autovia.it - Bergamo Aeroporto Reviews 

I was pleased with the welcome and the quality of the cars on offer. All at a very competitive price.

Car rent for one day could be under 100 eur. Google maps didnt connect through bluetooth but only with cable.

Arrived on 14. September in Bergamo, excited to start my holiday. But I was met quickly in a state of chok as I was refused to get my prepaid car: In the order it said 9. O’clock, instead of 21 o’clock. The date and the flight no was correct. Thus no car and no help. However I was offered a new car for a Price 3 times higher….NEVER NEVER close Autovia! I did the booking via Norwegian/Cartrawler, who close Autovia on my behold. So next time I Will book directly - but not Autovia for sure…

Fast, easy and clean

**Avoid Autovia – Disgraceful Customer Service and a Stressful Start to Our Family Holiday**

Our experience with Autovia at Milan Bergamo Airport was absolutely appalling. What should have been a straightforward car hire collection turned into an incredibly stressful and expensive ordeal, leaving us stranded with our nine-month-old baby.

We paid £609.69 in advance for a hire car, due for collection at 18:10 on 29 June 2026. Unfortunately, our Ryanair flight was delayed by approximately two hours. The delay occurred after we had boarded, meaning we had no mobile signal or internet access and no realistic opportunity to contact the car hire company.

When we finally reached the desk at approximately 20:13, we discovered our reservation had been cancelled and we had been marked as a “no-show”.

Despite having paid in advance, we were left without a vehicle because circumstances outside our control prevented us from arriving at the scheduled time.

**The financial consequences were substantial.**

Travelling with our nine-month-old baby, we had a further two-and-a-half-hour drive to our accommodation. Instead of getting our family settled, we were left scrambling to arrange alternative transport at the airport.

We had no practical alternative but to secure a replacement vehicle, costing £1,182, despite already having paid £609.69 for the original booking. We also incurred a €30 late check-in fee at our accommodation.

This was a completely unexpected financial burden at the very start of our family holiday.

I appreciate that car hire companies have procedures, but cancelling a pre-paid reservation in these circumstances is incredibly frustrating. A customer who has paid more than £600 should not be left stranded because their flight is delayed after boarding, particularly when they have no realistic opportunity to make contact.

**The subsequent handling of our complaint has made matters even worse.**

We provided evidence of the flight delay and repeatedly explained what had happened. Our complaint was escalated through Ryanair Car Hire/CarTrawler, and we were advised that it would usually be resolved within 20 working days.

Instead, we spent more than three months chasing a meaningful response. We were eventually told that the case had been closed because we had raised a refund request with our bank. This did not address the original cancellation or the additional costs we had incurred.

Although the complaint was handled through Ryanair Car Hire/CarTrawler, the original problem arose when our Autovia reservation was cancelled, leaving us without the vehicle we had paid for.

The entire experience cost us money, wasted valuable holiday time and caused completely avoidable stress while travelling with a young baby.

**My advice to anyone considering Autovia at Milan Bergamo Airport is to think carefully before booking.** Check the late-arrival and no-show policies and understand what protection you have if your flight is delayed.

A car hire booking should provide reassurance, not leave you stranded and facing substantial unexpected costs.

Based on our experience, I would not choose Autovia again. An extremely stressful, expensive and disappointing experience that I would not wish on another family.

Picking up the car in the airport was perfect, service level was high and information etc was super kind and fast.
When picking up the service was not quite as good and friendly, seemed we where mostly i9n thw way of coffee and smoking breaks :/ But all in all i would use again, car was nice and price was good.

Perfect and easy Welcome. Car was OL.
Next time, I would prefer to get someone for return at your company boxe to know where I can park the car (full line occupied) and no check out before leasing. It was another company who gave me information.

Great service from the staff at the airport desk and clear instructions on where to collect the car.

I had to wait 90 minutes before I got the key of the car. There were only 4 people in front of me.

Everything went well. I sincerely recommend using their services

I recently rented a car from Autovia and had a very disappointing experience. Although I had reserved and paid for a Volkswagen T‑ROC, I was given a BYD ATTO 2, which is a clearly inferior category. No explanation or compensation was offered for the downgrade.

On top of that, I was forced to purchase full insurance at €56 per day because I did not present a physical credit card for the deposit. I did provide a valid digital credit card, but the staff refused to accept it, leaving me with no choice but to pay the extra cost.

The employee who attended us was unhelpful and unfriendly, making the whole process even more unpleasant.

I contacted Autovia’s customer service with a detailed complaint, but I never received any response. email: info

Overall, the experience resulted in unexpected costs, poor service, and a vehicle downgrade. I cannot recommend this company based on how we were treated.

** Mail sent to the customercare address the 27th of August. Waiting response **

Got a Cupra automatic. A very good car, very easy to handle and to connect with your mobile. 7 liters per 100 km. Very clean, very quick when you pick it up or bring it back. Good price.

Amazing staff service at the Autovia desk in Milan Bergamo.

Extreme good over all service in the office. Everything went smooth and the car was new and perfect.

Everything was well organized, also the car return was without any problems.

We were supposed to pick up a 100% prepaid car from Europe car but as we arrived one hour later, they cancelled our car without compensation. And didn’t even help with a new booking. We went to the next desk autovia and in 15 min we got a car: new comfortable car, fast service, convenient way to return the car out of working hours.

Friendly staff, quick pickup and drop.

I tried calling them multiple times, they don't pick up phone. When they do, they are rude and hang up.
One guy picked up and was very rude. This was the location at Bergamo Airport. He hang up in my face and said something like 'I am very busy' in a rude way.
Second time I called a few hours later a lady picked up. She was nice but also hang up in my face.

I cancelled all my bookings with this car company.

Friendly staff, we had a brand new car so there were no issues. The return process was effortless.