autovia.it - Napoli Aeroporto Reviews 

I rented a car here in September. Had nagging from day 1 and had to deal with unfriendly employees. Read my previous review for this. Now 5 months later, this landlord debits €700 deposit without notice. This turns out to be possible and I'm really shocked. I wrote to them but haven't heard anything yet. Skip this landlord if you don't like stress and scams.

Update: Received an invoice for around €700, exactly the entire deposit. And this 5.5 months after returning the rental car and releasing the deposit. This is really pure fraud, it contains things that are completely unrecognizable or extremely inflated. I am working with ICS to dispute this transaction, but what a gang of thieves. Apparently they can still collect your deposit up to a year after the date. You are simply powerless. DO NOT RENT!

They try and charge you un needed extra insurance when hiring and shout at you if you decline, even though you have taken this out seperately in UK. Then.... they charge you 6 months later on your credit card for apparant missing kit, that wasnt missing !! Avoid at all costs !!!

Autovia is a terrible car rental agency, they never reply to your emails or phone calls. Even though the deposit in our case was 100€, they deducted 118€ once and 30€ again in December for a rental in August, without any information why!!! And today I receive an auto reply that my email adress has been blocked.

Company unclear about “requirement” for international driver license on website and refused to rent with valid US driver license. Refused to refund a booking that was made the same day. Extremely long wait at airport and rude/unfriendly staff.

If I ordered a Japanese or Korean car, I want to get exactly that, not a European one!

The waiting by the picking up of the car was unbearable. Car was fine and delivering car back was no problem.
If you reduce de waiting time for de pick up,then you get 5 stars

Rental car with previous damages on all sides! Scratches, dents, holes. Good thing I photographed and filmed everything.
The car was not clean, either on the inside or the outside. The tires were not inflated properly and the brakes were squeaking. The car was clearly not cared for and in an actually unacceptable condition, but in Naples all the cars on the road had damages.
No recommendation.

The treatment was despicable.
They gave us a car that was not the one we had hired, with a multitude of damages.
They blocked our deposit because they told us that we had scratched it. Not only that, they did not send us the necessary documents so that we could ask our insurance to take care of the payment.
In other words, despite having paid for insurance, we cannot use it because they do not provide us with any type of document.
AUTOVIA is without a doubt the worst car rental company I have dealt with in Europe.
I do not recommend it at all.

As the rental car was no longer roadworthy after one day because the breaking fluid was low and had to be towed away, we had to drive back to Autovia to pick up a new rental car. Of course we were upset, because such damage could have been avoided if the car had been properly inspected.
We were promised that we would be reimbursed for the taxi costs incurred, as the damage wasn’t our fault. Until today
unfortunately nothing has been refunded and emails are not being responded to. I am very annoyed and would definitely not recommend such a dubious company to anyone.

"I had a wonderful experience with this company. The employee was exceptionally kind and helpful. The car I received was nearly new, impeccably clean, and in excellent condition. The car's delivery went off without a hitch, and the condition was meticulously documented. I wholeheartedly recommend this company."

This company is a scam - they will rob you right after you deliver the car back
Even car conditions are very bad - we tried them in Napoli, please stay away from this company!

Easy car delivery, new car, friendliness can be improved

Good people and fast service both at the counter and in the parking lot.

We started off on our journey and after 15km the warning light on the oil gauge came up. At the garage it turned out the oil level was dangerously low. We had to pay for the oil ourselves and this was not refunded by Autovia.
On top of that I have to admit that I hadn't maybe read the smallprint and didn't realise I couldn't pay with Visa debit, so this forced me to pay the very expensive all-inclusive insurance cover. Not a happy moment, when you've just arrived in a foreign country.

Greate service, short at rental and at return by employees.
However, please hire more employees. I had to wait long time at rental point since there was only one person to serve about 10.

Found the staff in both Naples (collect) and Brindisi (drop off) extremely helpful and friendly. Good quality car too

Except for the shuttles from the airport to the autovia desk that was outside of the airport that we needed to call autovia to pick us up from the airport, everything passed very well.
at the car return, autovia moved to the main rental car area at the airport which was fantastic.

On collection of the car which was perfect and nearly new, the staff member told us we had no insurance even though we did have ( all ticked as included on our holiday autos document ) staff member tried to charge us e300 more on top of what was already paid. He was very pushy and aggressive. We refused , signed the document and drove off . We then pulled over after calming down after this encounter and took a pic of the mileage and the car and boot , there was no spare tyre in the boot . !!!
On return of the car they told us the spare tyre and kit was missing , we have photos on initial collection of the car of the boot with no spare in it !!! We are ready to challenge any extra charges !

Staff at Naples office friendly and helpful. Vehicle high spec. Only reason not 5 star is frequency of shuttle bus from Naples airport to rental office. There was a lengthy queue and were told that bus was not that frequent and only took 6 people at a time. We ended up paying 20 euros to get a taxi for 4 of us to avoid a long wait in the heat.