Direct Express Auto Transport Reviews 

516
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Incredibly poor communication from both the driver and the company itself. They know your hands are tied and couldn't care any less once they have your money and belongings.

Rated 1 out of 5 stars

Thanks very much for dumping the fridge outside the rugby club because it was an inch too high for the door. I’m sure there’s an excuse (covid, health and safety or similar), but literally just wa... See more

Company replied

Rated 1 out of 5 stars

Atrocious communication. Very late for pick up and drop off. Extremely slow to respond to messages and the person pretends like you don't have an ongoing conversation. Can't stick to a timetable or up... See more

Rated 1 out of 5 stars

I was hopeful about using this company based on the reviews, but ended up disappointed. My earliest ship date was August 2nd. I called on August 7th to get an update on the status and was told that I... See more

Company details

  1. Car Accessories Store

Information provided by various external sources

Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

516 reviews

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No recent history of asking for reviews

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1.4

All reviews

(516)

1 review in the last 12 months

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Rated 5 out of 5 stars

Outstanding Quick Service!

Outstanding Quick Service!
Pick Up On Time In Utah
Delivery The Next Morning In CA.
Not A Scratch On The Car.
Jesse Did A Great Job Getting Schedule To Meet My Needs.
Thank You Very Much.
I Recommend You To All Transport Customers.
Randall

August 23, 2018
Unprompted review
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Rated 5 out of 5 stars

Great Service!

I have used Direct Express Auto Transport twice this year and I received the same great service & safe transport of my vehicle. I placed my order(#211816) with Ashley and was assigned a driver the same day. Andy, the driver for my most recent vehicle transport, was friendly and handled the pick-up & delivery of my car with care. Definitely will use Direct Express Auto again!

August 23, 2018
Unprompted review
Rated 5 out of 5 stars

Smooth Move from Boston to Austin

The thought of shipping my car 2,000 miles from Boston to Austin is very daunting. But my refusal to drive such a long distance encouraged me to look into this option further. Upon doing my extensive research, I decided to go with Direct Express Auto Transport due to their overall promise and reputation it had among experienced customers. I didn't know what to really expect but it was a very easy and straight forward process and at the end of the day, I received my car 4.5 days later all at a reasonable price. I'd definitely recommend Direct Express Auto Transport for anyone looking to take the stress out of the relocation process.

June 15, 2018
Unprompted review
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Rated 5 out of 5 stars

I needed to have my car shipped quickly…

I needed to have my car shipped quickly and professionally and that’s exactly what I got. In fact, I’ve already booked with them again to ship my old car. I would definitely recommend them; it’s no hassle and no games.

June 5, 2018
Unprompted review
Rated 5 out of 5 stars

204459

Great people to work with. Did not have any problems. Car was pick up and delivered on time. Would use again.

May 23, 2018
Unprompted review
Rated 5 out of 5 stars

Direct Express Auto Transport is the best!

Direct Express made the process of shipping my new SUV from UT to NC a breeze. Within just one business day I was assigned a shipping company. My vehicle arrived much earlier than anticipated and at a much lower cost than the competition. The trucking company also did a great job of keeping me informed throughout the process. I would recommend this company without hesitation! Order #203693

May 23, 2018
Unprompted review
Rated 5 out of 5 stars

Really good and quick service

Really good and quick service. Took only 5 days for my car to go from Pennsylvania to California. Kept in touch with driver the whole time and gave ample amount of notice the day prior to pick up and drop off. Would recommend!

May 22, 2018
Unprompted review
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Rated 5 out of 5 stars

Amazing Service

Amazing Service! My car was picked up the same day I placed the order! I have used this service 4 times, and will continue to give them my business! Totally hassle free!

May 1, 2018
Unprompted review
Rated 5 out of 5 stars

Best Service

I had my car transported from Atlanta to Cincinnati. Customer service rep Jesse (order# 201958) was very helpful. My car was picked up and delivered on the same day. The driver was also very helpful, he kept me updated with delivery arrival time.

April 26, 2018
Unprompted review
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Rated 5 out of 5 stars

Quick and totally painless

The process of shipping my car went much smoother than I had expected and the driver was able to get the car halfway across the country in just three days. I highly recommend these folks and if I have to ship it again then I'll be using Direct Express.

April 26, 2018
Unprompted review
Rated 5 out of 5 stars

HELLO YOUR SERVICE WAS GREAT

HELLO YOUR SERVICE WAS GREAT, I WILL HIGHLY RECOMMEND THIS SHIPPING COMPANY, AND WILL USE YOUR SERVICES AGAIN. I WAS ASSIGNED A DELIVERY TRUCK ALMOST WITHIN AN HOUR AFTER PLACING MY ORDER.. NOW THAT'S SUPER FAST.. THE DRIVER CALLED AND ARRANGED PICK-UP WITH THE SELLER. I HAD MY VEHICLE WITHIN THE NEXT DAY , RIGHT ON SCHEDULE.. THANKS! ALSO THE DRIVER TOOK PICTURES BEFORE AND AFTER DELIVERY TO MAKE SURE MY VEHICLE ARRIVED WITH NO DAMAGE.. I COULDN'T BE MORE HAPPIER. THANKS!

April 4, 2018
Unprompted review
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Rated 1 out of 5 stars

Vehicle never picked up

Wasted my time spent 11-12 days waiting for a pickup. I booked another company right away once they weren’t delivering and my car got picked up in less than 48hrs.

March 30, 2018
Unprompted review
Rated 5 out of 5 stars

Quick car shipping

My order number was 195871 and my main customer service representative was Jessie. I received my car very quickly and in perfect condition. I would definitely use this company again to transport my car.

January 20, 2018
Unprompted review
Rated 5 out of 5 stars

Great Service!

I enjoyed my experience from beginning to end. My customer service representative Ashley was very professional and the driver was very nice and made sure to keep me informed and updated. I would recommend this service and I would use it again.

January 3, 2018
Unprompted review

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