehicle handover document which caused another 30 minute delay gap in back to the desk to report.
Rude desk staff, abysmal customer service. Stick to the bigger companies. You might seem like you are paying a little bit more, but will probably get polite customer service and no outrageous hidden costs.

Excellent service at Pisa great car no problems ! Thanks

ECH Catania Sicaly Italy, 100% SCAMMERS CROOKS‼️🚨‼️🚨‼️🚨‼️🚨‼️🚨

BECAREFUL‼️‼️‼️🚨🚨

2000€ deductible, they charge my credit card without letting me me know, in 5000€‼️‼️‼️ they cancel the CDW BASIC INSURANCE with fake reason and bye lies by clauses in the contract section 5, that they remove all responsibility for any negligence, and then they simply charge the credit in thousands of euros for every little damage without to let the costumer know‼️🚨‼️🚨 and scams trying to charge me more for 14,000€‼️‼️‼️‼️
WATCH OUT, YOU HAVE BEEN WORNED‼️‼️‼️‼️‼️‼️‼️🚨🚨🚨🚨🚨‼️‼️‼️‼️‼️‼️🚨🚨🚨🚨🚨🚨
They didn’t sent me any receipt, no invoice, absolutely no vehicle repair report, just charge my credit card and no any response from them‼️‼️‼️‼️🚨🚨🚨🚨‼️‼️‼️
And this is in additional to that they took a deposit from me when I picked up the car!!! The owner has no mercy and no morals or integrity. It's a shame that you choose to make a living by stealing money from innocent peoples who are just coming to enjoy a vacation, and you are responsible for the a big destruction and all of that is insane, immoral, inappropriate, unjustified, despicable and definitely not smart. It’s a huge shame! 👎🏻 0️⃣‼️🚨‼️🚨‼️🚨‼️🚨‼️🚨‼️🚨‼️🚨🚨‼️🚨