autowill-rentacar.hr Reviews 

This company is one large scam!

They rent out cars the size of a shoebox, demand extra fees and treat all clients like dirt.

STAY AWAY!

Beware of unexpected charges and an unresolved security deposit! Stay away from these criminals!
We booked and paid for our rental car online through DiscoverCars, including additional insurance. However, upon arrival at AUTOWILL Sarajevo Airport, we were asked to pay an additional €750 for ‘their insurance’. We were eventually offered a ‘deal’ to pay €450 in cash for insurance and cross-border travel, with the promise of a better vehicle. Concerned about losing the money we had already paid for a month long rental, we reluctantly agreed.
The most frustrating issue is our €350 security deposit, which was charged directly to our credit card and has still not been refunded after two months.
When we asked about the refund, we were told it could take 4–6 weeks. After that period passed, we were informed that the delay was likely caused by our bank blocking the refund ( such a nonsense!!) AUTOWILL Sarajevo Airport claims to have processed the refund, but the receipt they sent on WhatsApp as proof was just for the amount of 0.01 BAM.
These explanations have been extremely frustrating and have left us questioning the company's transparency and professionalism.
In total, we are out of pocket by €800, plus an additional €20 for a car wash, despite returning the vehicle in perfectly clean condition.
The staff's dismissive attitude and the way this situation has been handled have made an already disappointing experience even worse.
We cannot recommend AutoWill Sarajevo. Based on our experience, we strongly advise future customers to stay away from this company! They will rip you off! A dishonest and shady business that I would never recommend to anyone.
We hope the company will finally take responsibility, provide a clear explanation, and return our €350 deposit.

When we arrived to get our car, they checked someone else with a later scheduled time in ahead of us making us wait. When we received the car, it was not cleaned but soaking wet making it hard to see any scratches before hand. It's seemingly done that way on purpose so that when you take your videos and pictures of the car it is hard to tell if there is any damage. As soon as we pulled out of the lot we noticed that there was a horrible noise when using the brakes. When accelerating, the noise continued like the brake pads were sticking. The brake pads seemed to be deteriorated which was scary to drive on hills trusting the brakes. We then noticed the passenger window motor was out and would not roll up. When we returned the car, there was a small scratch on the front bumper that we had no clue about. It could easily be buffed out and touched up, but they charged us the maximum they could of 585 Euros with over 150 in fees. The pictures they showed us of the car before we picked up were not time stamped, and due to our personal videos of the car being soaking wet, the whole situation was very confusing and felt sketchy. Unfortunately we would recommend going with a more straight-forward, reputable company.

Almost 3 months after the rental and I have still not received my €300 refundable deposit back from the rental. They've been sending WhatsApp messages saying that they are looking into it, sorry for the inconvenience and that they will get back as soon as possible. I've had contacted my credit card company to step in. Although I did receive the car, I think the payment side is a scam as they just pocket it as a way to ensure customers get their excess. To confirm, there was damage or anything to the car, they simply not paying my money and pretending there are banking issues for 3 whole months!!!!

A horrific rip off. I paid for out-of-hours pick up. Fair enough. But then the flight was 2h late, so I had to pay additional 100eur for being late. "Complain to Ryanair" was the insult following the injury. There wasn't much converstion at the pick up. It was at 3am. But when i returned the car, two days later, they told me I should have told them I'm crossing a border with it. Which costs 85eur. Since I didn't, I had to pay 600eur fine. "You should have read the T&C". And that's not all. There is a 20eur surchage if you don't return the car clean. Of course they are the only ones who decide if the car is clean enough or not.

Terrible experience – I would not use this company again.

I collected my rental car from Dubrovnik Airport at around 1:00 a.m. After a long journey, I was asked to sign a large amount of paperwork printed in very small text. Like many travellers arriving late at night, I was not in a position to read every detail carefully.

I was then charged several unexpected fees, including €50 for a late pickup and €50 for taking the car on the ferry. While these charges may have been included in the terms and conditions, they were not clearly highlighted during the booking or collection process.

On top of that, €20 was deducted from my security deposit because the car was considered not to have been returned clean. I had rinsed the car thoroughly with a hose the previous evening, and in my opinion it was returned in a reasonably clean condition.

Overall, I found the process lacking in transparency and left feeling that additional charges were applied wherever possible. Unfortunately, based on my experience, I would not use this company again or recommend it to others.

Booked through Check24 assuming "included" meant "included." Adorable mistake on my part.
The branch is "just outside" the airport – where "just" means "pack a snack." You call, wait long enough to reconsider your life choices, and eventually someone shows up.
Then came the real entertainment:

€50 for permission to use a ferry. Not the ferry itself – just the permission. I now own a certificate I'm thinking of framing.
The car must be returned washed AND vacuumed. Otherwise €20 for washing and €40+ for vacuuming – which they kindly mention only at drop-off, i.e. exactly when you can do nothing about it.

In short: I rented a car and left as an unpaid cleaning contractor with a ferry license. If you love surprise fees, carrying cash, and moonlighting as a valet – Will is for you. Everyone else: read the fine print and bring a vacuum.

Took their car from 5thMay to 12thMay. It was the second time in the last 2 years. Everything was excellent -from pick up to drop off the car. Professional staff, friendly and easygoing, know the job. And this time was even better. Thanks!

Scammers!!! Charged me 50€ cleaningcost after returning the car!!! When we did the paperwork in the beginning of the rental, they charged me for 200€ when my rentalcost was just 72€. When returning the car they also tried to scam me with scratches at the car who didn't belong to me. Luckely I took pictures in the beginning so they couldn't scam me with that... Don't go with these people.

Contrary to reviews online, great service.

They are cheaters. Just stay away. They charged me for two scratches that didn’t belong to me. They want my credit card for deposit back. But some days later they took my 700€. Don t trust them anyway

I had a very nice experience. The people working there were super friendly! The car was very nice to drive with. Afterwards the guy who worked there even dropped me off at my hostel.
I would recommend it

This is hands-down the worst hire company I have ever dealt with. We returned everything on time — the worker falsely claimed we were 3 minutes late and coerced us into paying €50 just to get our deposit back.

This is not a fair company, it’s a shakedown. They hide behind ridiculous rules to squeeze money out of customers.

Save yourself the frustration — go literally anywhere else.

AUTOWILL seeks every possible means to incur costs. For example, AUTOWILL unilaterally increases the insurance exemption to 1,600 euros instead of the 700 euros chosen when entering into the rental contract. According to the unfriendly counter employee, this was company policy and not open to discussion.

The car i booked was an Opel Astra or similar. The car made available was a Dacia Sandero. You don't have to be a car expert to know that the Dacia never could be considered equal to an Opel, neither in price nor in quality. It was also not surprising that after five days this car broke down with an electrical engine failure. Replacement was provided. The on-board computer of the replacement vehicle is reported 3300 km over its service. I would have preferred a carefree holiday.

But the icing on the cake was the arrogance of the same counter clerk who demanded that I provide an explanation about the on-board computer comment around the symbol indicating urgent service. She then meticulously inspected every scratch wich i had to give an explanation for. Fortunately, all damage could be proven through the photos I took when picking up the car. This way of working is completely customer-unfriendly. That I had to justify the old damage? I thought it was up to the them to prove the new damage. And it became even more unpleasant when, when returning the replacement vehicle, extra costs were charged for not refueling the defective Dacia vehicle.

So I feel unfairly treated, even ripped off. The counter employee was unfriendly, said that was the company's working method, pushed a business card into my hands and did not want to engage in dialogue.

From this experience I understand that there was no queue at any meeting, neither at pick-up nor at car drop-off.

I hope it will save others from similar bad experiences.

Staff are incentivised to add penalty charges on return of the vehicle this can range from 100's of Euros for a not required deep clean, to charging for small scratches (given croatia has a lot of gravel this is very problematic).

Company targets holiday makers since there is little concern for repeat business. Avoid this company.

Hired a car in Zadar last week, the pick up went very easy! But bringing back the car takes a very long time, and they try to scam you!!! Beware of that! And they charge you for €18,75 cleaning cost, if you have a little bit of sand in the car....really don't ever hire a car again by this scammers!

I hired a car from Zadar airport in August, the guys were friendly and very clear about the possible fees to pay, we pay the right fees and we did the full insurance, on the return it didn't take long to check the car over. The car itself was new, clean, and had few kms on it. I returned my car and had no problems and would definitely use them again, suggested

This is the last rental company I would choose. choose other company.

They requested a police report for a flat tire, which I obtained. However, they later dismissed it, claiming it wasn’t valid because it wasn’t issued at the exact location of the incident. It became clear they were looking for any excuse to withhold the deposit. The owner’s tone over the phone was rude and condescending. I would not recommend this business to anyone

I had a deeply disappointing experience with Autowill Rent-a-Car regarding the car seat I rented. Despite my efforts to address safety concerns with their customer service, they offered no solutions and dismissed my concerns outright.

The car seat they provided was too large for my 5-month-old baby, who weighs 7 kilos, causing him to rock uncomfortably despite proper strapping. I raised this issue with Autowill, but they deflected responsibility back to me, suggesting I hadn’t fastened the straps correctly. This response felt dismissive and unhelpful, especially given that the car seat was missing both the shoulder strap padding and the infant support inlay—key features essential for a safe, snug fit for infants.

Although my child fits within the under-13 kg category, Autowill ignored the importance of providing the appropriate support for his age and size. Their unwillingness to acknowledge this issue or issue a refund shows a concerning lack of regard for customer safety. I would strongly advise other parents to avoid this company if considering child equipment rentals.

I hope Autowill will reconsider their approach to both equipment standards and customer support.