Easy, smooth pickup. Retuning car was also simple. Car was in his clean condition. Desk staff were very helpful. No problems with rental experience.
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MY 10 year old grandson and I arrived at the airport to pickup an automatic car booked weeks earlier through Jet2 and they told me they had none and could only offer a manual. For me automatic... See more
Excellent service from the staff. Price can't be beat by the others with 100% insurance coverage. We rented the 2025 VW Tiguan which was very fuel efficient and drive super chill. Great intera... See more
Company replied
5 stars. A very positive experience with Ecovia at Naples Airport. I have to give credit where credit is due! I had read some mixed reviews before booking, but my experience was excellent. If... See more
Company replied
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Viale Fulco Ruffo di Calabria, 80144, Napoli, Campania, Italy
- +39 081 780 3419
Auto e furgoni
4.0
Great
461 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong car, heavily damaged vehicle, disputed damage charge
I booked and paid for a Volkswagen Tiguan through Discover Cars, but upon arrival I was given an Audi Q2, a significantly smaller vehicle. No compensation or alternative solution was offered.
The vehicle itself was already covered in an extensive list of pre-existing damages. The damage report ran over multiple years and included scratches, dents, damaged wheels, bumper damage, mirror damage and more. Given the sheer amount of existing damage, it was practically impossible to verify every single defect before departure.
After returning the vehicle, I was charged €132 for a minor scratch on a wheel. I immediately disputed the charge and repeatedly asked for objective evidence proving that the damage was not already present before my rental. Instead of providing dated photographs from before the rental period, Autovia simply referred to their paperwork and insisted the charge was due.
What is most disappointing is the complete lack of consideration for the fact that:
* a smaller vehicle than the one booked was supplied;
* the vehicle was already in heavily used and damaged condition;
* reasonable questions regarding evidence were repeatedly ignored.
The amount itself is not the issue. The principle is. Customers should not be expected to accept damage charges without clear proof, especially when renting vehicles that already have an extensive damage history.
Unfortunately, based on this experience, I cannot recommend Autovia.
I have rented dozens of vehicles across Europe over the years and this is the first time I have felt treated this way
April 4, 2026
Unprompted review
Reply from autovia.it - Napoli Aeroporto
Dear Customer, we are sorry for the experience described. Bookings normally refer to a vehicle category rather than a specific model; however, we understand your disappointment if the assigned car was not comparable in size and features.
We also regret the condition of the vehicle and the handling of the disputed charge. Any damage must be supported by clear documentation and by a comparison between the vehicle’s condition at pick-up and return. When a vehicle already has extensive pre-existing damage, this verification must be especially accurate and transparent.
We take note of your concerns and regret that your requests for clarification did not receive a response you considered adequate.
The Autovia Team
Reply from autovia.it - Napoli Aeroporto
Dear customer, thanks for sharing your experience! It means a lot to know you were satisfied with our service.
The Autovia Team
Wrong car
I recently reserved a Polo for a 10-day rental. However, upon pickup, I was only offered a Seat with a 4m90 length (compared to the Polo’s 4m) as an alternative, despite my reservation being made a month in advance. No other similar vehicle options were provided.
I was disappointed that no comparable vehicle was available, as this limited my choices and did not meet my original expectations. I believe it would be beneficial to review your policy to ensure customers are offered suitable alternatives when their reserved vehicle is unavailable, especially for bookings made well in advance.
Thank you for your attention to this matter.
May 2, 2026
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
thank you for your review and for clearly sharing your feedback.
We are sorry that the vehicle offered at pick-up did not meet your expectations, especially considering the rental duration and the booking made well in advance. Reservations refer to a vehicle category rather than a specific model, which is always indicated as “or similar”; however, we understand that significantly different dimensions can affect practicality.
We will take your suggestion into account to improve, where possible, the assignment of alternatives better suited to customer needs.
The Autovia Team
Reply from autovia.it - Napoli Aeroporto
Dear customer, your 5-star rating is very important to us. Thank you for your appreciation.
The Autovia Team
I am extremely satisfied with Autovia…
I am extremely satisfied with Autovia car rental. The car was in great condition and I had absolutely no complaints—everything was simply perfect. It’s actually hard to write a detailed review when everything goes so smoothly and you can’t find a single fault! This was my second time using this company; the first time was in Rome and everything was great there as well (I even got the specific car I requested). Now, after my second experience in Naples, I can confirm they are excellent. Perfect service all around!
April 28, 2026
Reply from autovia.it - Napoli Aeroporto
Dear customer, thank you for your excellent rating. We are happy to have met your expectations.
The Autovia Team
Have used Autovia on several occasions…
Have used Autovia on several occasions over the last 12 months. Efficient service with friendly staff and great value for money.
April 26, 2026
Reply from autovia.it - Napoli Aeroporto
Dear customer,
thank you for sharing your excellent experience with us. We are glad our service met your expectations.
The Autovia Team
Perfect handling and car
April 24, 2026
Reply from autovia.it - Napoli Aeroporto
Dear customer,
we truly appreciate your 5-star rating and your positive feedback. Your satisfaction is our priority.
The Autovia Team
Everything was perfect.
Everything was perfect.
Good car, very clean.
Professional and fast check-in/check-out.
April 19, 2026
Reply from autovia.it - Napoli Aeroporto
Dear customer,
your feedback is greatly appreciated by our entire team. Thank you for choosing Autovia.
The Autovia Team
All good but I dont agree on an extra…
All good but I dont agree on an extra fee to cross to another country
April 12, 2026
Reply from autovia.it - Napoli Aeroporto
Dear customer,
thank you for sharing your excellent experience with us. We are glad our service met your expectations.
The Autovia Team
car we booked was not available
car we booked was not available. we got another with manual transmission however I booked an automatic.
luggages did not fit in
wors ervice ever. avoid at all cost
April 4, 2026
Unprompted review
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
we are truly sorry for the negative experience you described and for the inconvenience you faced at the time of vehicle pick-up. We fully understand how important it is to receive a car that matches your booking, especially regarding key features such as transmission type and luggage capacity.
We would like to clarify that, in case of unavailability of the booked vehicle category, an alternative may be offered. However, we understand that the solution provided in your case did not meet your expectations, and we sincerely regret this.
We are also sorry for your perception of the service received: our team is constantly committed to delivering high standards of quality and assistance, and what you described does not reflect the level of service we aim to provide.
Your feedback is very important to us and will be shared with the relevant branch for further checks and improvements.
Il Team Autovia
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
thank you for your review and for sharing your positive experience. We are pleased that our service met your expectations and we hope to welcome you again at one of our branches.
Kind regards,
Autovia Team
Good option to move around Napoli
Good option to move around Napoli. Good service and fast.
February 22, 2026
Reply from autovia.it - Napoli Aeroporto
Dear customer, we are pleased that your experience with Autovia was a positive one.
The Autovia Team
Unjustified damage charge despite clear video evidence
I rented a car from Autovia in July 2025 (vehicle GY019YW). Almost two months after returning the car and after my deposit had already been released, I was suddenly charged €483.54 for a “new scratch”.
I immediately disputed the claim and provided clear video evidence recorded at pick-up, showing that the same scratch was already present before the rental started. The video is timestamped and unedited. I also sent screenshots and the full file, exactly as requested by their Customer Care for technical verification.
Despite this, Autovia simply replied with a generic message referring to the “existing damage box” and ignored the video proof. They claimed the damage was “due” and later withdrew the money from my card anyway, without properly analyzing the evidence or providing any technical report.
Key issues:
The damage was pre-existing and documented on video at pick-up.
The notification came almost two months after drop-off.
The deposit had already been released.
The scratch is minor and superficial.
They stopped responding after I sent the full video and formal dispute.
This looks like an abusive and unfair practice. I am now forced to start a chargeback with my bank and escalate the case to ECC and Italian consumer authorities.
I strongly advise anyone renting from Autovia to film the car in detail and be prepared for potential unjustified post-rental charges.
July 3, 2025
Unprompted review
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
we have reviewed your comment and would like to provide some clarifications.
Damage claims are handled only following internal checks and in accordance with standardized procedures set out in the rental agreement. When an issue identified at return or afterward cannot be clearly matched to damage formally recorded at check-out, a damage assessment case is opened.
Customer disputes, including video and photographic evidence, are reviewed by the relevant department. Any charge is applied only if, following technical verification, the damage is deemed chargeable under the rental terms and conditions accepted at pick-up.
The release of the security deposit does not exclude the possibility of a later charge, as expressly stated in the rental agreement, should elements emerge after vehicle return.
We firmly reject accusations of abusive or unfair practices. Autovia operates in full compliance with contractual procedures and applicable regulations.
Should you wish to request a formal review of your case, please contact our Customer Care team at customercare@autovia.it
, providing your rental agreement number and the documentation already submitted.
Kind regards,
The Autovia Team
Unreliable company
Friends, beware of this company
I closed a deal with them through Discovercar and paid almost half the amount in advance
I got to the counter and showed him that I only had to pay another 74 euros, but he wasn't even willing to see the forms and charged me 240 euros
I asked why this charge
He said that 100 dollars was a security deposit that would be returned to me and the rest was the cost of the rental, which is really not what was closed, and he also charged me for additional insurance that I had already paid for in the deal
In short, they didn't return the security deposit and charged me 40 percent more than was necessary
I contacted them by email and they didn't even get back to me with a return email
Beware of this company
I will never rent a car from them again
Unreliable company
See, you have been warned!!!
December 16, 2025
Unprompted review
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
we have reviewed your comment and would like to clarify a few points in a straightforward manner.
For bookings made through intermediaries such as DiscoverCars, all advance payments, insurance products and related conditions are managed exclusively by the platform. At the rental desk, the contract is activated according to Autovia’s terms, which may include a security deposit pre-authorization and payment of the rental balance.
Insurance purchased through third-party platforms does not replace the guarantees required by the rental company. Any additional protection offered at the desk is optional and intended solely to reduce the customer’s financial liability.
The security deposit is not charged, but only pre-authorized on the credit card. The release timing depends on the bank and is outside the rental company’s control.
We firmly reject accusations or defamatory statements. Autovia operates in full compliance with contractual terms and applicable regulations.
If you wish to have your booking reviewed in detail, please contact us at customercare@autovia.it
, providing your reservation details.
Kind regards,
The Autovia Team
Great car rental service and great car
Great car rental service and great car. Minor comment is that some marks were already there on the car but only listed once I returned the car. This said their service is exceptional, fast and customer friendly. Full insurance is a must in my opinion.
January 8, 2026
Reply from autovia.it - Napoli Aeroporto
Dear customer, thank you for taking the time to leave such a positive evaluation.
The Autovia Team
All good good car friendly people 👍
November 21, 2025
Reply from autovia.it - Napoli Aeroporto
Thank you for your 5-star review!
We’re happy to hear that your experience with Autovia was positive.
We look forward to welcoming you again!
The Autovia Team
Good rental, car could be better
Autovia is very good but the car was not the best (they changed a booked troc with a MG). Napoli airport is not the best for car rental
November 18, 2025
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
thank you for your review — we’re glad to know you appreciated our service. We’re sorry that the replacement vehicle didn’t fully meet your expectations; in some cases an equivalent model must be assigned, and we understand your remark.
We also appreciate your feedback regarding the airport experience, as it helps us improve.
We hope to welcome you again for an even better rental.
The Autovia Team
Avoid Autovia!!!
At the rental desk, Autovia claimed an issue with my driver's license and made me pay an outrageous $400 for extra insurance. Once I paid the extra insurance, they let me rent the car in spite of the claimed "issue".
CLARIFICATION: I received the rental car once I paid the outrageous extra insurance fee, which proves my point that there was no real issue with my license.
Autovia customer service never came back to me following my complaint.
October 28, 2025
Unprompted review
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
we are sorry to hear that your experience did not meet your expectations. However, we would like to clarify that an insurance coverage can never replace or validate the absence of a valid driver’s license or an international driving permit, when such documentation is legally required.
Our staff is legally obliged to verify that all documents presented are compliant and suitable for rental. If the license is not readable or not valid for driving in Italy, the rental agreement cannot be activated, regardless of any additional coverage purchased.
We regret if the information provided at the counter was not clear and remain at your disposal to review your case in detail. Please contact our Customer Care team at customercare@autovia.it
, indicating your rental details or location.
Thank you for your feedback, which helps us continuously improve the clarity and transparency of our service.
The Autovia Team
Easy and quick pick up
Easy and quick pick up, easy to find. Serviceminded staff. Easy and smooth handing back.
October 14, 2025
Reply from autovia.it - Napoli Aeroporto
Dear Customer,
thank you very much for your review and your 5-star rating! We’re delighted to know that you found the pick-up and return process easy and quick, and that our team provided friendly and service-minded assistance.
Customer satisfaction is our top priority, and your feedback is the best reward for our daily efforts.
We look forward to welcoming you again soon for another smooth, efficient, and hassle-free rental experience.
The Autovia Team
Reply from autovia.it - Napoli Aeroporto
Thank you very much for your 5-star review!
We’re glad to hear that everything went well and that you had a positive experience with Autovia. Our team is dedicated to making every rental smooth, transparent, and enjoyable.
We look forward to welcoming you again soon!
The Autovia Team
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