At a particularly stressful time while looking for options for care homes for respite care for just one week, Autumna were so helpful. Most care homes only offer two weeks minimum as respite care, but... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service was easy to use and provided a list of homes that could meet my step mothers needs. Previously I had been trying to identify suitable homes and was finding it difficult. Home managers als... See more
Company replied
I have found Autumna to be very helpful at a very stressful time.I have been able to select areas that are within distance to where I want to look.I have received a good selection to look at and impor... See more
Company replied
Having referred many clients and their family members to Autumna in my capacity of a nationwide care navigator, My Care Consultant, it was useful to engage with the service from a personal perspective... See more
Company replied
Company details
Written by the company
Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.
Contact info
Park House, 89 Warwick Park, TN2 5ET, Tunbridge Wells, United Kingdom
- 01892 335 330
- info@autumna.co.uk
- autumna.co.uk
4.7
Excellent
151 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great support l
Really quick to respond truly helpful, kept in touch and just felt supported through a really difficult time.
May 1, 2025
Unprompted review
Reply from Autumna
Hi Glen, thank you for leaving us such a lovely review- we are so pleased that you felt supported at such a difficult time. We understand that navigating care and choosing the right option for a loved one can be daunting and a difficult time, so always try to do our best to support our clients. Always here should you need us.
Advertisement
The team followed up and chased up Carr…
The team followed up and chased up Carr homes to respond to my request. Eventually got a respite placement which seamed impossible to begin with. Great service 👍🏻
May 1, 2025
Unprompted review
Reply from Autumna
Hi Gail,
Thank you for such a lovely review, we really appreciate the time taken to write one for us. Really pleased to hear that you found the care that was needed and always here for you should you need anything else.
Reply from Autumna
Thank you for such lovely feedback Marian! Always here should you need any further support.
Looking for a retirement development with care and a communal swimming pool
Logical service offered relevant developments to me
May 3, 2025
Unprompted review
Reply from Autumna
Thank you so much for your lovely review. We are happy to hear that you found our service helpful. We're here if you need further assistance.
quick response
quick response, good search done. No pressure sensible help
April 16, 2025
Unprompted review
Reply from Autumna
Hi Michael, thank you for your lovely review. We are thrilled to hear that you found our service helpful. Please do not hesitate to reach out to us if you need further assistance.
Advertisement
helpful information and support in…
This care company give me support in finding homes in N.Ireland, around the area I live and in 20 miles radius
April 26, 2025
Unprompted review
Reply from Autumna
Hi Janet, thank you so much for your kind review. We're really glad we could support you in finding suitable homes in your area and within a 20 mile radius. If there is anything else we can help you with, please don't hesitate to reach out.
An excellent site
I found Autumna to be very useful in my search, identifying care homes in thee area within my budget and with vacancies.
April 1, 2025
Unprompted review
Reply from Autumna
Hi Andy, thank you so much for your lovely review. We are really pleased to hear you found our service helpful. Please do not hesitate to reach out to us if you require further assistance, we are always here to help.
Very helpful and easy to deal with
February 3, 2025
Unprompted review
Reply from Autumna
Thank you very much for your kind review and we are so glad you had a great experience with us.
The staff were very nice and helpful
The staff were very nice and helpful. Professional and friendly in every way. I needed to ask questions and they listened and helped with no problem at all. Would recommend 💯%
April 3, 2025
Unprompted review
Reply from Autumna
Thank you so much for your lovely review Paul. We are so pleased that you found us helpful and friendly. Our team is always here to help you with your search.
Advertisement
Fantastic company
Absolutely fantastic website and after service. Any one looking for a care home should use Autumna
April 3, 2025
Unprompted review
Reply from Autumna
Thank you so much for your lovely comments Tracey and so pleased to hear your views on our service. We are here for you should you need us again in the future!
They worked well for me
They managed to get me a lot of responses from local care homes
March 31, 2025
Unprompted review
Reply from Autumna
Hi Yvonne and thank you very much for leaving us a review. We understand that choosing the right home is a very important decision and are glad that we were able to help you get in touch with local care homes.
Gold star
They found the information I needed almost immediately. Gold star.
March 20, 2025
Unprompted review
Reply from Autumna
Hi Laura, thank you for your lovely review. We're thrilled to hear you found the information you needed quickly. We appreciate the gold star :) thank you. If you need further assistance please don't hesitate to reach out to us.
Having a list of local care homes and…
Having a list of local care homes and availability prices very helpful 😀
March 20, 2025
Unprompted review
Reply from Autumna
Hi Karen, thank you so much for your review. We're really pleased to hear you found our list of local care homes and pricing helpful. Please let us know if you need further assistance. We're always here to help :)
Advertisement
I contacted Autumna after seeing them online
I contacted Autumna after seeing them on line when I looked up cares as I'm not happy with the ones social services have given me they responded quickly to my request for information asked all the right questions with no pressure for an answer and the reviews are good too
March 14, 2025
Unprompted review
Reply from Autumna
Thank you so much for your lovely review. We are thrilled to hear that you appreciated our quick response and pressure free approach. Please do not hesitate to reach out to us, we're always here to help.
Great experience
Great experience, easy to use, great information and support if required. No forceful sales team or
February 10, 2025
Unprompted review
Reply from Autumna
Thank you for such a great review Sarah! we are so pleased to hear that you found our service so helpful and we are always here should you need us again.
Keeping in touch is nice to know…
Keeping in touch is nice to know someone cares
March 25, 2025
Unprompted review
Reply from Autumna
Hi Debra, We always like to know how our clients are getting on and will always do our best to help :)
Kept in touch with new properties and…
Kept in touch with new properties and extend the geographical area
March 23, 2025
Unprompted review
Reply from Autumna
Thank you for your kind review. We are glad to hear that you appreciated our efforts in keeping you updated. If there is anything else we can help you with, please reach out to us. We're always happy help.
Advertisement
Prompt response and relevant useful information given to us at a difficult time.I filled in Autumna's enquiry form on…
I filled in Autumna's enquiry form on line and got a response within minutes. They provided a list of six care homes in our area. I contacted two, one was full and was for dementia patients only but the other had a vacancy and we arranged a visit.
March 6, 2025
Unprompted review
Reply from Autumna
Many thanks for your feedback. I hope the visit goes well and please be sure to get back in touch if you need assistance again in the future.
Respite Care First Contact
All the relevant information was in one place and easily accessible. Using the contact details I received responses and arranged visits quickly to suit me and my patents. The support and follow up, after my initial enquiry. Was very good and helpful.
March 17, 2025
Unprompted review
Reply from Autumna
Hi Jeff, thank you for leaving us such a lovely review. We are thrilled to hear that you had such a positive experience with us and found our service so helpful.
Autumna listened…
Autumna listened to me and my requirements and came up with good suggestions. Friendly follow-ups offered further help.
March 16, 2025
Unprompted review
Reply from Autumna
Hi Gillian, thank you so much for the kind review and we are so pleased to hear that you found us helpful and friendly. We are always here should you need us again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.